301–310 of 337 posts
The most baffling thing here is how the hell did the author get the organisation to respond , on topic, multiple times? In my experience conversing with various entities that are supposed to provide customer support, absolutely anything outside of an extremely narrow set of vetted topics with prepared answers and especially anything technical gets ignored and receives an irrelevant response at best.
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It's from 2006, before organizations realized that there were lots of trolls willing to dedicate themselves to wasting other people's time over bullshit.
…which is somewhat ironic in the context of TV Licensing which trolls the British public en masse with its relentless and unnecessarily aggressive communications.
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I am assuming because the BBC is a government organization? I am not sure about the UK but where I come from the government is legally required to answer your request. They have to. Doesn't mean they'll answer your question but they'll answer something. (plus they have to confirm reception/delivery and stuff like that)
The BBC is independent, and funded by the TV licence. The TV licence scheme is _administered_ by Capita on behalf of the BBC. Those responses are coming from Capita.
http://www.bbctvlicence.com/TVL-BBC%20hiding%20of%20identiti...
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The BBC is independent, and funded by the TV licence. The TV licence scheme is _administered_ by Capita on behalf of the BBC. Those responses are coming from Capita.
The website has a page where it disagrees with that belief, and argues that TVL and the BBC are in fact the same organization: http://www.bbctvlicence.com/TVL-BBC%20hiding%20of%20identiti...
The BBC are responsible for TV licencing, and they delegate (outsource) that activity to Capita. The day-to-day interactions, such as the emails from the website, are with Capita's support service, acting on instructions from the BBC.
I worked for an old company that had a lot of old processes and paperwork. Many bits of paperwork had a "do not write below the line" type areas. I always wrote something ... nothing ever happened. I once hand delivered some paperwork (I was running late) to HR rather than using the inter office mail service. I asked them about it, they told me "Oh you must be Mathew..." I was HR famous. They didn't actually mind, th…
Many bits of paperwork had a "do not write below the line" type areas. I always wrote something My favorite is those company get-to-know-you questions written or oral that ask you to yourself in one word. "Does not follow directions."
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Sounds like a waste of public resources. Are you supposed to pay if you watch live TV over streaming services instead of using an antenna?
Yep https://www.tvlicensing.co.uk/check-if-you-need-one/topics/w...
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Since the switch to digital, presumably there’s no longer and signal for B&W TVs.
There has rarely (if ever) been a separate broadcast signal for B&W vs colour. Broadcasts began in B&W, over time upgraded to colour, but there wasn't a need to broadcast Channel in B&W and broadcast the same channel in colour on a different frequency. One single broadcast signal, and different capabilities of receivers.
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It is not "copyright infringement" tax. It's called a https://en.wikipedia.org/wiki/Private_copying_levy and it's a rather common thing, at least in all of Europe.
Seems close enough. The article even discusses how it is "often considered a compensation for illegal file sharing". And even if it's common, that doesn't make it any less unfair. (Indeed, the longest section of the article is titled "Questions on fairness".)
I initially thought this was concerning emails, because for whatever reason, I've very recently noticed an uptick in "Please do not write below the line" a lot more in emails I receive, presumably to encourage top posting or perhaps for AI email ingestion? Anyway, apparently a strange coincidence.
you mean the zendesk ## Please do not write below this line ##?
I initially thought this was concerning emails, because for whatever reason, I've very recently noticed an uptick in "Please do not write below the line" a lot more in emails I receive, presumably to encourage top posting or perhaps for AI email ingestion? Anyway, apparently a strange coincidence.
This is done by a lot of customer support and helpdesk systems that one would almost consider “legacy” that are certainly not related to AI in any way. So I would assume that the uptick is caused by you moving somewhat up in you career so you deal with such BS systems more often. On the other hand, the approach with explicit markers in the email is reliable. Alternative is some bunch of ad-hoc rules that will extract…