311–320 of 845 posts
Earlier quoted context omitted.
Banks and credit cards cancel inactive accounts.
My experience with this was having a dormant Chase account with like $100 in it, which they chipped away at, withdrawing the $4/mo fee or whatever, until the balance was at $0, whereupon it was immediately closed. I'm not sure if this really counts for much in their favour.
Earlier quoted context omitted.
There is some danger to this since just because your card is declined doesn’t mean that you stop owing them money. Gyms like to take advantage of this.
Unless you have a contract, no, you don't owe them anything. Saying that you'd like recurring charges doesn't obligate you to continue paying after you've stopped using a service.
Most of this chatlog is "you" adding more noise than is necessary for this transaction.
Maybe, but there still remains the issue that such a pointless chat is even required to cancel in the first place.
OP chose the chat route, was complaining to the virtual chat bot for a whole page in the screenshot, then presented technical issues as a reason for cancelation - which the human support rep correctly tried to help the customer with, and customer engaged in that discussion, and once OP said they want the subscription canceled regardless (just a few messages later) it got canceled.
If you were to run a business, and a customer tells you the only reason they no longer wish to remain your customer is because of technical issues that you know how to solve, would you just try to help them, or would you ignore it?
Let's say someone disabled javascript in their browser, and your website doesn't work because of it, would you just cancel their subscription or would you offer to help and if they still insist on canceling it then cancel it like the rep in the screenshot did?
Earlier quoted context omitted.
My experience with this was having a dormant Chase account with like $100 in it, which they chipped away at, withdrawing the $4/mo fee or whatever, until the balance was at $0, whereupon it was immediately closed. I'm not sure if this really counts for much in their favour.
This is why I loved Simple Bank so much. No such fees; too bad they are shutting down.
Earlier quoted context omitted.
There is some danger to this since just because your card is declined doesn’t mean that you stop owing them money. Gyms like to take advantage of this.
Getting collections to your door for not paying your internet bill is mostly a European thing. I haven’t seen it in the US.
Which part of Europe are you from?
Can't ya all just file a CC chargeback attaching proof that it was impossible to cancel by normal means? This will teach them a lesson.
Their cancellation policy is clearly spelled out. I doubt you would win a dispute. Also disputing a charge is more work than a few lines of chat.
Earlier quoted context omitted.
Banks and credit cards cancel inactive accounts.
My experience with this was having a dormant Chase account with like $100 in it, which they chipped away at, withdrawing the $4/mo fee or whatever, until the balance was at $0, whereupon it was immediately closed. I'm not sure if this really counts for much in their favour.
Earlier quoted context omitted.
I wouldn't call this generosity. This is the normal conduct of normal honest businesses.
Normal? What other business does that? I can’t think of one.