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Ask HN: Why is today's Internet experience so user hostile?

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Re: Ask HN: Why is today's Internet experience so user hostile?

#321
post #66

Earlier quoted context omitted.

>Most banks and airlines I use rewrote their perfectly fine and fast sites and apps to reactjs and now they seriously suck. This is not the fault of react but more of this idea of tech people that everything has to be new. I doubt they rewrote it just for the sake of rewriting it in a new framework, it costs money for no benefit. What's more likely, which I have witnessed multiple times, is that the original codebase…

Why does it seem (I'm not a backend engineer) that a company moves off of one technical-debt ridden backend to another, even bigger, more complex framework for their backend. It's like we're in a downward tech-debt spiral. Is it going to take an Ever-Given-like or Covid-like disruption of e-commerce that shuts down society to cause us to wake up and take this seriously? (Or have government step in and set standards a…

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Re: Ask HN: Why is today's Internet experience so user hostile?

#322
post #66
post #7

Not a main factor but a factor is 'always the latest tech' issue. Most banks and airlines I use rewrote their perfectly fine and fast sites and apps to reactjs and now they seriously suck. This is not the fault of react but more of this idea of tech people that everything has to be new which means we don't have 10+ year experience in it and the results just take more work to get right (despite what everyone says here…

>Most banks and airlines I use rewrote their perfectly fine and fast sites and apps to reactjs and now they seriously suck. This is not the fault of react but more of this idea of tech people that everything has to be new. I doubt they rewrote it just for the sake of rewriting it in a new framework, it costs money for no benefit. What's more likely, which I have witnessed multiple times, is that the original codebase…

I really do not think so; the places I saw, just go from crap to crap because tech leads/new ctos need to put their mark on things. I consulted for clients in the past years who were told to dump react (in 1m$+ apps) for svelte because react is yesterday. That is insane.

One of the larger insurers is doing this now; I told them not to because it makes no sense. But they drank the koolaid and doing react to svelte rewrites for no reason besides a new cto.

The churn in companies is high and it is not good.

Re: Ask HN: Why is today's Internet experience so user hostile?

#323

Earlier quoted context omitted.

What I mean is that you need it to use an increasing number of private and public services these days. Speaking from my experiences in Europe and South Asia. So effectively companies and the government are telling us that we need one of these to get avail conveniences and in some cases to be able to use their service at all… With policies that mandate the use of digital vaccine certificates, apps and QR codes being u…

> I cannot enter or place an order at most coffee shops today without a smartphone Really? I wonder where you are. I own a smartphone, but I don't carry it with me; I've never been to any kind of shop that doesn't accept my debit card, other than for small-value purchases like a bag of onions from a greengrocer, for which cash is sometimes required.

I was in Mumbai and Berlin. I did not need my smartphone to pay, but to display my vaccination certificate which is required at most places and to scan the menu which these days is replaced with a QR code placed on the table

Re: Ask HN: Why is today's Internet experience so user hostile?

#324

Earlier quoted context omitted.

> Users tolerating such bullshit is the reason why it exists and keeps on existing. This is an intensely user hostile view point, ironically enough. "The dark patterns being foisted upon the average user are their own fault, they deserve what they get" In fact, I think this attitude is how the developers and product managers responsible for this stuff sleep at night, "these people deserve this for their moral failing…

> Her extended family are all on Facebook, her grandkids are posting pics of the great grandkids on Facebook. Yeah, she deserves the disaster that is Facebook. We use WhatsApp groups for this now. It’s perfect, no ads, only the content from people I want content from. No slimy Facebook algorithm. Between tiktok Instagram and whatsapp how is Facebook.com even still a thing?

Yet, Whatsapp belongs to Facebook... And I won't hinge my bets on it staying better for the long run given the shittiness of the original product in so many ways.

Re: Ask HN: Why is today's Internet experience so user hostile?

#325

Earlier quoted context omitted.

