Earlier quoted context omitted.
We need a law that a human representative can be spoken to within 24 hours or directly when something critical happens. Also “there is no appeal possible” should be plain illegal.
I understand the sentiment, but.. do you realize how much more expensive that would make all these services? I don’t know the number. But personally I think using the services and ‘simply’ only use them if the disappearance isn’t catastrophic and have the price be low or free while it works isn’t too bad a trade-off. Admittedly that’s a big ‘if.’
It wouldn't. For example, before Gmail, email was often free or nearly free (bundled with your internet service), but in most cases, you could talk to a human if you had issues with the service.
What we couldn't do is turn these business models into planetary-scale behemoths that rake in hundreds of billions of dollars in revenue. In essence, you couldn't have Google or Facebook with good customer support. I'm not here to argue that Google or Facebook are a net negative, but the trade-offs here are different from what you describe.