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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#321

Post by anonzzzies »

manmal wrote: post #317
anonzzzies wrote: post #278

Earlier quoted context omitted.

Did anyone say that? They are an issue everywhere, including for code. But with code at least I can have tooling to automatically check and feed back that it hallucinated libraries, functions etc, but with just normal research / problems there is no such thing and you will spend a lot of time verifying everything.

You get some superficial checking by the compiler and test cases, but hallucinations that pass both are still an issue.

Absolutely, but at least you have some lines of defence while with real world info you have nothing. And the most offending stuff like importing a package that doesn't exist or using a function that doesn't exist does get caught and can be auto fixed.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#323

Post by vachina »

ericwood wrote: post #223
tptacek wrote: post #213

Earlier quoted context omitted.

You're giving the game away when you talk about the joy LLMs are robbing from you. I think we all intuit why people don't like the idea of big parts of their jobs being automated away! But that's not an argument on the merits. Our entire field is premised on automating people's jobs away, so it's always a little rich to hear programmers kvetching about it being done to them.

I naively bought into the idea of a future where the computers do the stuff we’re bad at and we get to focus on the cool human stuff we enjoy. If these LLMs were truly incredible at doing my job I’d pack it up and find something else to do, but for now I’m wholly unimpressed, despite what management seems to see in it.

We get to do cool stuff still, by instructing the LLM how to build such cool stuff.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#324

Post by gblargg »

krzat wrote: post #314
adenta wrote: post #286

Earlier quoted context omitted.

You’ve promised a ton of people refunds that never got them. Others in this thread, and myself included Edit: he did refund 22 mins after seeing this

you didn't get a refund because the promise of refund was also hallucinated.

It's AIs all the way down.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#325

Post by xvector »

timewizard wrote: post #294
cachvico wrote: post #166

Earlier quoted context omitted.

I use it all the time, and it has accelerated my output massively. Now, I don't trust the output - I review everything, and it often goes wrong. You have to know how to use it. But I would never go back. Often it comes up with more elegant solutions than I would have. And when you're working with a new platform, or some unfamiliar library that it already knows, it's an absolute godsend. I'm also damn proud of my own…

> "and it has accelerated my output massively." The folly of single ended metrics. > but to avoid LLMs out of principal? That's just luddite. Do you double check that the LLM hasn't magically recreated someone else's copyrighted code? That's just irresponsible in certain contexts. > in case you feel it relevant. Of course it's relevant. If a 19 year old with 1 year of driving experience tries to sell me a car using t…

> Do you double check that the LLM hasn't magically recreated someone else's copyrighted code?

I frankly do not care, and I expect LLMs to become such ubiquitous table-stakes that I don't think anyone will really care in the long run.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#327

Post by gblargg »

furyofantares wrote: post #239
zelphirkalt wrote: post #228

Earlier quoted context omitted.

Clearer would have been: "AI controlled support assistant of Cursor".

True. And maybe they added that to the signature later anyway. But OP in the reddit thread did seem aware it was an AI agent.

OP in Reddit thread posted screenshot and it is not labeled as AI: https://old.reddit.com/r/cursor/comments/1jyy5am/psa_cursor_...

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#328

Post by [deleted] »

ericwood wrote: post #209
cachvico wrote: post #166

Earlier quoted context omitted.

I use it all the time, and it has accelerated my output massively. Now, I don't trust the output - I review everything, and it often goes wrong. You have to know how to use it. But I would never go back. Often it comes up with more elegant solutions than I would have. And when you're working with a new platform, or some unfamiliar library that it already knows, it's an absolute godsend. I'm also damn proud of my own…

I have a hard time being sold on “yea it’s wrong a lot, also you have to spend more time than you already do on code review.” Getting to sit down and write the code is the most enjoyable part of the job, why would I deprive myself of that? By the time the problem has been defined well enough to explain it to an LLM sitting down and writing the code is typically very simple.

[deleted]

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#329

Post by tonyhart7 »

VenturingVole wrote: post #273
sillyfluke wrote: post #221

Earlier quoted context omitted.

They already rolled out an "AI" product. Got humiliated pretty bad, and rolled it back. [0] [0] https://www.bbc.com/news/articles/cq5ggew08eyo

They had an opportunity to actually adapt, to embrace getting rapid feedback/iterating: But they are not equipped for it culturally. Major lost opportunity as it could have been a driver of internal change. I'm certain they'll get it right soon enough though. People were writing off Google in terms of AI until this year.. and oh how attitudes have changed.

"to embrace getting rapid feedback/iterating"

that's the problem noo?? big company is sucks at that, you cant do that in certain company because sometimes its just not possible

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#330

Post by gblargg »

pzo wrote: post #304
bytesandbits wrote: post #232

Cursor sucks. Not as a product. As a team. Their customer support is terrible. I was offered in writing a refund by the team who cold reached out to me to ask me why I cancelled my sub one week after start. Then they ignored my 3+ emails in response asking them to refund, and other means of trying to communicate with them. Offering me a refund as a bait to gain me back, then when I accept it they ghost me. Wow. Very…

I had the same exact experience - after disappointment (couldn't use like 2/3 of my premium credits because every second request failed after they upgraded to 0.46) unsubscribed. They offered refund in email. I replied I wanted refund but no reply

Apparently they use AI to read emails. So the future of email will be like phone support now, where you keep writing LIVE AGENT until you get a human responding.
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