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Cloudflare had a partial outage

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Re: Cloudflare had a partial outage

#311

Post by prashantsengar »

ab-dm wrote: post #148
donkarma wrote: post #3

turns out having a central failure point for the entire web was a bad idea

Yes and no. Obviously not great when everything goes down, but I find a strange sense of solace and calm when I know there’s a lot of people in the same boat and there’s little I can do but wait.

Yeah same lol. I saw that my SaaS services were not working and I got stressed thinking why all my EC2 instances went down at the same time. I checked down detector for EC2 and it reported that Cloudflare is down. I breathed a sigh of relief thinking that the (almost) whole of internet is down - nothing that I can do here.

Re: Cloudflare had a partial outage

#312

Post by mike_d »

jgrahamc wrote: post #299
MarkyMark210 wrote: post #279

Earlier quoted context omitted.

DR much ?

I don't know what that means.

DR means "disaster recovery," it is a formal plan used to respond to and mitigate potential risks to the business. Things like having a communications plan for an incident, or a backup office outside of your main office natural disaster zone.

Re: Cloudflare had a partial outage

#314

Post by jgrahamc »

mike_d wrote: post #312
jgrahamc wrote: post #299

Earlier quoted context omitted.

I don't know what that means.

DR means "disaster recovery," it is a formal plan used to respond to and mitigate potential risks to the business. Things like having a communications plan for an incident, or a backup office outside of your main office natural disaster zone.

Ah. Just one more reason I hate acronyms. They obscure what the person is trying to say.

Re: Cloudflare had a partial outage

#315

Post by jgrahamc »

plasma wrote: post #308

jgrahamc, just some feedback about trying to reach support: 1. I could see my site down, including cloudflare.com with nginx 500 errors, via Sydney AU 2. Logged in to dashboard (via Melbourne AU) that worked; and so was thinking it was an issue with Sydney Cloudflare My experience with Cloudflare has been in the past sometimes servers in some regions have issues and its a transient thing. 3. Status page showed no pro…

Thanks. I'll feed that back.

Re: Cloudflare had a partial outage

#316

Post by pmlnr »

Sites returning 500 is one thing, people will understand that's an error. Site can't be found because DNS is out is not one that the generic public will start to debug, but instead they'll walk away from the site, sometimes for good.

Question: how could be (temporary) DNS errors be made nicer?

Re: Cloudflare had a partial outage

#317

Post by e1g »

hericium wrote: post #298

I really dislike that they are editing their status messages. Entry[1] dated "Jun 21, 2022 - 06:43 UTC" has been edited to include more detail after they posted another entry at 06:57 UTC. There seems to be no indication that the message has been altered. Currently text on the status page may suggest that they identified the problem immediately but it took about 15 minutes. Previously there was a text stating that cu…

Strongly agree. Such whitewashing puts all previous incident reports in doubt - can I trust CF summaries of outages, or did they rewrite that history too.

Re: Cloudflare had a partial outage

#318

Post by mike_d »

subvarad wrote: post #307

Wishing Cloudflare ops teams the best to recover fast from this outage. Meanwhile, we urge customers to check out www.cdnreserve.com , and implement a sound CDN backup strategy (auto-failover) when the primary CDN suffers an outage.

Never market during another companies outage, offer help instead. Tomorrow it will be you.

Re: Cloudflare had a partial outage

#320

Post by calyhre »

plasma wrote: post #308

jgrahamc, just some feedback about trying to reach support: 1. I could see my site down, including cloudflare.com with nginx 500 errors, via Sydney AU 2. Logged in to dashboard (via Melbourne AU) that worked; and so was thinking it was an issue with Sydney Cloudflare My experience with Cloudflare has been in the past sometimes servers in some regions have issues and its a transient thing. 3. Status page showed no pro…

Their whole support experience is really not great. Used it a few times those last few years, and I rarely got out satisfied at all.

For example, they seems to have what I assume is a separated DB for CF users and CF support users, but with one shared login system. But if you end up updating your email on CF, it's not reflected on their support system and all your tickets are gonna be refused because of the email mismatch, completely disregarding the fact that you just logged in via your CF account. And no way to update it from the support part of course.

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