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FB users buying Oculus VR headsets to get customer service prioritization

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Re: FB users buying Oculus VR headsets to get customer service prioritization

#311

Post by oauea »

AnIdiotOnTheNet wrote: post #293
oauea wrote: post #273

Earlier quoted context omitted.

Should've gotten the Index instead, really. It works so much better and doesn't come with Facebook's walled garden.

Yes, technically, kinda. Aside from being much more expensive the Index is also not wireless (at least not without an add-on?) and requires a (beefy) PC. Personally, if it weren't for the Facebook account requirement I'd probably opt for a Quest 2. As it is, I don't think VR is worth the investment of an Index to me so I'll stick with my second hand not-updated-since-before-Oct-2020 Rift because it is perfectly adequ…

Oculus requires the exact same beefiness of your PC as Index. If you're happy using the Oculus on-board processing, you might as well use a laptop from 10 years ago as your PC, it will have the same quality.

If you actually want decent VR you need a beefy PC for both platforms. So that is a non-argument.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#312

Post by blensor »

JoeQuery wrote: post #202
fpgaminer wrote: post #174

Earlier quoted context omitted.

Side tangent, but ... thank you for Oculus. Seriously. I recently got a Quest 2, and its been life changing. It's just an incredible product. I used a DK1 and DK2 back when they came out and the Quest 2 is like night and day. Everything is so much better. No screen door, wireless, plug and play, etc. I honestly didn't think VR would get to this point so quickly. As for the life changing part, it's helping me work aro…

Blaston on the Quest is my primary form of exercise and I love it. Definitely life changing for me.

Blaston is really awesome and I don't think they deserved the backlash they got when the ad debacle started, but I am happy they got through it.

BTW: if you are using your headset for exercise and want to give our open source VR fitness game a try you can check it out on AppLab https://quest.vrworkout.at

It's not a true game but an hand tracking based exercise game disguised as a bit of a game

Re: FB users buying Oculus VR headsets to get customer service prioritization

#313

Post by jimmySixDOF »

jimmySixDOF wrote: post #143
MathYouF wrote: post #19

Earlier quoted context omitted.

This is more of an alternative statement for anyone interested since your statement didn't give anything concrete. Oculus is far far ahead of where any VR developers thought it would be in 2021. In January of 2019 the Rift was still running on cables connected to a $2000 laptop and confined to a 5x5ft square play area with 7 foot tall poles holding scanners on each corner,also plugged into the same computer. If you w…

So right! A lot of it comes down to the availability of Qualcomm's XR2 chip but Oculus has made VR accessable to anyone for half the price of a mobile phone and that is a game changer. Lot of noise lately about the death of VR [1] or PCVR [2] but my money says things in 3D are just about to lift off. [1] https://www.wired.com/story/virtual-reality-rich-white-kid-o... [2] https://twitter.com/kentbye/status/14215455504…

testing why this comment chain stem from jrm4 is invisible on www browser (jrm4 > MathYouF > jimmy6dof)

Re: FB users buying Oculus VR headsets to get customer service prioritization

#315

Post by Nullabillity »

codezero wrote: post #179
malandrew wrote: post #165

Earlier quoted context omitted.

I pay for a cold calling service that lets me look up emails and phone numbers for many professionals of import. These days customer service gets two shots to get it right before I start calling the personal cell phone numbers of the C-suite, board of directors and everyone with the word director in their title. I'm absolutely over shitty customer service and it's not fair to subject customer service representatives…

I’ve run support teams, even ones that are well taken care of, and there is no situation where your approach doesn’t hurt the support team and teach the executive nothing. I’m happy to go into more detail, and/or offer advice on better approaches if you sincerely want it.

Stop blaming others for how poorly you run your support teams?

Re: FB users buying Oculus VR headsets to get customer service prioritization

#316

Post by anotherman554 »

oauea wrote: post #311
AnIdiotOnTheNet wrote: post #293

Earlier quoted context omitted.

Yes, technically, kinda. Aside from being much more expensive the Index is also not wireless (at least not without an add-on?) and requires a (beefy) PC. Personally, if it weren't for the Facebook account requirement I'd probably opt for a Quest 2. As it is, I don't think VR is worth the investment of an Index to me so I'll stick with my second hand not-updated-since-before-Oct-2020 Rift because it is perfectly adequ…

Oculus requires the exact same beefiness of your PC as Index. If you're happy using the Oculus on-board processing, you might as well use a laptop from 10 years ago as your PC, it will have the same quality. If you actually want decent VR you need a beefy PC for both platforms. So that is a non-argument.

PC software for VR is not written to support 10 year old PCs and a 10 year old Laptop won't have the ports an Index needs. Oculus software is written to support the Snapdragon processor. So your post is not correct. It's not about which solution is more powerful, it's about what the software is targeting for minimum requirements.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#318

Post by raxxorrax »

jimrandomh wrote: post #88

There's a bit of a story behind this. Oculus is owned by Facebook, but the Facebook website and the Oculus headsets/software are by different teams working in different states. When Facebook bought Oculus, they decided to get rid of the Oculus-specific account system and use only Facebook accounts. The Facebook account requirement took effect with the launch of the Oculus Quest 2, which launched in October 2020. Octo…

I disagree. I bought a Rift S before Facebook spit out their new requirements. I really had doubts as to what the ownership of Facebook would mean, but I was naive enough to still buy it.

I don't even care about the money so I won't sell it and probably will just throw it away. This killed this VR generation for me.

Technically it is awesome, would recommend everyone to try it at some point. But maybe spend a bit more for Valve or other hardware. There is lock-in too, but they don't make money with user data and have the superior environment.

The Quest series makes the cables go away and that is a big plus. While you can use the Steam VR while the Oculus environment is open, you will never get rid of the Facebook baggage. Hardware is indeed great, but hardware isn't everything.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#319

Post by hutzlibu »

sandworm101 wrote: post #302
JohnWhigham wrote: post #297

Earlier quoted context omitted.

Yeah, about that...it's now real. I don't have the source but I remember seeing either Sony or Microsoft actually having filed a patent doing this very thing: reciting an advertising phrase (or doing some mocapped thing) in order to continue using the platform.

During a lecture on clickwrap contracts the prof asked for ideas for making customers actually read contracts. Having them type out the contract was considered too far, but having them READ ALOUD key parts was deemed acceptable by the class.

If the parts they have to read out loud would be the important parts, than that might be a real improvement over the status quo, as it would made people more aware of what shitty things they are usually agreeing to.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#320

Post by asadlionpk »

philote wrote: post #290
asadlionpk wrote: post #215

Earlier quoted context omitted.

If fb didn't exist tomorrow, I wouldn't have a way to contact my family and friends. It would be panic. I also LOVE my quest 2. FB isn't perfect but hating it is getting boring now.

Genuinely curious, how is Facebook the only way you have to contact friends and family? Do you not have their email addresses or phone numbers? Or even physical addresses? What if you get locked out of your Facebook account?

I have the phone numbers ofcourse but international calls are emergency only.
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