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I just had over a thousand Euros stolen and Revolut is siding with the thief

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Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#331

Post by perl4ever »

Nursie wrote: post #263
briandear wrote: post #224

Earlier quoted context omitted.

It’s interesting that there was quite the criticism of the US “mag stripe” cards when Europe was chip and pin. I recall many Europeans claiming that their system was far more secure and “better.” However, chip and pin puts liability on the customer for fraudulent transactions, while in the US, the liability is on the merchant.

This is not really true. The merchant takes liability on some transaction types. In the UK, any credit card transaction that is flagged by the customer, regardless of chip and pin, is immediately refunded and investigated. However - as card cloning of chip and pin cards is still effectively at zero, it's very unlikely that fraudulent chip and pin transactions ever take place without, say, the card being stolen as wel…

I've got nothing to contribute, except that pretty much every time I ask a PM for clarification on a concern I have at work and they say "oh, that can't happen/never happens" it happens about 30 seconds later. Or it happened 30 seconds ago, which is why I was asking.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#332

Post by PhasmaFelis »

orf wrote: post #309
PhasmaFelis wrote: post #305

Earlier quoted context omitted.

No one claimed they're as bad as magstripes, only that they are not 100% perfectly secure.

Nobody claimed they where 100% secure, at any point in this thread, during the development of the technology or during the rollout.

Then we're all agreed, and I have no idea what repolfx is so indignant about.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#333

Post by Lucadg »

rkangel wrote: post #290
Lucadg wrote: post #19

I used to like them but then this happened: - they froze my account. - they required documentation. - the chat was broken. There was no way to contact them and send the documentation. - I found them in Twitter, someone from Revolut passed my issue along. No one called me. - They kept messaging me in the chat. I could see the numbers piling up but the chat was "opps something went wrong" and a blank page. - I tried al…

Fintech has good products and bad products, just like every other sector. Monzo, for instance, is excellent.

I suppose so. I guess we are coming out of the phase when a nice app was enough to convince that "this is so much better than a bank". We're maturing as customers.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#334

Post by zuppy »

StavrosK wrote: post #248
zuppy wrote: post #241

Earlier quoted context omitted.

but this happens, I don’t know why the author said it doesn’t. i get notifcations with the merchant and the amount (that can also be seen in the app). maybe there was a temporary glitch?

Do you get the amount and merchant in the notification that you reached the limit? Mine doesn't (check the screenshot).

hmm, you are right. I checked and the only notifications that I'm getting with the amount and merchant is when the card is blocked (I always keep it blocked and unblock it when I need to do purchases). I had the impression that's everywhere.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#335

Post by andrewshadura »

StavrosK wrote: post #87
s_dev wrote: post #55

I'm with N26 -- tried signing up with Revolut as I heard they had some cool features I didn't have with N26 e.g virtualized cards and crypto currency support. Signed up with my Passport and transferred €50 to the newly created Revolut account. I wait a week still no money in the Revolut account -- contact support. They explain I'm not registered and that I have to register first -- I'm at a loss as they could issue m…

N26 have been pretty solid for me and they have a number I can call if I need something. N26 is where I keep my money and Revolut is what I use for day-to-day stuff, but I still had enough money that the fraudster managed to steal 1k :/ I have switched to N26 now.

N26 refused to update my name in the account when one letter changed. They requested documentation my country cannot issue, and just sending them two passports, old and new wasn't enough.

That took them more than a month to figure. More than a month of a constant email ping-pong where they were requesting more and more documents, some of them multiple times over and over.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#336

Post by andrewshadura »

oarsinsync wrote: post #223
madeofpalk wrote: post #100

Earlier quoted context omitted.

For what it's worth, Monzo seems to be the only 'challenger bank' that's getting this right. They have the 24/7 in-app chat support that's super helpful, but then also a phone number you can call if you're into that. My every interaction with them as a customer has been fantastic.

I've had negative but acceptable experiences with Monzo and Starling. Would recommend both of them, and actively use both myself. I've had negative and intolerable experiences with Curve, TransferWise, Tide, and Revolut. I would recommend avoiding all of them. Not all of them offer banking solutions (Curve being the odd one out in that list), but the three that do are all e-money, which I guess speaks for itself.

My experience with Curve has always been great.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#337

Post by spuz »

tooop wrote: post #186
spuz wrote: post #162

Earlier quoted context omitted.

How do you know the insurance wasn't activated? Why does the insurance activate based on location rather than date?

I believe that the standard card has the option to purchase insurance and it will be billed only for those days that you were abroad. I don't think that you have to activate anything if you have a plan that includes insurance (premium/metal).

If you are billed only for the days you are abroad that makes sense but how does the user know whether or not the insurance is active?

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#338

Post by Nursie »

perl4ever wrote: post #331
Nursie wrote: post #263

Earlier quoted context omitted.

This is not really true. The merchant takes liability on some transaction types. In the UK, any credit card transaction that is flagged by the customer, regardless of chip and pin, is immediately refunded and investigated. However - as card cloning of chip and pin cards is still effectively at zero, it's very unlikely that fraudulent chip and pin transactions ever take place without, say, the card being stolen as wel…

I've got nothing to contribute, except that pretty much every time I ask a PM for clarification on a concern I have at work and they say "oh, that can't happen/never happens" it happens about 30 seconds later. Or it happened 30 seconds ago, which is why I was asking.

Chip and Pin has been out in the wild for what ... 17 years in the UK where I am? And round a lot of the world. So far it has resisted cloning admirably.

I'm not saying Card-present fraud can't ever happen with EMV cards, or that customer liability is the right thing to have, but this technology really does seem to have held up well to attack. Possibly because there are just easier ways to defraud people...

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#340

Post by philpem »

dgellow wrote: post #68
Peroni wrote: post #7

Revolut's CFO recently 'resigned' from the company in light of claims that Revolut switched off an anti-money laundering system that flags suspect transactions. Revolut cited 'personal and health reasons' for the CFO's resignation. Whatever those personal and health reasons really were, they clearly passed quite quickly as within the space of a few weeks, said CFO has joined another FinTech company as their new CFO.…

> The company quite literally has the words "get sh*t done" in giant neon letters on their office wall. That has become one of my red flag. I want to deal with people and companies focused on the quality of their products and businesses, not on doing "shit" (taking their motto literally).

I prefer "Move cautiously and make things".

As in, spend your time making something you'd be proud to sign your name to.

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