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Phone is still the best way to order pizza

dan.bulwinkle.net

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Re: Phone is still the best way to order pizza

#321

Post by tluyben2 »

navbaker wrote: post #313
tluyben2 wrote: post #290

Earlier quoted context omitted.

Margherita Pizza or just base with cheese (cannot imagine the latter)? Margherita makes sense for plain pie in more places around the world.

Typically in the US, a margherita pizza is a very specific combo of cheese, tomatoes, and basil on top. Very different from just a plain cheese pizza.

What is on a plain cheese pizza? Not only cheese I hope? In the pictures it looks like there is tomato sauce but I have never particularly ordered a 'plain cheese pizza' in the US; I only ordered with toppings.

Re: Phone is still the best way to order pizza

#322

Post by bell-cot »

Phone, for sure. These days - if they are too under-staffed to answer the phone, I don't want to order and then wait. And wait. And wait...

And usually from a little regional pizza chain - which has ~30 "Gourmet" options (popular combinations of sauce and 3-5 items, at a slight discount) to speed up deciding & ordering. Plus a Caller ID/Order History system, so I can tell a new employee "my usual".

Re: Phone is still the best way to order pizza

#323

Post by ssharp »

mvid wrote: post #186
oxplot wrote: post #177

Earlier quoted context omitted.

I use Uber Eats for ordering food exclusively exactly because when there is a screw up and I receive the wrong item or none at all, I get refunded immediately by Uber with a few taps.

Uber Eats sent my order to restaurants that were absolutely not open. After two times, and two refunds, they stopped refunding me because of a “pattern of suspicious behavior”. No way to escalate review to a human. None at all. So maybe be aware of your choice

I’ve had food sitting at restaurants for over an hour before while Uber attempts to find a driver.

After a particularly frustrating instance where Uber told me to cancel but didn’t refund me for me, I did manage to find a support inbox that’s read by an escalation team and I had a real life human calling from SF let me know that they would refund me.

The effort it took to get the refund was ridiculous though as every contact option Uber presented me resulted in robo responses telling me since I initiated the cancel that I’d be responsible for food costs, even when I included chat screenshots of their agents telling me to cancel.

Re: Phone is still the best way to order pizza

#324

Post by mvid »

philliphaydon wrote: post #260
cromka wrote: post #217

Earlier quoted context omitted.

That’s because you were refunded automatically without human intervention. This is what the author of the comment pointed out: once you do that too often in a short period of time, the bot assumes you’re scamming them and there’s no way to escalate that.

I don’t quite understand. Maybe Uber eats is different in asia to America. But in Taiwan when I raised issue with an order it goes to a chat. They asked for a photo. I sent. And they confirmed the issue and issued a refund. In singapore there’s no Uber eats. But most popular is probably grab which is what I used. If I raised an issue with grab. I get a phone call. Explain to person over the phone and depending on the…

Uber Eats has no calls, no chats, nothing. At least not in Spain. I can "escalate" an issue but it is always the same response, clearly automated

Re: Phone is still the best way to order pizza

#325

Post by mvid »

nxmnxm99 wrote: post #201
mvid wrote: post #186

Earlier quoted context omitted.

Uber Eats sent my order to restaurants that were absolutely not open. After two times, and two refunds, they stopped refunding me because of a “pattern of suspicious behavior”. No way to escalate review to a human. None at all. So maybe be aware of your choice

Why is there no way to escalate review to a human? I've never had trouble getting through to Uber customer support and having my issue dealt with

Not sure. They must operate differently in Spain. I had photos, timestamps, everything.

Re: Phone is still the best way to order pizza

#326

Post by Macha »

cookie_monsta wrote: post #235
oxplot wrote: post #177

Earlier quoted context omitted.

I use Uber Eats for ordering food exclusively exactly because when there is a screw up and I receive the wrong item or none at all, I get refunded immediately by Uber with a few taps.

Plus you get to share your food with the driver[1] which is nice. [1] https://www.businessinsider.com/uber-eats-delivery-drivers-e...

Restaurant driver is not a highly paid or long term job, so I wouldn't expect the incidence of this is actually any lower amongst restaurant employed delivery drivers.

Re: Phone is still the best way to order pizza

#328

Post by pwdisswordfish9 »

ssharp wrote: post #323
mvid wrote: post #186

Earlier quoted context omitted.

Uber Eats sent my order to restaurants that were absolutely not open. After two times, and two refunds, they stopped refunding me because of a “pattern of suspicious behavior”. No way to escalate review to a human. None at all. So maybe be aware of your choice

I’ve had food sitting at restaurants for over an hour before while Uber attempts to find a driver. After a particularly frustrating instance where Uber told me to cancel but didn’t refund me for me, I did manage to find a support inbox that’s read by an escalation team and I had a real life human calling from SF let me know that they would refund me. The effort it took to get the refund was ridiculous though as every…

> I’ve had food sitting at restaurants for over an hour before while Uber attempts to find a driver.

If you're in a metro area ordering during ordinary hours and having this happen, it's almost certainly because the restaurant has developed a bad reputation and people refuse to work with them. The thing about Uber's intermediation is that if you had this sort of experience by ordering directly through the restaurant, you'd rightly associate the experience with the restaurant's failures, but with Uber, it feels like Uber failing.

> a particularly frustrating instance where Uber told me to cancel but didn’t refund me for me

UberEATS drivers are like Fedex or USPS for food. They have no special powers here. Expecting one to refund "for" you is like having a mail person show up at your door and then berating them for the screwup of whatever business sent you the wrong thing, etc.

Re: Phone is still the best way to order pizza

#330

Post by rascul »

tluyben2 wrote: post #321
navbaker wrote: post #313

Earlier quoted context omitted.

Typically in the US, a margherita pizza is a very specific combo of cheese, tomatoes, and basil on top. Very different from just a plain cheese pizza.

What is on a plain cheese pizza? Not only cheese I hope? In the pictures it looks like there is tomato sauce but I have never particularly ordered a 'plain cheese pizza' in the US; I only ordered with toppings.

Sauce and cheese.
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