I had this happen with FedEx. They released the package and delivered it without me paying. I submitted a dispute, which they say could take up to 6 months to process. I hate having this hang over my head, as I don’t want anything going to collections, but figured if I paid it I would have a harder time getting my money back. Mine was for a watch I got serviced. My own watch that I shipped out being returned to me… n…
There's something called a "carnet" for that case.[1] When something is leaving the country temporarily but coming back, there's a way to register that. This comes up a lot if you're doing trade shows or performances. [1] https://www.cbp.gov/trade/programs-administration/entry-summ...
At work, when we send stuff From USA to Canada for repair, we just need to put the correct Canadian customs code and "For warranty repair" on the packing slip.