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My Pixel has a manufacturing defect

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Re: My Pixel has a manufacturing defect

#311

Post by kabdib »

massysett wrote: post #87
ghshephard wrote: post #52

Earlier quoted context omitted.

If you have a desktop computer, and particularly if you have a Server, Dell was pretty phenomenal (though I presume the same model was followed by HP as well). They will come on site, and, if you have an expedited warranty, they will come on site same day, sometimes within a few hours. When I ran IT, it was great to put a call into them, run through a bit of online troubleshooting, and then have them dispatch (separa…

> Dell was pretty phenomenal If you had enterprise-grade equipment. Their consumer support was absolutely horrible.

Dell Enterprise support is still highly variable, depending on the tech you land with. I've had to involve my sales contacts several times when techs wanted to do absolutely crazy things to hardware that was obviously dead.

You can self-certify and manage your own component replacements, which works from small to mid scale. We do this for about 1,000 servers and it works pretty well; no phone calls where you roll the dice for quality of the tech, and I like frobbing hardware from time to time, it's a nice change from hacking C++ or PHP . . .

Re: My Pixel has a manufacturing defect

#312

Post by davidf18 »

davidf18 wrote: post #228

Very sorry to hear anyone going through this kind of trouble, but at least for US users and most readers of HN, they should be getting up-to-date iPhones on the Verizon network. The costs are minimal and it helps to avoid hassles. I've had iPhone 5, 5s, 6+, 6s+, 7+, ever since iPhone had LTE on Verizon. Each phone version is an improvement on previous models and the Verizon models are now much improved over the ATT/T…

Instead of down voting, why don't you state specifically why you don't agree???

Re: My Pixel has a manufacturing defect

#313

Post by kabdib »

dbg31415 wrote: post #68
WhitneyLand wrote: post #41

Earlier quoted context omitted.

>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.

Costco - Best return policy on the planet. But anything confidently, return anything no questions asked. Solid support line too. Fry's - Knowledgeable service for consumer goods and online price matching. Apple Stores are full of pretty idiots who love to make you wait. Dell - Enterprise hardware, and support is great. Apple phone support is painful, if turning it on and off again doesn't help you are out of luck unl…

Frys, hoo boy. When I return things I can usually count on one of:

- Bored, doesn't-give-a-damn drone takes the broken thing and tosses it in a cart. Done.

- Mid-level manager gives me a hard time, and I wind up having an argument and threatening to reverse charges on my credit card.

My favorite episode: I buy a computer, get it home, and it won't even POST. Try to return it. They say, "We can't take this back, it's broken and we can't put it back on the shelf." WTF?

Yeah, you've been to a different Fry's . . .

Re: My Pixel has a manufacturing defect

#314

Post by lightedman »

blackguardx wrote: post #84
lightedman wrote: post #64

Earlier quoted context omitted.

Almost anything corrodes very easily under human skin contact. If you take a pH testing kit, and put a drop on your skin, you'll notice you're pushing fairly acidic levels. I destroy guitar strings on a near-weekly basis, despite all the anti-corrosion plating tech they have.

No, annodized aluminum is very resistant to corrosion. Guitar strings are made out of steel, which rusts readily and plating doesn't adhere as well to flexible materials like wires.

You use an acid flux to remove the oxidation on aluminum. Guess what your sweat will do if it is acidic enough? Hobo soldering tip 101 - no flux, use your sweat if you can get away with sodium in your solder and your solder has no flux.

Re: My Pixel has a manufacturing defect

#315

Post by TuringNYC »

kirubakaran wrote: post #156
a3n wrote: post #152

Earlier quoted context omitted.

Really? Why not? Their entire business is based on data analysis. If their lack of customer and end user support was analytically shown to be a danger to their profits, they'd take action immediately. Computer says "no problem." In Japan in the 70s and 80s, analysis showed that it was cheaper for Japan to build strongly reliable cars, because of the distance and shipping costs to their markets. And thus "reliable Jap…

I don't think that reputation works that way. The data might say "all good" almost till the point of no return.

By then the executive has been promoted and it is someone else's problem. Not saying that is right, just often that is how it works.

Re: My Pixel has a manufacturing defect

#317

Post by Dylan16807 »

X86BSD wrote: post #248
ricw wrote: post #180

Earlier quoted context omitted.

Interesting. I've always had a very pleasant experience with support for my apple devices. To the degree that I've had two laptops repaired for free that were out of warranty. Getting an iPhone screen officially repaired on the spot is something that still amazes me. In the end, googles lack of support is one of the major factors I'm willing to pay the extra cash for Apple devices. That plus privacy and thought out s…

Same here. The fact the above poster got two replacement phones for free is proof they have good service. You think a dead pixel on a google pixel phone will get replaced? Let alone twice. I don't think so. Apple has good service but they won't repair/replace everything. But i find them more than reasonable when something goes wrong.

> The fact the above poster got two replacement phones for free is proof they have good service.

Not it's not. A replacement for a hardware problem is only good service if the new one does not have the same hardware problem. Replacing a broken part with a broken part is slightly worse than doing nothing at all.

Re: My Pixel has a manufacturing defect

#318

Post by jay_kyburz »

shakna wrote: post #125
givinguflac wrote: post #120

Earlier quoted context omitted.

WOW, 5 years for a smartphone? I'm all for longer warranties but honestly that seems excessive to enforce. There's no way an even 4 year old smartphone wouldn't have at least some consumer caused damage. How do they account for that? If I beat the hell out of my phone but still insist there's "a problem" they have to just eat the cost?

Not guaranteed if you caused the damage. Its against manufacturing defects, and designed to fight planned obsolescence. EDIT: Most warranties here don't cover consumer-caused damage either. If they do, extended warranty makes sense, but it's few and far between.

Those times look a little exaggerated to me. My understanding is that it will be up to the magistrate to decide what is a reasonable life expectancy of a device. (Based on how the product was marketed and sold)

Re: My Pixel has a manufacturing defect

#320

Post by Dylan16807 »

davidf18 wrote: post #312
davidf18 wrote: post #228

Very sorry to hear anyone going through this kind of trouble, but at least for US users and most readers of HN, they should be getting up-to-date iPhones on the Verizon network. The costs are minimal and it helps to avoid hassles. I've had iPhone 5, 5s, 6+, 6s+, 7+, ever since iPhone had LTE on Verizon. Each phone version is an improvement on previous models and the Verizon models are now much improved over the ATT/T…

Instead of down voting, why don't you state specifically why you don't agree???

You're stating a product preference like an objective fact, ignoring the many many reasons to want different hardware, OS, or network.
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