Earlier quoted context omitted.
Well, AIUI "reach the front page of HN" was always the only cited way of getting any help with a Google problem, so in that way this is a derivative of that scenario
Also I never see this mentioned but just for anyone who isn’t clear… Google do actually offer great support, I pay like $30 a month for it and I can speak with real engineers who give super detailed answers. It’s just not free. But the paid offering is great in my experience.
At least it isn't (paid) Azure Support - that one is noticeably outsourced to people that sometimes lack basic comprehension for the problem. I once asked about their VPN Gateway and got a random API Gateway response, then nothing for a week, and then a new rep.