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Small claims court became Meta's customer service hotline
301–310 of 314 posts
Re: Small claims court became Meta's customer service hotline
#302Earlier quoted context omitted.
If it pleases you, feel free to ignore this sentence. Instead focus your attention to the first sentences of the response. A plumber is not a firm the size of an economy, with bad customer support.
> A plumber is not a firm the size of an economy, with bad customer support. Neither of those things is "outsourcing customer support to taxpayers".
Do you have an actual point to make other than "I don't like the words you're using"?
Re: Small claims court became Meta's customer service hotline
#303Earlier quoted context omitted.
I had amazing sid card story with one provider, where they simply failed to send it upon registration. For a month and a half I wrote to their alive and embodied customer service agent once every 5 days explaining the situation. Each and every time they promised to resend it to me anew to the same or even to a different address. The place I live in never loses a single letter in a post system and delivers most of the…
They stopped paying their outsourced SIM Card burning and shipping vendor. This isn’t a state in their support database, which dutifully queued up requests as-if everything is fine. Eventually they paid their vendor and the requests got popped off the queue.
That sounds pretty believable. I would imagine somebody in customer support would have noticed it sooner than a month and a half if all of the customers weren’t getting sim cards.
Re: Small claims court became Meta's customer service hotline
#304Earlier quoted context omitted.
If only the GOP would quit gutting their funding every time they gain an ounce of power.
having worked in the IRS, they could easily be a lot more efficient if they weren't unionized. the IRS is easily by far the most mismanaged organization i've ever had the displeasure of working at
Both things can be true. Back in the days when I respected their perspective, many US "small government" advocates advanced arguments about efficiency, and some of them made well-intentioned attempts to implement procedural and administrative reforms. No longer! Their agenda has long since devolved towards deliberate sabotage.
That said, I'm also suspicious of public employee unions. Unions, in general, are a necessary counterweight to capital - but that incentive structure doesn't exist within the public sector. The best argument one might advance is that a public-employee union can resist sabotage (as above) of their department's work, but that's poor governmental practice (I would, quite frankly, prefer that those impairing administrative function have the consequences of their actions quickly discovered), and not what usually seems to happen in the real world.
Re: Small claims court became Meta's customer service hotline
#305Earlier quoted context omitted.
Please provide a case law citation to show how state public nuisance laws would apply here. Or are you just making things up?
Sealioning is tedious bro. Why not try to actually contribute something yourself, spend your own time and effort to show us how it doesn’t apply.
Low effort comments without addressing the issue at hand are tedious "bro". Why not try to show us how an existing law does apply instead of making up nonsense. The level of legal illiteracy on HN is disappointing.
Re: Small claims court became Meta's customer service hotline
#306The idea that customer service can be 'automated away' is dangerous, and has been proven wrong again and again. And soon, LLMs will be used to attempt to solve this problem again, and they will fail again. It is easy to look at the historical information in a ticketing system and make the conclusion that the vast majority of the issues can be solved by pointing the user to frequently-encountered solutions. However, t…
I work for a company that provides solutions for customer support (basically we provide the tools that CS agents use), and the C-level has been heavily drinking the AI kool-aid as of late.
Lots of talk about automating 95% of all tickets and other frankly insane assertions like that. We're a relatively small player in this game, too, and I know our competitors are doing similarly insane things too.
It's going to get a lot worse soon enough, I'm afraid.
Re: Small claims court became Meta's customer service hotline
#307The idea that customer service can be 'automated away' is dangerous, and has been proven wrong again and again. And soon, LLMs will be used to attempt to solve this problem again, and they will fail again. It is easy to look at the historical information in a ticketing system and make the conclusion that the vast majority of the issues can be solved by pointing the user to frequently-encountered solutions. However, t…
Agreed - I've almost never called [Insert Service Provider Here] and had one of their automated responses be helpful in any meaningful way. I'm calling because I have what seems like an exception to deal with. I learned pretty quickly as a young man that the fastest way to get my problems solved was to hit 0 on my phone as many times as it took to get that sweet, sweet "Okay, I'll transfer you to a live representativ…
I usually do: 0, then *, then #, then I say Human a bunch, then I go into a swearing fit.
Usually by the human stage I've gotten through, but sometimes the swearing is inevitable
Re: Small claims court became Meta's customer service hotline
#308Earlier quoted context omitted.
> A plumber is not a firm the size of an economy, with bad customer support. Neither of those things is "outsourcing customer support to taxpayers".
Do you have an actual point to make other than "I don't like the words you're using"?
If you can't name how Facebook are outsourcing to the public purse, maybe stop thinking that they are.
> Do you have an actual point to make other than "I don't like the words you're using"?
You think I don't like the words? I disagree with the idea. Surely this isn't new.
Re: Small claims court became Meta's customer service hotline
#309The idea that customer service can be 'automated away' is dangerous, and has been proven wrong again and again. And soon, LLMs will be used to attempt to solve this problem again, and they will fail again. It is easy to look at the historical information in a ticketing system and make the conclusion that the vast majority of the issues can be solved by pointing the user to frequently-encountered solutions. However, t…
Agreed - I've almost never called [Insert Service Provider Here] and had one of their automated responses be helpful in any meaningful way. I'm calling because I have what seems like an exception to deal with. I learned pretty quickly as a young man that the fastest way to get my problems solved was to hit 0 on my phone as many times as it took to get that sweet, sweet "Okay, I'll transfer you to a live representativ…
> … was to hit 0 on my phone as many times as it took …
You just qualified for one of those rare and hot Prompt Engineer positions, and I've got an OpenAI to sell to you.
Re: Small claims court became Meta's customer service hotline
#310Earlier quoted context omitted.
Are you admitting that you only believe in a "free market" because the alternative is run by corporate lobbying. Not all regulation is subject to capture by default. It has taken a lot of work to erode the system enough.
do you think these are the only two options? i pick option three: the current system.
Given this, your original response was pretty weird.