Yours is a solid neo-liberal explanation that ignores one important fact: so much of what's online is not market-driven. It cannot survive in the steady-state on it's own. Much of it is investor funded. It's someone's best guess about what the public will find acceptable. And then, remarkably, these guesses are used by others to triangulate their own guesses, and you get something like a "UX bubble" divorced from eco…

> (A variant: content tech enthusiasts create without profit motive (and therefore without market correction) I would not agree that the consequence of lacking a profit motive is an absence of corrective market forces. There are many kinds of markets out there, and many kinds of market forces that aren't related to monetary profit. For example, the marketplace of ideas is very powerful for people without a profit mot…

Very true, although it is an embarrassing thing to admit (for me, anyway).

Although, now that it comes to it I wonder: is it really something to be embarrassed about, to care about github stars more than zeroes in your bank account, and the wonderful things that gets you? Will not the stars really and truly affect more people more meaningfully than the zeroes?

I suppose in the end it's a struggle between pleasure and vanity, as always.

Re: Ask HN: Why is today's Internet experience so user hostile?

#326
post #22

Users tolerating such bullshit is the reason why it exists and keeps on existing. Nobody is forced to continue using dark-pattern software, nobody was forced to use Apple and tie their credit-card to their "apple cloud account", yet normal users dont see a problem with it at all and just continue even paying for software which is hostile to them and their interests. Your question is like, "Why does DRM exist it is ac…

I’m somewhat confused by your example here.

Are there downsides to Apple having control over the App Store? Absolutely. Is tying your credit card to your Apple account “user hostile”? I’m not so sure.

The piece of mind knowing that I’m not going to have to fight with some random company to get a subscription cancelled is worth it for me. (Looking at you, NYTimes, Comcast, etc.)

Re: Ask HN: Why is today's Internet experience so user hostile?

#328
post #83

Unregulated winner take all effects. Too many acquisitions - not enough competition. Giant companies providing market leading services at 3+ layers, increasing startup costs, enabling anti competitive behaviour. However I believe the true reason is geopolitical. The entire digital market is simply the best espionage system. If the US govt had a better way to dominate other countries, they would use it instead, and th…

Am I understanding correctly that you think that, for example, ‘sign up for our newsletter!’ modals exist to allow the US government to get more data on people?

How about KYC/AML (if you like cryptocurrencies)? And why it became so complicated to register an e-mail or account in messengers account or web-page in social networks without phone number? I have lost few really great friends because I've lost an access to my phone (literally burned in fire with a sim-card) bonded to the telegram account, for example. Also, I am really suffer for neediness to have a smartphone for daily needs like ordering a taxi instead of just to phone and to pay cash. These examples are just from top of my head, there are plenty more.

Re: Ask HN: Why is today's Internet experience so user hostile?

#329

Earlier quoted context omitted.

try buying a ticket to a concert by avoiding ticketmaster and you’ll find yourself not going to concerts… I can’t subscribe to any local newspaper without a digital opt-in and a phone opt-out… …a bunch of these services are much harder to avoid than you think

I agree that most of the time with entrenched players it looks like there are no outs. But let's try to look at your example of ticketmaster. Your options depend on how much you are invested in concert-going as entertainment. If not much - stopping altogether might be preferable to further feeding the beast. If a lot - you can explore your local musical scene of amateur bands. The ones that play in bars and other ven…

I live in a major city and even the small and mid-sized venues use ticketmaster… I go to very small shows (basement shows, very small bars) which does sometimes avoid it, but if the band you like is even remotely successful you’re back in ticketmaster’s realm

Re: Ask HN: Why is today's Internet experience so user hostile?

#330

Earlier quoted context omitted.

> I don't think anyone is directly blaming the users here. The comment I'm replying to is LITERALLY blaming "normal users" for these problems.

It’s pointing out that it’s a side effect of user market forces. The point is that users keep using these sites despite all of these annoying patterns.

Or because they have no other choice. It's mind-boggling that the very people responsible for creating this landscape have the audacity to throw up their hands and try to absolve themselves of responsibility for the things they built by saying "idk the users just love being screwed". We must do better.
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