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Amazon still hasn’t fixed its problem with bait-and-switch reviews

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Re: Amazon still hasn’t fixed its problem with bait-and-switch reviews

#311

There's a somewhat pervasive idea that advertising and brand recognition are coercive tools that will ultimately die out, replaced by better objective information about products. I'm kind of partial to this idea myself. But increasingly we seem a long way from achieving this. Amazon reviews have become such garbage, I've fallen back to pretty much relying on name brands as my placeholder for product quality. There's…

>I've fallen back to pretty much relying on name brands as my placeholder for product quality

I've fallen back on a combination of brand, country of manufacture, price, and to some extent if the company has its own retail presence outside of Amazon and other online or meatspace big box stores. For example...

If the brand is good, the item is expensive, but it's made in China and sold on Amazon, I try to avoid. There's some risk it will be money wasted on something that will last just 3-6 months.

Conversely if all of the above are true but the item is cheap, I'll buy it from Amazon, enjoy their fast delivery, and simply build into my expectations and budget that it will need to be replaced in 3-6months. This is what I've come to with headphones, for example.

On the other hand, if the item is made in (not just designed in, but made in) the US, Japan, Korea, Germany, or some other Western European countries, then it matters less what the brand or retail venue is. For example, buying a room fan, power tool, or similar, I'll look for one with a motor made in US/Japan/Germany/etc.

These are the best signals I've found to be available atm.

Re: Amazon still hasn’t fixed its problem with bait-and-switch reviews

#312

Earlier quoted context omitted.

Right. Also the regular "optimization" (i.e. of costs, not value). For example, Miele was a decent brand of white-label goods, but I've read numerous commenters here claiming that they're succumbing to plasticpartisis and their products aren't as reliable as before. I also vaguely recall hearing that Anker isn't what it used to be. (Then there are brands spanning great many product categories - like Phillips. I'm hav…

I mean, once you get brand recognition and a market foothold, that's when you start optimizing on the cost quality tradeoffs. That seems to be the normal course of business in the US. Smart brands recognize there's a limit to gaming the margins before they lose trustworthiness and cut quality slowly and only to a certain point so as not to eliminate brand loyalty and recognition. If that margin gaming process gets to…

This is exactly how it works, and a good counterexample of how the 'free market' does not work in consumer's favor (in some situations, at least).

Re: Amazon still hasn’t fixed its problem with bait-and-switch reviews

#313

Earlier quoted context omitted.

One extra problem with Amazon is that a lot of products are sold by third party merchants and their site UX seems to deliberately obscure the fact. Same goes for Walmart, though I have less experience using them. If I order from Amazon, from Amazon, I tend to have good experiences. If I order third party from Amazon it’s a crap shoot.

walmart used to be better about this but now I notice they, and other major retailers are trying to adopt the amazon platform concept. Sometimes it's easier to just make a list and physically go to a store so I don't need to question whether or not what I'm buying is legit and deal with that stuff.

I bought this exact drone for my nephew and was sorely disappointed by it. I agree with the earlier comments saying that we need to go back to buying from manufacturers in legitimate countries and relying on strong brand names like Sony and the like.

Both Amazon and Walmart are not reliable vendors. Costco does still vet all it's products, I will probably just use them from now on.

Re: Amazon still hasn’t fixed its problem with bait-and-switch reviews

#314
post #252

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Nostalgia for the days when the NYT and co. could lie the whole nation into some war (or rather the people who read the NYT).

It's remarkable how people have taken the NYT and others reporting what they were told over the Iraq war, where finding contradictory evidence was extremely hard, as a reason to go to far less reliable news sources.

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Re: Amazon still hasn’t fixed its problem with bait-and-switch reviews

#315

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B & H photos has done right by me so far. CDW seems okay. Newegg appears to have vendors reselling stuff from Amazon with markup. And while you can filter third party out, you quickly discover Newegg doesn’t have much inventory.

tl;dr: I expect to get something with shoddy build quality from Newegg, but at least the reviews seem non-gamed. After a few months of lackadaisically making sporadic attempts to order an RTX 3080, I finally threw in the towel and ordered a prebuilt machine which will come with whatever brand 3080 card is in stock at the time from Newegg. I could really use the CPU upgrade anyway, and the markup on the parts isn't at…

>I'm going to end up merging parts from two systems to produce a watercooled variant anyway, so all I really care about is just getting the parts, in particular the 3080, at this point.

