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My Pixel has a manufacturing defect

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Re: My Pixel has a manufacturing defect

#321

Post by adrienne »

JoeAltmaier wrote: post #178
johnhenry wrote: post #80

Earlier quoted context omitted.

Please expand further?

Not a lot more to say. Was it skin Ph? Some kind of acid sweat? He apparently didn't sweat a lot or anything. He didn't work in a manual labor job that exposed him to anything - he was a publisher (Garden Way magazine). The works of the watch would corrode green and that was it.

I know at least two people who have a similar issue, including one who can't even wear most jewelry except very pure precious metals because her skin corrodes it (i don't mean the usual "turns your finger green" thing, i mean black and pitting). I've seen the results, it's amazingly weird.

Re: My Pixel has a manufacturing defect

#322

Post by shakna »

jay_kyburz wrote: post #318
shakna wrote: post #125

Earlier quoted context omitted.

Not guaranteed if you caused the damage. Its against manufacturing defects, and designed to fight planned obsolescence. EDIT: Most warranties here don't cover consumer-caused damage either. If they do, extended warranty makes sense, but it's few and far between.

Those times look a little exaggerated to me. My understanding is that it will be up to the magistrate to decide what is a reasonable life expectancy of a device. (Based on how the product was marketed and sold)

Yes, a magistrate decides. The times listed already have a set precedent.

What goes into deciding reasonableness usually involves:

* Cost of product vs average income of average household

* Reliability advertised

* Average income of the targeted audience

* Audience reliance upon the product

As a quick example, an iPhone sells for about $1400, which is about 2% of the average income, and is a daily use item.

The device breaking causes disruption to the consumer, and has already cost a somewhat sizeable part of their income.

They're entitled to the time necessary to offset such a purchase, and interest rates and insurance rates are used as the guide here. Both of which use 4.8 years for 2%.

Re: My Pixel has a manufacturing defect

#323

Post by crisnoble »

cylinder wrote: post #159
ssijak wrote: post #79

Google support and customer relationship is horrible. One day I enabled Youtube partnership out of curiosity (it was enabled for my country so I enabled it than on my account to see what it is about). Few days later I tried to login to my adsense account only to find it disabled! Problem is I have never enabled adsense on any website, I do not have or post youtube videos, or have done anything to violate the terms. I…

I've had excellent experiences with Google on the hardware warranty side (Nexus) FWIW.

As a counter example, I had a terrible issue with my Nexus 5x, upgraded to 7.0, phone bricked itself while I was traveling. Got home, contacted customer support at 7 A.M., they informed me that my warranty had expired the day before, literally 7 hours ago. They refused to budge, left a very sour taste in my mouth.

Re: My Pixel has a manufacturing defect

#325

Post by X86BSD »

urda wrote: post #302
vidoc wrote: post #166

Earlier quoted context omitted.

> First google is no apple. Don't expect that level of service. They simply don't care. In my experience, Apple support isn't great either, unless you are a paid customer. When I bought the Iphone 3G, it had dead pixels upon arrival, I got a replacement, same thing, then went for another replacement, but at this point they started to argue, talk about "half-dead pixel" (a new concept), etc .. I had to insist heavily…

None of these sync up with actual standard Apple Care. I maintain a fleet of iOS and Mac devices and have never had this much of a run around with Apple support. With iOS devices it's pretty much here's a new one and with Macs they go out for repair and come back just fine. So either you're really unluck, or it's something else.

I feel like its "something else". Anytime I hear stories like this I think of Amazon reviews where clearly someone is doing something incorrectly yet blames the company. Shrug.

Re: My Pixel has a manufacturing defect

#327

Post by codebook »

saurik wrote: post #184
dawnerd wrote: post #161

Earlier quoted context omitted.

Google is by far one of the worst companies when it comes to support. They really don't care if you pay for their services. In fact, it seems they treat you better if you don't. The whole Gsuite integration they have going on is completely broken. You can't use google assistant or home (completely, some things work), can't use music with family sharing or YouTube red. My gsuite account also have problems connecting w…

The goal of Google Apps is to allow an employer to own and manage accounts for employees. They are fundamentally limited accounts owned by someone else. Sure: you might be your own "employer" and allocate yourself an account, but that account is still subservient to the organization you set up. With this in mind, what does it mean if an employee of a company pays for a month of YouTube Red by themself and then their…

At the very beginning, Google advertises it as custom domain service. And I joined due to the feature (I can get my domain email without any harassment of setting the email server). Later Google changed it to business oriented and abandoned users like me.

Eventually, I opened new account with gmail.com address.

Re: My Pixel has a manufacturing defect

#328

Post by cylinder »

crisnoble wrote: post #323
cylinder wrote: post #159

Earlier quoted context omitted.

I've had excellent experiences with Google on the hardware warranty side (Nexus) FWIW.

As a counter example, I had a terrible issue with my Nexus 5x, upgraded to 7.0, phone bricked itself while I was traveling. Got home, contacted customer support at 7 A.M., they informed me that my warranty had expired the day before, literally 7 hours ago. They refused to budge, left a very sour taste in my mouth.

Always escalate is my motto.

Re: My Pixel has a manufacturing defect

#329

Post by daveheq »

I don't know how many times I've heard of people going to Apple for a defect or problem and Apple will just switch the phone out; it doesn't cost them much to fix it and resell it. Google on the other hand still seems like amateurs that are treating their products like experiments, not professional products people rely on. Until they realize they need to put customer satisfaction first, they're going to keep stumbling and pulling us through this small-time garbage they think is good enough for their products and customers.

Re: My Pixel has a manufacturing defect

#330

Post by Lewisham »

jc4p wrote: post #216
Lewisham wrote: post #193

Earlier quoted context omitted.

I had a Pixel which literally slipped half an inch to the floor and the screen cracked. Verizon told me that it was damage that I did and thus they wouldn't replace it. I complained that no phone should just crack from such a small fall; that the phone isn't made right if that happens. No dice. Had to replace the screen. Which I did. Then I returned it for an iPhone SE. And that iPhone has survived much harder drops…

How much did you pay to get it replaced? Did you use ubreakifixit? My Pixel died in a similar way, fell out of my hand while pulling out of my pocket, fell on the floor, screen dead. I went back to my iPhone 6s but the day after my Pixel died my Daydream headset arrived and I'd really like to try it at least once...

ubreakifixit is the only place that can do a glass replacement and keep it with warranty. If your screen is dead, and not just your glass cracked, I don't know. A screen replacement was $160.
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