311–320 of 510 posts
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Disagree. Employees need to be responsible and make their voices heard. The whole thing was justified. We enable nightmares with our acquiescence.
And how does the author (or you) know she doesn't keep raising this? Edit: can't even confirm that it really is only fax and physical mail that's available; on a cursory search, tackling this fully online is already well possible: https://news.ycombinator.com/item?id=47544562
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I agree wholeheartedly! This is exactly what i was thinking the entire time. Like, does this guy think this single woman is responsible for the kafka-esque trap they're both in? Will the 0.5% uptick in toner cost for the year cause the administration to rethink their requirements? He's just taken the immense weight and pain he holds for this process, undeservedly, and placed it upon another undeserving person, then l…
In this case the problem can't easily be blamed on "the system". Government benefits are this way because politicians have for years blamed "benefit cheats" and "welfare queens" and other boogymen, people have voted based on this, and now the law is you have to prove you're still congenitally blind every year. The system is working, it's actually doing what the politicians and their voters want.
He never chose to be blind. He pays his taxes. He is the customer.
She chose to be part of The System. She is paid to provide a service, within The System's rules.
I have zero empathy for her. Everything is working as intended.
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the author didn't make anything harder for anyone because the "fax" wasn't ever even printed, much less caused a backup or even a slowdown at all. the giveaway was having the karen call back to request the person stop. the initial phone call undoubtedly happened, but the fax was consumed by the same systems used in medical offices all around the country, which means that it arrived as a pdf in some repository and it…
Irrelevant. Even if you're right, and not merely oblivious to the space of possible deployments of fax handling support in modern offices, the author (or narrator) is clearly proud of their behavior in situation (or story) they posted, so my comment stands.
I suspect this is a revenge fantasy rather than something that actually happened.
As for who's responsible - it's a mix. Some people who deal with these situations are doing their jobs because they have no choice.
Some are active sadists and do the job because they get to bully the weak.
This happens a lot in benefits management, and also in immigration, in most countries.
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Regardless of the condition of your life, harboring anger and malice never leads to fulfilment.
Sure, and if depressed people weren't sad, they'd be happier. 'Just don't get frustrated' isn't actionable advice.
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As an alternate framing, with the paperwork be giving her what she needs to go to her boss and escalate, and their boss as needed - the paperwork as a magic ticket for everyone to advocate. To qualify that, the fax is a limited resource, and I'd be concerned about how what other things the fax might be needed for to help other people in a timely manner...
Perhaps the fax-related expenses would be the magic ticket their boss needed to justify security scanning of emails with PDFs. I just listened to Trump brag for ten minutes about replacing the thousand-dollar signing pens. The post is tagged non-fiction, but it ignores the option to "Complete your Disabilty Update Report Online ( https://www.ssa.gov/ssi/text-cdrs-ussi.htm ), which I found after following the link in…
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> From the perspective of the effect, if you make life of an employee miserable, the employee is more likely to resign or ask for a raise, this does apply some pressure. Not meaningful pressure, though, at least for large organizations. This is a variant of the flawed "vote with your wallet" argument: One wallet changes nothing. Even 100 or 1000 wallets change nothing. These huge businesses and huge governments are t…
Then I'm guessing you don't vote, right? Because one vote makes absolutely no difference whatsoever.
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I see this type of an argumentation very often and I strongly disagree. You're removing all responsibility from an actor that is a part of a bigger thing. Imagine if you slapped someone on his hand for doing something wrong, and he or someone else argued what you did is wrong because it wasn't that hand that has offended. I'm an antitheist but the Bible (gospels) put it well "The student is not above his master" [tra…
No amount of beating low level employees will change whether they can accept pdf sent by email or not. And also, they are not supposed to use their intuitive ideas about what is and what is not dangerous use of software. When they do use their intuitive ideas, hacks happen. Karen here doing what she was told and accepting only formats that her organization security team told her to do is Karen doing the correct thing…
I don’t think that is true. Rules that you have to use a fax machine are enshrined in outdated laws. No IT professional is going to say to use a fax machine for security.
The same thing is true for a lot of security practices. Our company had silly password rotation policies because of certification requirements, not because our IT team thought it was necessary.
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I see this type of an argumentation very often and I strongly disagree. You're removing all responsibility from an actor that is a part of a bigger thing. Imagine if you slapped someone on his hand for doing something wrong, and he or someone else argued what you did is wrong because it wasn't that hand that has offended. I'm an antitheist but the Bible (gospels) put it well "The student is not above his master" [tra…
> From the perspective of the effect, if you make life of an employee miserable, the employee is more likely to resign or ask for a raise, this does apply some pressure. Not meaningful pressure, though, at least for large organizations. This is a variant of the flawed "vote with your wallet" argument: One wallet changes nothing. Even 100 or 1000 wallets change nothing. These huge businesses and huge governments are t…
Earlier quoted context omitted.
> From the perspective of the effect, if you make life of an employee miserable, the employee is more likely to resign or ask for a raise, this does apply some pressure. Not meaningful pressure, though, at least for large organizations. This is a variant of the flawed "vote with your wallet" argument: One wallet changes nothing. Even 100 or 1000 wallets change nothing. These huge businesses and huge governments are t…
How's Target doing? Zero impact?
> I opened my preferred internet faxing service. This is a tool that allows me to send a fax purely through digital data. It would cost $20, exactly the amount someone had donated to the blog last week, but if I didn't do this, I would lose all my benifits. It costs me zero paper. It costs me zero toner.
> ...
> For the recipient, a fax is a physical reality. It requires paper. It requires ink. It requires time.
I doubt it it would actually happen that way. My guess is there's a very high chance that the recipient is also using some kind of internet faxing service. So no actual paper was harmed by this prank.
> Two hours later, my phone rang...
> "Sir, please. You have to stop the fax. It’s… it’s been printing for an hour. It’s jamming the machine. We’re out of toner."
Oh yeah. Total fiction. Can't you stop a real fax machine by hanging up the phone? They work with dial-up. I wouldn't be surprised if there's also a "cancel print" button.