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When a customer refunds your paid app, Apple refunds its 30% cut [edited]

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Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#321

Post by usefulcat »

zodiac wrote: post #269
klank wrote: post #254

Earlier quoted context omitted.

How does that apply? In hypothetical this thread has been discussing nobody is damaging the contractual relationship itself nor is anybody preventing either company from fulfilling their contractual obligations. In fact, it's the strength and continued operation of the contractual relationship that would cause the economic harm. I don't think tortious interference applies here.

I would guess that buying an app with the intention of harming the app creator by doing a refund is against the ToS, and I think that's fair (since the purpose of the refund mechanism is to allow the buyer to change their mind for some "good faith" reason - even something like a change of mood is fine, but "to harm the creator" is obviously not)

Good luck proving that intention in court!

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#322

Post by zamadatix »

cortic wrote: post #260
zamadatix wrote: post #26

Earlier quoted context omitted.

If you do this often Apple will ban your account. If you don't do this often it's not a problem.

Source? Cause this sounds like wishful thinking.

https://qz.com/1683460/what-happens-to-your-itunes-account-w...

https://support.apple.com/en-us/HT208856

https://discussions.apple.com/thread/250384392

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#323

Post by freehunter »

throwaway45349 wrote: post #171
erk__ wrote: post #150

Earlier quoted context omitted.

Steam did not offer refunds at all until they came into trouble for it in Australia and the EU. That is what regulations are for.

Other than lack of refunds and poor support for a decade, Steam was still the most consumer friendly app store. They got everything else right .

My biggest complaint about Steam is Valve’s retail sales. They sell a DVD with the installer for Steam and then you have to download from Steam even though you’re holding a physical DVD in your hands.

Me as a kid on Christmas morning 2004 unwrapping the Half Life 2 disc only to realize it’s a 6.5GB download over my 14.4k dial-up connection. My parents bought the physical disc for a reason, because we had a shitty Internet connection.

They definitely did not get everything else right.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#324

Post by Spooky23 »

Brian_K_White wrote: post #122
Spooky23 wrote: post #41

Earlier quoted context omitted.

I don’t know how you can blame either party. If my kid wants a dvd about beetles (the bugs), and I click on a Beatles (the band) documentary instead, that’s neither the seller or producers fault.

It's Apple's fault that they made a standard ssh feature impossible on ios, yet still allow apps to be called "ssh". No dvd player manufacturer created a dvd store where they sell dvds called "The Beatles" but every Beatles dvd is missing Ringo because their dvd store censors Ringo, but dvds are still named The Beatles.

So are you angry at the platform restrictions or the App Store?

They are two different things.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#325

Post by AnthonyMouse »

norswap wrote: post #243
IshKebab wrote: post #212

Earlier quoted context omitted.

To be fair, Apple and Google do a fair bit more than a payment processor does (basically nothing). Not 30pp more, but it wouldn't be reasonable to expect 3% fees. I'd guess 10-15% is what is actually reasonable. Microsoft has settled for 15% in their store (because nobody was using it so charging 30% is ridiculous).

For that low low price they'll also reject your app for random reasons and make it impossible to find in their store.

> For that low low price they'll also reject your app for random reasons and make it impossible to find in their store.

So much the same as the other stores then.

But the store feature I want to see from Apple is that if you provide the customer referral to your app yourself, Microsoft only takes 5%.

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#326

Post by RBerenguel »

wlesieutre wrote: post #7

Does this mean if there's a developer I don't like, I can buy their stuff and refund it to arbitrarily cost them money at no cost to myself and there's nothing they can do about it? That seems ... not great, especially these days. What happens when mobs of internet morons decide review bombing isn't sufficient and realize Apple will help them cause direct financial harm instead?

Returns are limited. At some point I returned 3 or 4 things pretty quickly, because I had an old iPad and some apps didn't advertise compatibility well enough and then you get put in a "special" category of "you can't get a refund unless you are very, very obnoxious or there is a very real reason".

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#327

Post by ip26 »

andreasley wrote: post #195

A Statement of Tim Cook for the House of Representatives claimed that "For the vast majority of apps on the App Store , developers keep 100% of the money they make." [1] How can this be even remotely true if Apple takes a 30% commission for every sale in the App Store? [1] https://docs.house.gov/meetings/JU/JU05/20200729/110883/HHRG...

A statement from the IRS - "For the vast majority of Americans, taxpayers keep 100% of their after-tax income"

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#328

Post by mthoms »

meed2000 wrote: post #294
ejo4041 wrote: post #157

Earlier quoted context omitted.

Amazon FBA seller here. I came to look for the Amazon comment. Their returns are pretty messed up and hurt the sellers. Customer can return for any reason and the seller has to eat it. Often times it is very hard to track returns down if people return the wrong stuff. If it's broken or damaged, amazon will side with the customer 100% of the time. On top of all that, if you dispose of a damaged, non-sell-able item, th…

I stopped selling on Amazon nearly 10 years ago. FBA was a newly introduced feature which was the trigger for me see Amazon's disrespect for 3rd party sellers. They skim the seller for the sale (because they do the marketing for you). They skim on payment processing (it costs them less than they charge) They skim for exposure (ads are almost a must have to ever appear in search results). They then skim on delivery vi…

>a few days later I see that Amazon is selling that same book and even redirect customer clicks from my page description and book cover to their line item to buy.

Can you expand on this? I'm not sure what you mean exactly. Is Amazon redirecting direct links to your free book to a non-free version?

Re: When a customer refunds your paid app, Apple refunds its 30% cut [edited]

#329

Post by Spivak »

maxsilver wrote: post #228
briandear wrote: post #97

Earlier quoted context omitted.

What competitors are there for Nintendo? Or PlayStation? Or XBox? Every one of those platforms tightly controls access to their platforms.

> Every one of those platforms tightly controls access to their platforms. They actually can't. Not legally, anyway. I am not a lawyer, but Nintendo famously lost a lawsuit, when attempting to block third-party software distribution : https://openjurist.org/16/f3d/1032/nintendo-of-america-inc-v... Sega (back when Sega was a major console competitor) also lost a similar lawsuit, when attempting to block third-party so…

Sure, but they are allowed to implement any technical measures they want to block third-party software distribution. If you can hack it to make it work Apple can't sue you but they can definitely make it harder and don't have to help or support you.
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