Live data from Hacker News

Lightroom app update wipes users' photos and presets, Adobe says not recoverable

petapixel.com

311–320 of 442 posts

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#311
post #260

Earlier quoted context omitted.

> side note, Final Cut is better For anyone not doing professional video editing work I can definitely recommend DaVinci Resolve. The basic version is completely free and is extremely powerful.

And works on Linux! I still have a working MacBook Pro (now 6 years old) to do FCPx on, but when/if it bites the dust I am not planning on replacing it with another Apple.

I almost bought Final Cut Pro but opted for DaVinci just in case I might want to go back to Windows.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#312

Earlier quoted context omitted.

I did the same. I just stopped paying and told my CC company to block transactions because I never agreed to them. Adobe is very unclear about what you’re actually agreeing to up until the point you’re cancelling. I just blocked transactions and never heard from them again (except for some emails). If they want to fight it, good luck winning it in Dutch courts when the conditions are unclear.

Everybody on the net is always like "Just told my bank to block the transaction" - when I did that, in a EU country, my bank was very reluctant. They wanted proof that I had been in contact with the company and tried to get a refund from them, and that I in fact didn't owe them money.

[deleted]

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#313

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

I got rid off Adobe from my life too. The new cloud based Lightroom cannot be installed because the installer itself cannot run on a Mac with the new file system. I could not believe it myself but that is it. The recommended workaround is to go back to the previous filesystem. Do you have any recommendation for Lightroom replacement on a Mac (not iOS)?

ON1 Photo Raw

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#314
post #242
post #216

Earlier quoted context omitted.

Not OP. But a friend photographer has a large cupboard with "pigeonholes", I think it was some old mail-sorting cabinet or so. He stacks them with labeled USB drives. Hundreds of them. His reasoning, when I asked about "NAS" or so, was: it's cheap, it lasts, and it is cold storage. Paying for storage of that amount that is fire-, flood and software-error-proof is so much more expensive that it really was no choice. -…

> it lasts Flash storage degrades, and is only expected to last about 10 years or so.

Flash storage has a certain maximum number of writes and so will eventually fail as a reusable storage medium. But if you simply want to back up old photos, then you are still likely to be able to read back from the medium for much longer than 10 years.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#315
post #210

Earlier quoted context omitted.

I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.

Is that legal in the USA? Entering into a purchase agreement ("koopovereenkomst", not sure if I'm translating the jargon correctly) and then just not paying? Because that's certainly not legal where I live. I understand that the odds of repercussions are small and that there are no damages on Adobe's side since you haven't physically taken their goods so it would probably have to be taken up by the public prosecutor…

Here in the Netherlands Adobe breaks our laws by not allowing one to cancel a subscription every month after the first year. It took me 45 min on the phone and 4 forwards and saying expressly that they were breaking the law before they cancelled the subscription. No more Adobe for me.

All conversations could only be done in English, something my wife would already be pretty uncomfortable with.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#316

Earlier quoted context omitted.

I recently signed up for adobe CC to test out premiere for some video editing work (side note, Final Cut is better) and instead of inputting a real card I used a privacy.com one. When I decided I didn't want it, I just disabled the privacy card. I only have to deal with a few annoying emails from adobe. I didn't even bother trying to cancel. Reading your comment makes me realize how smart that was.

> side note, Final Cut is better For anyone not doing professional video editing work I can definitely recommend DaVinci Resolve. The basic version is completely free and is extremely powerful.

Once you get over the initial bump in the learning curve that most high-end content creation tools have, Resolve is one of those tools that grows with you; most of the time if you need a "new-for-you" function, it always had it ready for when you need it. Some people report stability problems, for me Resolve (stable releases) has been the most stable content creation tool - any category - I've personally used.

Pro tip: Do go through the slight additional hassle of setting up a local postgresql server with their installer and use that instead of the "local database" (=SQLite). Saving projects with a lot of internal data (e.g. many clips using correctors with trackers) is much quicker (>10x) with pg.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#317

Earlier quoted context omitted.

I also highly recommend Affinity Photo. It covered all of my use cases for photoshop and some for lightroom. Adobe is a scummy corporation who doesn't deserve their customers.

I use Affinity Photo as my primary art tool and recommend it highly as well. Its speed is amazing (I use the Mac version with Metal).

Are you an illustrator? If so, how does it compare to things like Clip Studio Paint,

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#318

Earlier quoted context omitted.

I did the same. I just stopped paying and told my CC company to block transactions because I never agreed to them. Adobe is very unclear about what you’re actually agreeing to up until the point you’re cancelling. I just blocked transactions and never heard from them again (except for some emails). If they want to fight it, good luck winning it in Dutch courts when the conditions are unclear.

Everybody on the net is always like "Just told my bank to block the transaction" - when I did that, in a EU country, my bank was very reluctant. They wanted proof that I had been in contact with the company and tried to get a refund from them, and that I in fact didn't owe them money.

> Everybody on the net is always like "Just told my bank to block the transaction" - when I did that, in a EU country, my bank was very reluctant.

Depends on what it is. Any recurring SEPA payment I can get back up to 60 days. Separately I can block those payments. All from the app or their website, I don't need to talk to anyone.

I thought being able to get that money back, plus being able to block companies were SEPA rules. Meaning, applies to loads of countries (at least the countries with the Euro).

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#319

In another story, I needed Lightroom for about a week to do some photo work. I started with their subscription for the month and I wanted to let go if I'm done in the first month. While trying to cancel my subscription, I realize I can only do that after paying for the remaining 11 months (rough calculation). With no other option, I paid my penalty and left Adobe for good. I have deleted my 15+ year old Adobe account…

Do yourself a favour and check out Capture One.

It's a bit more pricey (at least more pricey than the Photographer CC sub), but feels so much more polished.

It's even better at handling LR catalogues than LR. Last time I checked migrating my those files took minutes vs hours (CO vs. the new LR).

I've been using LR for years (10+?, and other products for almost 20) and the only reason I haven't completely switched yet is laziness.

Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable

#320

Earlier quoted context omitted.

I went through a similar experience - in fairness Adobe do say that the prices advertised are the monthly fee based on a 12 month subscription, but the way in which it was presented felt like they went out of their way to hide that fact. I then discovered that you can only cancel that 12 month subscription within a short window at the very end of the 12 months. In the end Adobe retired one of the products from Creati…

> I then discovered that you can only cancel that 12 month subscription within a short window at the very end of the 12 months. Is that legal?

That's not legal in Netherlands. You can easily cancel ages in advance (by law). The law was implemented because of too many shady behaviours by various companies.
Post reply on HN