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"I just bought a 2024 Chevy Tahoe for $1"

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Re: "I just bought a 2024 Chevy Tahoe for $1"

#311

Post by kotaKat »

gerl1ng wrote: post #217
MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

I had one good experience with a Chatbot recently when I needed Telco support by Deutsche Telekom. For some reason I lost my internet connection one day and when it came back up it was only half the bandwidth that DSL would sync up to usually. Also after rebooting my Edge Device. The Bot offered to restart my DSL from their end and I assume the profile gets updated along the way there as well. So after a few minutes…

Charter Spectrum does similar if you play along with the IVR. First thing it offers is a whole-home reset signal which appears to clear stuck line cards and provisioning issues while all your stuff reboots.

It will end the call with you, and if the issue's not resolved, when you call back in it picks back up where you left off and immediately dumps you to a human. It also knows if there's a possible signal-related issue with your equipment based on things like CMTS alarms, and will also kick you right over to an agent to get it scheduled for a truck roll.

Oddly, the time I really needed the human (I had a cable modem for data and a cable modem elsewhere in my home wiring for the home phone system and the provisioning was screwed up and voice was nowhere at all) I was able to get them, explain the issue at hand, offer the data they needed, and got the call fixed and both modems reprovisioned and online correctly in a record 7 minutes.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#312

Post by rkeene2 »

borissk wrote: post #305
rkeene2 wrote: post #251

Earlier quoted context omitted.

Those are called customers

And the cost of servicing said customers is paid by the same customers. If you're ready to pay double and triple, vote with your wallet - in many industries there are more expensive options available with better customer service.

I think a lot of times customers are expecting the service provider to provide adequate customer service as part of the service they are purchasing and have no reason to suspect it will be sub-par until they are already paying for it.

This information asymmetry is not ideal.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#313

Post by advisedwang »

akersten wrote: post #173
navaati wrote: post #6

Putting aside the (very) funny aspect... If it worked somehow, would that fall under Computer Fraud and Abuse Act ?

How am I supposed to know I'm committing fraud versus just being very good at negotiating?

If you really want to know, the government has lots of info on it:

* https://www.justice.gov/criminal/file/442156/download

* https://www.justice.gov/jm/jm-9-48000-computer-fraud

* https://crsreports.congress.gov/product/pdf/R/R47557

Re: "I just bought a 2024 Chevy Tahoe for $1"

#314

Post by rogerkirkness »

jmull wrote: post #186
rogerkirkness wrote: post #167

Earlier quoted context omitted.

I disagree. Chat bots can be superintelligent about fact-based 'How do I do this?' type questions in a B2B context. It can "know" vastly more about complex platform-type products than any person can. In our case, we offer both chatbot for 'How do I do this?' type questions, and contact a human support agent for 'I have a discrete problem I need help with?'. Customers love it.

I'd be pretty suspicious of the source of the information that customers love it. I suspect you are being told what you want to hear, not what's true.

Customers are emailing us saying that they like it as a compliment to support, you think it's impossible that people actually like it?

Re: "I just bought a 2024 Chevy Tahoe for $1"

#315

Post by rogerkirkness »

chankstein38 wrote: post #175
rogerkirkness wrote: post #167

Earlier quoted context omitted.

I disagree. Chat bots can be superintelligent about fact-based 'How do I do this?' type questions in a B2B context. It can "know" vastly more about complex platform-type products than any person can. In our case, we offer both chatbot for 'How do I do this?' type questions, and contact a human support agent for 'I have a discrete problem I need help with?'. Customers love it.

I don't usually contact customer service to ask them how to do something. I usually do so because I have some issue with whatever situation and need someone to resolve it.

This is true of technical customers, which only a small percentage of people are in a B2B or consumer context. Non technical customers behave very differently.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#316

Post by zestyping »

supafastcoder wrote: post #75
supafastcoder wrote: post #38

After building a free-for-all prompt myself (see profile), here’s how I protect against these attacks: 1. Whatever they input gets rewritten in a certain format (in our case, everything gets rewritten to “I want to read a book about [subject]”) 2. This then gets evaluated against our content policy to reject/accept their input This multi layered approach works really well and ensures high quality content.

lol, after posting this I immediately got several attempts to break it. feel free to try - I will send a free book to anyone who can break it.

What constitutes breaking?

Re: "I just bought a 2024 Chevy Tahoe for $1"

#317

Post by brnt »

MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

It's a cruel joke, but sometimes the only option. Or, the only option that actually works. Many times have I had Whatsapp or chatbot sessions solve an issue with 15-30 mins, while emails were never answered or phone calls simply cut or never returned.

If you work at your computer, it can also be done in the background without actually taking up too much time or requiring you to sit attentively through any waiting period.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#318

Post by dr_kiszonka »

sidewndr46 wrote: post #119
MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

Don't forget the "our options have recently changed" part that was recorded when Bush was in office

My other "favorite" is "we are currently experiencing a higher than usual volume of calls," which I hear literally every time.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#319

Post by remram »

rolandr wrote: post #56
remram wrote: post #31

Is there any indication that they will get the car? Getting a chatbot to say "legally binding" probably doesn't make it so. Just like changing the HTML of the catalog to edit prices doesn't entitle you to anything.

No. The author is demonstrating a concept - that there are many easy inroads to twisting ChatGPT around your finger. It was very tongue in cheek - a joke - the author has no true expectation of getting the car for $1.

Thanks. Yeah I suspected as much, but the title of the HN submission being what it is...

Re: "I just bought a 2024 Chevy Tahoe for $1"

#320

Post by kmoser »

b112 wrote: post #190
phkahler wrote: post #115

Earlier quoted context omitted.

>> Robots a a cruel joke on customers. My kid and I went 3 hours away for hew college orientation. She also booked 2 tours of apartments to look at while we were there. One of those was great, nice place, nice person helping. The other had kinda rude people in the office and had no actual units to show. "But I scheduled a tour!" turns out the chatbot "scheduled" a tour but was just making shit up. Had we not any othe…

Companies are going to find that they are liable for things they promise. A company representative is just that, and no ToS on a website will help evade that fact. If someone claims to be representing the company, and the company knows, and the interaction is reasonable, the company is on the hook! Just as they would be on the hook, if a human lies, or provides fraudulent information, or makes a deal with someone. Th…

> An example, you get a human to sell you a car for $1. Well, absurd!

I've GIVEN away a car for $0. Granted, it needed some work, but it still ran. Some people even pay to have their car taken (e.g. a junker that needs to be towed away).

Before you argue that $0 for a perfectly functional new car is unreasonable, I would point out that game shows and sweepstakes routinely give away cars for $0. And I have seen people on "buy nothing" type groups occasionally give a (admittedly used) car to people in need.

So $0 for a car is not absurd or unreasonable. Perhaps unusual, but not unreasonable.

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