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Stripe Is the New PayPal

news.ycombinator.com

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Re: Stripe Is the New PayPal

#311

Post by pbiggar »

dennisgorelik wrote: post #308
pbiggar wrote: post #273

Earlier quoted context omitted.

Agreed. CircleCI has had one chargeback ever. It was $19 and by a long-term customer who didn't do a chargeback for any other month. We assumed it was an accident, but didn't contest it (not worth it).

Why not ask your customer why they did the chargeback? It could help identify some hidden problem and as a bonus make them cancel that chargeback.

I think it looked like an accounting department had made the chargeback, which implied an accident. It could have been a hidden problem but it didn't strike us as the highest priority one (we've plenty of problems people are telling us about that go higher in the queue :))

Re: Stripe Is the New PayPal

#312

Post by georgerobinson »

jliptzin wrote: post #286
Danski0 wrote: post #60

After using Stripe for our subscription service for over 1year with 100'000euro+ monthly transcation we got a 10day notice that they would shut us down. Also the mail was send late on friday before a long weekend, yeah! =) No warnings, no chance to appeal, no heads up and absolutly no possiblity to call them. Lost around half a million euros before we could get our customers exported to another payment processor. Tha…

We were booted from stripe when a couple of customers just decided to chargeback all of their previous transactions, each of which was pretty small, without first contacting us, so it was too late to issue refunds. That pushed our chargeback rate over the 2% threshold, so we were booted. Unfortunately the chargeback rate is measured as % of transactions and not volume. Seems like a great way to screw with a competito…

Is there anything that makes this sort of practice unlawful?

Re: Stripe Is the New PayPal

#313

Post by gharial »

pki wrote: post #288
gharial wrote: post #202

Earlier quoted context omitted.

https://stripe.com/us/prohibited-businesses >Video game or virtual world credits: Sale of in-game currency unless the merchant is the operator of the virtual world I am. >Virtual currency or stored value: Virtual currency that can be monetized, resold, or converted to physical or digital products and services or otherwise exit the virtual world (e.g., Bitcoin); sale of stored value or credits maintained, accepted and…

Game currency purchases that aren't converted or sold are still disgustingly, ridiculously high risk, bordering internet pharmacy level stuff, especially if a lot of under-18 play your game.

Again - then why not just explicitly ban it altogether? Why say it's allowed under certain parameters and then ban users anyway when they meet those parameters exactly as required? They obviously have a list of products/transactions deemed too high-risk by their contract, they need to state what they are explicitly if they want to stop the PR bleeding.

I've been doing this for four years and we've never had a single dispute, but that's really neither here nor there.

Re: Stripe Is the New PayPal

#314

Post by s_dev »

s_dev wrote: post #151
disappointeddev wrote: post #133

Earlier quoted context omitted.

Sent!

We expect follow up posts if everything gets sorted - even if it embarrasses you or Stripe a little bit.

Disappointed Dev Update after 24 Hours: "After speaking with Stripe I have decided to end our dealings. Unfortunately the issue could not be resolved. We are looking at alternate providers."

Re: Stripe Is the New PayPal

#315

Post by giarc »

Diamons wrote: post #224
giarc wrote: post #72

Earlier quoted context omitted.

When getting downvotes, the worst thing you can do is edit and ask why you are getting downvotes. That typically results in more downvotes.

Why is that, and why are you supporting such sheer stupidity?

I think it's just a culture of "You shouldn't care about upvotes/downvotes, and editing your post to complain/gripe about receiving downvotes indicates you care way too much about them." Likely comes from reddit.

Also, I'm not supporting it, not sure why you thought I was.

Re: Stripe Is the New PayPal

#317

Post by DortchOnIT »

kevinchen wrote: post #40
[deleted] wrote: post #18

[deleted]

My school tracks tickets with ServiceNow extensively and it's one of the worst pieces of software I've ever used. If you want enterprise, at least use JIRA Service Desk. They actually tried to design a good UI.

Um...ServiceNow includes a content management system and other features intended to make UI design very flexible, as I recall. So maybe your issues are more with the particular UI with which you're interacting, and not the underlying ServiceNow platform. Just a thought...

Re: Stripe Is the New PayPal

#318

Post by codexon »

mootothemax wrote: post #310
codexon wrote: post #278

Earlier quoted context omitted.

> Somehow, all the businesses that currently exist and accept credit cards are doing so without more than 1-2% chargeback rates. Citation needed. https://www.quora.com/Online-Payment-Gateways-and-Processing... "Amount over $2400-$2500 mark suddenly experiences a surge and it is almost 3.0% to 3.5%" I have personally had times where my chargeback rate has been above 2%. Being able to accept credit cards is more of a r…

"Amount over $2400-$2500 mark suddenly experiences a surge and it is almost 3.0% to 3.5%" Did you read the rest of that comment? "I can cite figures for Remittance industry only." From Wikipedia: "A remittance is a transfer of money by a foreign worker to an individual in his or her home country." https://en.wikipedia.org/wiki/Remittance Frankly, I'm kinda surprised that they're able to operate in that industry with…

And what is your point? The remittance industry is not a valid business?

Re: Stripe Is the New PayPal

#319

Post by codexon »

pbreit wrote: post #302
codexon wrote: post #278

Earlier quoted context omitted.

> Somehow, all the businesses that currently exist and accept credit cards are doing so without more than 1-2% chargeback rates. Citation needed. https://www.quora.com/Online-Payment-Gateways-and-Processing... "Amount over $2400-$2500 mark suddenly experiences a surge and it is almost 3.0% to 3.5%" I have personally had times where my chargeback rate has been above 2%. Being able to accept credit cards is more of a r…

It is very common knowledge that 1% is the cutoff. Are you seriously questioning that?

I don't doubt 1% is a common standard but the parent was making the assertion that "all the businesses that currently exist and accept credit cards are doing so without more than 1-2% chargeback rates".

Re: Stripe Is the New PayPal

#320

Post by codezero »

awfullyjohn wrote: post #256
mrkurt wrote: post #245

Earlier quoted context omitted.

I don't think it's that. It's just really hard to scale support. It doesn't matter if you shovel money at it, it's still hard. Companies that are growing very quickly will always have periods of less-than-ideal customer support.

I don't think thats true. I work at a startup that's recently raised our series B, and I use our customer service all the time. I always get excellent response times, and I'm treated just like every other user of our product. Our CEO spends a ton of time ensuring that operations and customer happiness are priorities. If it's a focus of the company, it's definitely possible.

I'd love to hear more about your company and how they scaled support, if you have time, ping me john@heapanalytics.com. If there's something I can do early to make scaling support easier later, I want to know :)
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