Earlier quoted context omitted.
I imagine they are just overwhelmed. Let’s say they have a team of 6 engineers tasked with this. They probably receive hundreds of reports a day, many bogus, some real, but all long winded descriptions like this framed to make the vuln seem as bad as possible. In addition many vuln reports are generated by automated tools and sprayed to thousands of sites/vendors daily in the hope of one of them paying out, they seem…
> Let’s say they have a team of 6 engineers tasked with this. They are a trillion dollar company. They can have as many engineers as they'd like.
I agree they could and should do a lot better, I'm just imagining the probable reasons for this level of dysfunction - the most likely explanation to me is an overwhelmed, overworked department submerged in so many requests that they can't filter out the useful ones or respond in a timely way.
Just as one other example of this, the bug reporting system at Apple is antiquated and seen as a black hole outside the company, probably again due to underinvestment.