These are not situations a human would have given you a response on in the past. it's the same irrational ai phobia. we've had automated phone agents for decades. even on reddit, automod has been a thing for a long time. it's always been the case for many tech companies that unless you get someone on HN or twitter, you're out of luck. plenty of HN posts about people who've had google business accounts disabled or locked out with no explanation or recourse.
a company with a few hundred employees, constantly laying people off, can't support a free service with actual humans. why is that not obvious? if it was a regular automated script or markov chain what would change? Nothing.
Like, there are plenty of good places to direct contempt for AI that are productive. every time i read something like this, it only makes me think how many people also like me think it's silly but won't comment for fear of going against popular sentiment. AI has plenty of good use, one of them is reading natural language input and responding to simple questions.
I too have found malware plenty on Github, they have a reporting form. that's it. you don't get a human, i can't image a human replying to every true and false report. if they get to it within days I'd call that a feat. Even if a human replied to you, they'd have to use canned responses in most of these scenarios.