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Gandi loses data, customers told to use their own backups

status.gandi.net

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Re: Gandi loses data, customers told to use their own backups

#321

Post by Operyl »

gruez wrote: post #289
Operyl wrote: post #225

Earlier quoted context omitted.

They never had a real "no bullshit" policy. When I had my domains with them, I had been asked to verify my identity 34 times in 12 months. 34 separate fucking times. Because "ICANN says so" or some stupid shit (their words, not mine). It stopped the moment I moved to Google Domains, where they asked once and never again. EDIT: And, to make things worse, each time I was threatened with the "confiscation" of my domain,…

>They never had a real "no bullshit" policy. When I had my domains with them, I had been asked to verify my identity 34 times in 12 months. 34 separate fucking times. Because "ICANN says so" or some stupid shit (their words, not mine). Can you elaborate what the "verification" entails? There is an ICANN requirement[1] to validate whois information, although I've only been asked to validate email (at another registar,…

Wanted photos of passports, but they would always reject the first one for an unknown reason. The second one would always go through, but I do not understand why they wouldn’t just keep it on file. It was more than twice a months usually, and that was absurd.

Re: Gandi loses data, customers told to use their own backups

#322

Post by yjftsjthsd-h »

rob-olmos wrote: post #283
icebraining wrote: post #256

Earlier quoted context omitted.

Use an Amazon S3 lifecycle.

Can you link any docs for that? I believe a lifecycle is attached to an S3 bucket, and there's no bucket for EBS snapshots as they're tied to EC2.

IIRC you can do this by using AWS Backup. There's a setting in the... Plan? Policy? Sorry, it's been a while and there was a weird mismatch between the terraform documentation and the official Amazon documentation... anyways, there's a setting somewhere that says to move the backup to cold storage after a certain amount of time.

Re: Gandi loses data, customers told to use their own backups

#323

Post by teddyuk »

jiggawatts wrote: post #310

Just to play devil's advocate: This is in no way different to how Azure, AWS, and GCP operate. They don't have backups either. They too rely on n-way replication, a bit like a distributed RAID. All cloud providers make it absolutely clear, in black & white, that protection of your data is your responsibility , not theirs. What I find hilarious is that most cloud providers only provide built-in backup functionality fo…

Maybe not even malicious, maybe they just put in the wrong subscription ID :(

Re: Gandi loses data, customers told to use their own backups

#324

Post by bscphil »

jiggawatts wrote: post #310

Just to play devil's advocate: This is in no way different to how Azure, AWS, and GCP operate. They don't have backups either. They too rely on n-way replication, a bit like a distributed RAID. All cloud providers make it absolutely clear, in black & white, that protection of your data is your responsibility , not theirs. What I find hilarious is that most cloud providers only provide built-in backup functionality fo…

Everything you say here is true, but at the same time it's just a fact that Gandi lost a lot of customers' data, and AWS, GCP, and Azure have never (as far as I know) lost a significant amount of it at once. You can talk about theoretical responsibility for data, and it's true, you are responsible for having backups of your data, no matter how many "9s" the service has, but the basic fact is that some services have been consistently good at not losing customer data, and others haven't. Even though I'm going to back up my data no matter where it is, I'd still rather use the service that's got a better track record with it.

I haven't ever even lost a file on Google Drive, which as far as I know provides no reliability guarantees at all.

Re: Gandi loses data, customers told to use their own backups

#325

Post by tptacek »

caymanjim wrote: post #99
actuator wrote: post #47

Earlier quoted context omitted.

I like Cloudflare and find them to be a very good value proposition. They have a domain registrar now as well, though I haven't tried that yet. https://www.cloudflare.com/products/registrar/

Cloudflare DNS is free, and they support DNSSEC (unlike Digital Ocean). The web UI is good, and there's an API, and Terraform provider.

Most providers (notably: AWS) don't support DNSSEC, because DNSSEC doesn't matter.

Re: Gandi loses data, customers told to use their own backups

#326

Post by yjftsjthsd-h »

jiggawatts wrote: post #310

Just to play devil's advocate: This is in no way different to how Azure, AWS, and GCP operate. They don't have backups either. They too rely on n-way replication, a bit like a distributed RAID. All cloud providers make it absolutely clear, in black & white, that protection of your data is your responsibility , not theirs. What I find hilarious is that most cloud providers only provide built-in backup functionality fo…

> Ask yourself this: Could your organisation recover if some malicious admin simply deleted all Azure Resource Manager resources in one go using PowerShell?

We have streaming replicas for hot data AND regular snapshots shipped to offsite cold storage, because RAID is not a backup. If we experienced an equivalent event, we'd be fine.

Re: Gandi loses data, customers told to use their own backups

#327

Post by rorykoehler »

heurist wrote: post #153
rorykoehler wrote: post #56

Earlier quoted context omitted.

Same boat. As much as I hate to give Jeff Bezos another penny I can't look further than AWS for everything at this stage.

FWIW, I've found GCP a pleasure to work with in comparison to AWS.

I've used it and it's not near as good as AWS. Plus Google have a habit of shutting stuff down so I have basically given up on them for critical stuff.

Re: Gandi loses data, customers told to use their own backups

#328

Post by SamPatt »

EGreg wrote: post #296
mystcb wrote: post #274

Earlier quoted context omitted.

Only a 100% markup? I am sure it will be worth more than that in the future ;)

That’s what they said about Bitcoin last year

But Bitcoin has increased by 100% over the past year.

Re: Gandi loses data, customers told to use their own backups

#329

Post by jonas21 »

jiggawatts wrote: post #310

Just to play devil's advocate: This is in no way different to how Azure, AWS, and GCP operate. They don't have backups either. They too rely on n-way replication, a bit like a distributed RAID. All cloud providers make it absolutely clear, in black & white, that protection of your data is your responsibility , not theirs. What I find hilarious is that most cloud providers only provide built-in backup functionality fo…

That's kind of like saying there's no difference in safety between an airliner and the winged contraption that my idiot brother built in his garage.

After all, they both have wings and will both kill you if they fall out of the sky, and I don't see Airbus or Boeing guaranteeing that their planes will never crash, so they must be essentially the same.

Re: Gandi loses data, customers told to use their own backups

#330

Post by Gigablah »

maximente wrote: post #67
djmobley wrote: post #6

Gandi have something of a cult following, but in my only experience with them they literally lost my domain name during an inbound transfer. Their response was awful and rude and completely unprofessional. I never got my domain back. Based on that experience, this incident doesn’t surprise me at all.

what can you recommend as an alternative?

Been using iwantmyname for the past few years. Smooth sailing all the way.
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