Fwiw you still run a risk that the CPU heatsink or something similar will come dislodged during shipping, and tumble around inside like a wrecking ball, smashing up the CPU, 3080 and the other parts you want to keep.

I learned this the hard way. There's a difference between how computers like Dells that are designed for mail order are made, vs modular DIY ones. The interior parts of the former are more strongly locked down inside. They're more likely to be non-standard and difficult or impossible to upgrade, but that's the cost of making them UPS-proof (United Package Smashers).

Re: Amazon still hasn’t fixed its problem with bait-and-switch reviews

#316

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Best Buy is my secret weapon. For the last couple of years I’ve gotten gifts for people last minute with same day pickup - as small and simple as new earbuds and as large as a color laser printer. This Christmas I even got an echo show from them when Amazon itself was back ordered past the holidays.

I have been doing the same, Best Buy/Target/Walmart any big box retailer I know does some quality control. I have purchase way too many products from Amazon that broke immediately, just shockingly terrible quality. And the worst part is Amazon isn't cheap anymore, I have found that they have a 20-30% markup over their competitors and the cheap things just third party fake goods. IMO buying the cheapest products on Am…

Walmart and Amazon both do not quality control vendors. Target and Costco do. Use Costco and Target and Best Buy.

Re: Amazon still hasn’t fixed its problem with bait-and-switch reviews

#317

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I use Fakespot, and I wonder about its accuracy. Seeing a 5-star product given a `D` rating is shocking. If Fakespot is reasonably accurate, then Amazon is inexcusably bad at removing fake reviews. Amazon has orders of magnitude more developer talent and user information than Fakespot to tackle accurate ratings. But I suppose that's the reality of differing incentives...

I also question them. It seems a lot easier to accuse Amazon ratings of being poor especially if it feeds into an already existing confirmation bias against Amazon. For all we know Fakespot could just be making all of it up right? How are Fakespots ratings verified? Do I need a Fakespot for Fakespot too? Maybe rating systemes like these are fundamentally flawed.

Just switch to a reliable vendor like Costco or Target and stop buying from Amazon.

Re: Amazon still hasn’t fixed its problem with bait-and-switch reviews

#318
post #226
post #139

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I've come full circle and only order books (usually used) or things I don't care if they're Chinese bargain-version off Amazon anymore. Target, or occasionally Walmart, gets what used to be Amazon's business from me.

Don't give them money if you don't support them doing crappy things. Still using them is giving them money. Also if you're looking for Chinese knockoffs.. go directly to the source and go with Aliexpress.

Many Chinese sellers will list items on Amazon for a multiple of the price listed on AliExpress. You're essentially paying a multiple of the price for faster shipping.

Re: Amazon still hasn’t fixed its problem with bait-and-switch reviews

#319
post #47

It's not a problem for Amazon, it's a net positive feature monetarily speaking.

Is it? I regularly look elsewhere because I can't be confident that I am getting what I want. I guess if they expect that the products are worse than they appear then making reviews useless would be helpful. But if they have some good products and good reviews I would be more inclined to buy. It seems that there is the a low area what bad quality reviews help more purchases but for the middle quality and good quality…

Oh its extremely user hostile, but Amazon makes money either way. Counterfeit, bait and switch, commingling inventory, all of that doesn't matter because the transaction volume going out is still greater than the refunds and unhappy users. Way past the point of return for that to hurt business. I agree with you though, I only shop amazon for simple stupid things I cant find local, I don't even buy name brand there anymore.

Re: Amazon still hasn’t fixed its problem with bait-and-switch reviews

#320
post #194

Earlier quoted context omitted.

Unfortunately Walmart seems to be doing their best to be just as bad as Amazon. I had good luck ordering from them for the past few years but more recently it's gotten almost as bad. They now have a lot of fake/junk products being sold by random parties, plus I had a really awful experience with their customer service recently. The product page for one item that my partner was looking to buy for her Mom's birthday sa…

> I ended up getting on the phone with a support person who fully acknowledged that the shipping info was wrong but to my shock completely dismissed it as not being a problem ...We went back and forth a few times to make sure I really understood his response and there's no doubt that he did not care that they were displaying false shipping info. You have as much agency and incentive to fix the problem as the support…

As the face of the company at that moment, a better response is to pretend to care and say you'll pass on the message.
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