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Slack is down

status.slack.com

311–320 of 840 posts

Re: Slack is down

#311
post #245

This site seems to be lagging as well. Or is it just me?

In the other threads, there's been some theorizing that some central infrastructure is down or struggling. Perhaps AWS or the like.

Re: Slack is down

#314
post #258

At GitLab our fallback from Slack is Zoom https://about.gitlab.com/handbook/communication/#emergency-c... I'm posting this because I found a lot of people don't know that Zoom includes a complete chat client that includes channels. And #HugOps to the engineers at Slack working on this. I appreciate that they posted a periodic update even when there was no news to report: "There are no changes to report as of yet. We'…

Just a reminder that it's probably not a wise idea for anyone to get further in bed with Zoom than they already are.

https://www.washingtonpost.com/technology/2020/12/18/zoom-he...

Re: Slack is down

#315

Notion is sluggish as well. That combined with the reports of HN potentially being slow, is there some larger network issue at play affecting a region of servers, potentially?

Same for me. Data is missing in tables too.

Re: Slack is down

#316

I am genuinely surprised that Slack wasn't ready for people to come back from holiday, to view increased queues of unread messages, to have to manually login vs. having auth tokens or cookies, etc. Either that, or they had a cosmically coincidental outage on a really bad Monday to have it. It's bad enough team comms go over Slack so much now, at least we have email fallback. What scares me is for the teams that use S…

We get our primary alerts through Slack. However we also have SMS and phone call backups through PagerDuty

We have an alert channel in Slack, but it's mostly ignored. Our primary alerts come via SMS/VictorOps.

At one of my old jobs, we had SMS via two physical/hardware devices in our data center. One had a Telstra SIM card and the other had an Optus SIM card. (They were plugged into the same machine, but we had plans to put a second one in another data center before I left).

If you really care about alerts, you should have physical hardware doing your SMS messages via two different point-of-presences.

Re: Slack is down

#317

> Customers may have trouble connecting or using Slack I can't stand how marketing speak pervades every sphere of the world. Their entire system is offline (inconvenient certainly, but it happens) and they can't bring themselves to say "Slack is down. We're working on it and will be back ASAP." or something similar. Instead we may have trouble.

How do you know it's down completely? Maybe it's down for you and maybe even down for a majority but still up for some subset. Happens with many products.

Re: Slack is down

#318

> Customers may have trouble connecting or using Slack I can't stand how marketing speak pervades every sphere of the world. Their entire system is offline (inconvenient certainly, but it happens) and they can't bring themselves to say "Slack is down. We're working on it and will be back ASAP." or something similar. Instead we may have trouble.

I'm willing to bet this is influenced more by SLAs and Slack's lawyers than marketing speak.

Re: Slack is down

#319

Well, there goes the credibility one team has in arguing that Slack makes a great knowledge repository.

people actually argue this? slack is a great coms tool, and great BACKUP if you can't find something in a real documentation/knowledge/etc.. repository.

[deleted]

Re: Slack is down

#320

How many more outages until all trust is eroded and competing services differentiate themselves on the basis of uptime?

I say this every time Slack is down, but they just seem so shady to me. Nobody can connect right now, and their status site says "100% uptime in the last quarter". Maybe it's close to 100%, but it ain't 100%. I think we should push for a metric where "up" means 100% of people that want to use the service are able to use the service. If 1% of users can't send messages, then that should count as a full-blown outage and…

Seems silly to worry about quarterly stats several hours into an outage. The most obvious explanation is quarterly stats aren't generated in real-time -- which isn't "shady" to me.
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