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Best Buy Is Thriving in the Age of Amazon

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Re: Best Buy Is Thriving in the Age of Amazon

#311
I have had good experience (on multiple occasions) when buying consumer electronic from the Best Buy. They do price matching, you get to experience the product, and the customer rep was really helpful.

I can't say the same about the snob at the Apple Store.

Re: Best Buy Is Thriving in the Age of Amazon

#312

Like most Americans I order a shitload from Amazon. However the last item I bought from Best Buy was a TV (my old LG just ... died). Ordered online, chose to pick up in store. Drive 35 min to store Pickup process takes 10-15 min Drive 35 min home. Left after dinner, was watching it that evening. The only condition that would have prevented me from using this model would be traffic, as it could extend the trip by 60-9…

One reason Best Buy is still alive is that they effectively price discriminate between online buyers and in-store buyers. I saw a deal for a 48” Vizio TV on bestbuy.com for $206 (in 2016, this was a screaming deal). I ordered for in-store pickup. When I went to the store, I saw the TV was listed for sale at $400 or so, with no indication of a better price online. So Best Buy makes tons of money off folks who wander i…

I think the line that they use is that bestbuy.com is a different business then best buy. something like that.

Re: Best Buy Is Thriving in the Age of Amazon

#313

This is rather off-topic, but the only thing that saddens me about Best Buy is that it just doesn't feel the same walking in as it used to. I remember when I got my first job, at age 14, in 1998. I cut, baled, loaded, hauled, and stacked hay in a barn for a local farmer. It was extremely hot and tiring work for an overweight geek, but it paid better than anything else I could have gotten at that age - I was paid by t…

I think that's just the process of getting old. I'm 32 and remember fondly the 90s-00s when I discovered the internet, bought my first iPod at like 400$ cad (lol), but these days I find that I'm losing my interest in tech, especially gadgets. I love well crafted products, don't get be wrong, but I guess I lost the fascination with technology.

It's probably because I'm seeing more and more the problems it creates, like adiction to smartphones or unsecured gadgets with back doors (smartTVs, IoT devices, etc).

Re: Best Buy Is Thriving in the Age of Amazon

#314

Earlier quoted context omitted.

We're the same age and this was exactly how I felt going to CompUSA in the late 90s. My first big purchase was spending $85 on a 32mb SIMM module for my Pentium 1 system (maybe it was 2 16mb, I can't remember if they needed to be installed in pairs, maybe that was only ECC?). I would ogle the DVD burners and SCSI cards but couldn't afford either.

And then you discovered that there were online vendors who sold that same stick of RAM for $22 + S/H. Back in those days, the price difference between stores and online/mail-order vendors was enormous. Mostly because the customer populations didn't overlap much, so they could get away with it. Also, the cost of shipping usually canceled out any cost/benefit with smaller items.

Unfortunately that wasn't the case in Canada. We had tiny computer stores instead for the cheap stuff.

Re: Best Buy Is Thriving in the Age of Amazon

#315

But that call-in "customer support" is a deal killer. I made an online purchase, a cheap antenna (thank goodness). It arrived in a box with my address taped on it but with customized shirts inside. Boxes were damaged during shipping and when put back together, someone got my stuff and I got theirs. UPS - "it's not on us, contact Best Buy". So I decided to use this to test Best Buy's customer support. I call. Foreign…

A tiny side note, it used to be the same everywhere, but recently (I'm in Paris) businesses start to care about customer support. To the point they even advertise it quite visibly on commercials (all local tech support). There might be a change.

On that note, it's tiring to read your experience.. I had better help from minuscule ebay sellers somewhere in China..

Re: Best Buy Is Thriving in the Age of Amazon

#316
post #199

Earlier quoted context omitted.

> But I quit Prime a few years ago after 10 out of my last 10 orders arrived late I have a hard time believing this. I've never had late shipments with amazon nor have any of my friends. Are you exaggerating or is there any omitted context?

Prime member for the last 8 years but I'm seriously considering canceling next year (mostly due to the price hike in Prime). I've had plenty of items arrive late or not even at all, with stretches where I've had back-to-back-to-back issues with Amazon, so frustrating that I considered canceling Prime right then and there (~3 years ago). A couple times they were delivered to our neighbors house next door (who dropped…

Which carrier was being problematic?

