331–340 of 845 posts
It’s certainly easier than canceling Amazon Prime.
Earlier quoted context omitted.
The worst experience I had with this involved 4 customer service representatives simply hanging up (after a 30+ minute wait) after exhausting their script. I simply recorded the final call, stopping paying the bill, and sent the documentation I had to the credit reference agency when the contract went into default At some point they sent a debt collection agency, that was much less stressful than it sounds. They call…
I had a funny episode with TD when I was closing the bank account when I was leaving Canada for good. Very hard to close the account, even in person. My point was to make sure that there is no recurring payments left on the account. Similar bullshit. You ask to close the account, and they keep asking you back with a square face. In the end, a year after I left Canada, I get a call from collectors saying that they hav…
Imagine having a business model so fragile that your only line of defense is to obscure the cancellation process through these tactics. Do they really think that they can curve their churn this way? I mean best you’re doing is getting maybe another month or so of revenue from a customer who is just pushing the pain of cancelling because they are busy or lazy. And at the end instead of getting what could be a dormant…
I said the phrase "I want to cancel cable but keep internet" 23 times to a Time Warner retention specialist then their supervisor, and I may have talked to her supervisor, too. They get paid to ignore you and read back canned responses like "but what about your favorite channels?", "what about watching sports?", etc. It was the first time my girlfriend had ever seen me angry.
The only disadvantage is that you would probably have to give that company your billing information for that to work.
Earlier quoted context omitted.
Yes. Stick to the business at hand: this is who I am, this is how you can look me up in your system, this is what I want to do. Feedback doesn't help, they're not going to take your advice, don't waste your time. For example: "Please tell us the reason for your call today?" Should be met with the answer, "Please cancel my subscription." "May I ask why you want to cancel?" "Please cancel my subscription." "Have you ev…
I just tell people I have terminal cancer and will be dead soon so I would like my subscription canceled please.
Even with the system is a simple drop-down I always choose “other” and enter n/a in the comment box.
I had a similar issue with the Wall Street Journal a few years back, and despite having spent the majority of my career working on Wall Street, I’ll never buy a subscription again. I signed up for a really good deal for 6 months of digital + paper delivery, but my paper always arrived a day or two late, so before my 6 months were up I tried to cancel, but couldn’t figure out a way to do so on their website. I message…
I use Privacy.com for this reason and to not worry about my cards getting leaked. I create a card per-subscription and set the monthly limit to exactly the cost of the subscription. When I want to cancel, if it's not easy I just destroy the virtual card.
Earlier quoted context omitted.
I said the phrase "I want to cancel cable but keep internet" 23 times to a Time Warner retention specialist then their supervisor, and I may have talked to her supervisor, too. They get paid to ignore you and read back canned responses like "but what about your favorite channels?", "what about watching sports?", etc. It was the first time my girlfriend had ever seen me angry.
If you ever need to cancel comcast, time warner or similar entirely and quickly, just tell them you're going to prison. No joke, it works.
If it doesn't, trying to repair that damage could be an exercise in futility. :/
Earlier quoted context omitted.
Depends on the contract you’ve agreed to. I’ve heard gyms which would sent the invoice to collections if they can’t charge your credit cared anymore.
I have encountered similar tactics from a popular VPS provider. Set up your account to auto-renew, send the invoice to collections if they can't charge you, instead of just canceling the service. Infuriating, to the point where you'd think they'd be more concerned about driving away future customers.
Earlier quoted context omitted.
I had a funny episode with TD when I was closing the bank account when I was leaving Canada for good. Very hard to close the account, even in person. My point was to make sure that there is no recurring payments left on the account. Similar bullshit. You ask to close the account, and they keep asking you back with a square face. In the end, a year after I left Canada, I get a call from collectors saying that they hav…
Errr, what's "TD"?
Turns out that California SB 313 changed the game https://leginfo.legislature.ca.gov/faces/billTextClient.xhtm...
Online registration means you need online cancellation.
Actually, reading the bill, only the intro seems to imply that. The text doesn't. Either way, a pre-written email should suffice.
Earlier quoted context omitted.
Banks and credit cards cancel inactive accounts.
I’ve had an empty Ally bank account open for at least a decade. Still get statements for it each month. Every time I’ve tried to close it, it’s accumulated $0.01 interest, which I have to transfer out before closing. That transfer takes a few days, so by the time I can close it, I’ve totally forgotten about it, or don’t have the will to go log in.