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Apple users are being locked out of their Apple IDs with no explanation

9to5mac.com

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Re: Apple users are being locked out of their Apple IDs with no explanation

#311

Post by Zambyte »

initplus wrote: post #254
notemaker wrote: post #73

With risk of being spammy, this is probably the most relevant discussion I've seen so far on HN w.r.t my experience of being locked out from my Apple ID. I hope legislation will force Apple to step up and be more transparent / helpful. https://skogsbrus.xyz/dont-put-all-your-apples-in-one-basket...

Don’t want to sound like I’m victim blaming the author. But I can tell you exactly the issue with their account: registering with an email on a self hosted .xyz domain. Using sketchy tld’s is just asking for this kind of trouble. https://news.ycombinator.com/item?id=28554400

I would say that SMS and invasive email services are sketchier than using .xyz.

Re: Apple users are being locked out of their Apple IDs with no explanation

#312

Post by chuckadams »

LocalH wrote: post #271
vineyardmike wrote: post #101

Earlier quoted context omitted.

Not trying to excuse their behavior, but my best friend and roommate was a part time phone support in college so I learned a few tricks… 1. They get a lot of dumb questions. If you want a “talk to an engineer” bug report, you really need to prove competency to the support staff. Obviously be nice because they’re not the source of your problems they’re just trying to do their job. 2. Chat staff aren’t able to do much,…

>4. If you make any reference to the TOS/Laws/etc they will mark your account as troubled and you will never get service again. You get legal canned responses only. They seem you not a valuable customer anymore. Don’t reference warranty law, definitely don’t threaten to sue, etc. This is problematic. They'll be happy to parrot out whatever TOS section you violated if you get banned under TOS, but completely stonewall…

The main problem is all the kooks who will dispute an overdue payment by citing the Constitution, the Flag Code, and the Magna Carta. You can’t have support staff engaging with these people.

Re: Apple users are being locked out of their Apple IDs with no explanation

#313

Post by iLoveOncall »

kemayo wrote: post #304
iLoveOncall wrote: post #165

Earlier quoted context omitted.

How important is it exactly? I have had iPhones for more than a decade, and I never leveraged any "feature" of having an Apple ID on any of them. I've never bought an app or spent money on one, and I don't use iCloud, so the Apple ID for me is literally just a gateway to downloading free apps that I can always redownload with another one.

You understand that you're an outlier here, right?

No I really don't think I am.

In fact 98% of the revenue on apps come from free apps.

Re: Apple users are being locked out of their Apple IDs with no explanation

#314

Post by lapcat »

rchaud wrote: post #259
layer8 wrote: post #207

Earlier quoted context omitted.

Don't bind your online identity to Apple or Google or Microsoft, in particular not the email addresses you use for accounts. That at least limits the damage they can do.

iTunes didn't even allow you to add your own album art. To do so you had to be signed in with Apple ID, so Apple could look up the album details on the iTunes store and set the image that way. This was in 2008, so the software ecosystem lock-in strategy was already well-established back then.

This is utterly false: https://www.youtube.com/watch?v=bnBsIAiZfFc

You could always edit artwork in iTunes. Indeed, you could import albums from your own CDs and not even use the iTunes Music Store at all.

Re: Apple users are being locked out of their Apple IDs with no explanation

#315

Post by CydeWeys »

layer8 wrote: post #207
yannis wrote: post #188

Earlier quoted context omitted.

Black swan events can happen to you. Recently I traveled to a European country from my base (Middle East). I normally take my phone and laptop with me and they are synced. I forgot the laptop charger and could not get one locally not at least for about a week and then dropped my phone and it got damaged. I bought another phone (Adroid) and tried to log in to by google accounts. It recognized the email and the pswd bu…

Don't bind your online identity to Apple or Google or Microsoft, in particular not the email addresses you use for accounts. That at least limits the damage they can do.

Fundamentally it's going to be be bound to someone though. If you run your own domain to host your main email address, you're now bound to the registrar's login to manage that domain name, and also the cloud provider you're using to host the mail services (unless you run that off a machine you have physical access to).

Re: Apple users are being locked out of their Apple IDs with no explanation

#316

Post by k8svet »

Lol and I got some pushback here for saying Apple ID was not a serious product and that I wouldn't trust Apple to use Apple Pay even if they let me as a lowly Android user.

I mean, ffs, the only 2fa option for an Apple ID is SMS auth. Just not a serious company when it comes to actual services.

Re: Apple users are being locked out of their Apple IDs with no explanation

#317

Post by accrual »

TeMPOraL wrote: post #251

Tangential business idea: insurance against getting locked out of your Google, Apple or Microsoft account.

How could it work? It would seem the business would need to have some agreement or side channel with Google/Apple/Microsoft to bypass the issue. Something like "we will pay you $Amount/year to let us reset any agreed upon account". Then collect a monthly fee from the users to subsidize the expense.

Re: Apple users are being locked out of their Apple IDs with no explanation

#318

Post by k8svet »

beeboobaa3 wrote: post #300
prmoustache wrote: post #270

Earlier quoted context omitted.

They are still working for Apple indirectly, especially if they sell through the app store.

That's a funny take. I guess Apple is going to pay my sick leave, then? Buy me the hardware I need to do my "work for them"? No? Weird, guess I'm not working for them at all in any way.

No, you're right, it's actually worse than if you worked for them. Lmao. Really the worst of all worlds. You're dead in the water with out their platform, without their grace, or with all of those things, but their incompetent auth platform.

Re: Apple users are being locked out of their Apple IDs with no explanation

#319

Post by nrml_amnt »

idle_zealot wrote: post #283
anecdotendum wrote: post #218

Earlier quoted context omitted.

Bought a brand new MacBook last year and set up a fresh iCloud account to go with it. Problem was for the First and Last Name I entered some variant of Unknown User / Unknown Account (for privacy..) and chose a username “user.mailbox.unknown@icloud.com”. Everything was fine but 24 hours later, I could no longer sign into the account. It was saying my password was incorrect! I was 100% sure this password was right so…

You were impressed with how they automatically deleted your legitimate account and forced you to make a new one?

They were impressed by the high quality American woman.
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