Re: Best Buy Is Thriving in the Age of Amazon

#317

Earlier quoted context omitted.

It's great for a big-ticket, low-margin purchase like an MBP, but poor for cheap, high-margin items like cables and accessories. Which is, of course, where they really make money. They'll price match a laptop to Amazon, but cannot price match a $2 Ethernet patch cable because they're retail space, not a warehouse.

I've bought plenty of SD cards online for my raspberry pi and dashcam. They all die and start giving errors within a month or two. Even tho I went of my way to buy name brand, and not the cheapest 4 star cards. :-/

Even the nice consumer SD cards aren't really designed for high write endurance. I would look into industrial cards like the Swissbit microSDs with SLC: https://swissbit.com/products/nand-flash-products/cards/micr...

Re: Best Buy Is Thriving in the Age of Amazon

#318

Earlier quoted context omitted.

I exchanged an item at Best Buy about 2 months ago. Took about 5 minutes. Forgot my receipt, but they were able to find it with my cc. They opened up the box to make sure the original items were inside, and brought me a replacement while I was at the counter. Still not quite as good as Costco or REI, but at least with BB I know I'm getting the good I actually purchased and not some cheap Chinese knockoff.

Where are people getting all these chinese knock offs? I have never had this happen on Amazon I am curious what products people are getting

What have you done to verify you never received a knock-off?

I checked every one of my SD cards when I learned about Amazon's problem with fakes... Turns out I'd bought two fake SanDisk cards. They looked and worked like the real ones but the serial numbers were invalid. Maybe they'd continue working fine, or maybe one day I'd lose 64GB of photos in the middle of a vacation... who knows?

Needless to say, that destroyed my in Amazon. How can they guarantee they aren't selling malicious IOT devices, counterfeit healthcare products, cheap kitchenware made of toxic materials, or even the products of slave labor?

Re: Best Buy Is Thriving in the Age of Amazon

#319
post #132

Earlier quoted context omitted.

The bundled crapware has nothing to do with where you buy your PC. Best Buy doesn’t install anything on the PCs they sell. Dell does, HP does, Lenovo does. You get the same crap if you buy direct or from a retailer. If you buy a “Microsoft Signature” device, you pay a small premium essentially for the manufacturer to agree not to install crap. You might (or might not) get the same from the manufacturer if you buy a “…

> Best Buy doesn’t install anything on the PCs they sell. This isn't necessarily true. Some PCs are Best Buy specific models, with extra bloatware from Best Buy (in addition to the OEM bloatware from Dell / HP / Lenovo). This also affects physical components sometimes. I remember from laptop shopping a few months ago, that the MSI GS63 Stealth laptop ships with a crappier screen specifically for the Best Buy model ,…

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Re: Best Buy Is Thriving in the Age of Amazon

#320

Earlier quoted context omitted.

I also was recently in the market for a laptop and the listings for Amazon were so confusing and full of pitfalls it reminded me of the bad old days of eBay. Like three-line item titles making it hard to discern what model you were buying. I ended up buying from Best Buy.

I would never buy a laptop from Best Buy, Amazon, or any other third party retailer. Consumer PC laptops are like most Android phones -- full of third party crapware. I only buy either the business line of laptops from Dell or HP or I'll buy from the Microsoft Store - either online or physical store.

I know it doesn't add a ton to the conversation to share an anecdote, but this conversation is really interesting to me right now. Tomorrow my new Asus Q325UA arrives, shipped from Best Buy. If you've never heard of the Q325UA, or have trouble finding reviews online, that's because it's the Best Buy version of the Flip S. In theory, it's very much the same machine, though I'm not sure from reviews if the Flip S typically ships with the sleeve or Asus mini dock - the Best Buy version only includes the Stylus. I'll find out the software situation tomorrow... and we'll see how the hardware does.

ETA: With a little research, I believe the primary hardware difference is SSD. SATA in Best Buy version, PCI-e in the Flip S.

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