Tesla cars are interesting. The drivetrain and the battery are very reliable and will likely be never need service. But everything else is shitty. The construction quality, random breakages, neverending rattles are annoying. My Tesla spent more time in service than my partner's Toyota, and this includes regular oil changes.
I’ve thought about buying a Tesla for years now but stories like this have dissuaded me. I would have hoped that issues such as these would have been resolved by now. But, I’m glad that the other auto makers are starting to finally bring some competition in the EV market.
Because Musk is an idiot it's fashionable to hate on Tesla. But there are plenty of us out there who have had an amazing experience. We had one minor issue in 4 years and it was fixed extremely promptly. The car is amazing.