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Is tipping getting out of control? Many consumers say yes

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Re: Is tipping getting out of control? Many consumers say yes

#301
post #187

Earlier quoted context omitted.

Wouldn't that just continue to expand a bad practice? If drivers got tips, Amazon would lower their wages, and we'd just have another domain where we have to make extra decisions.

This may be true, but my calculus in this situation was limited to "Guy came through deep snow at 9:30pm to deliver peanut butter...he deserves some money, I have some money, I would like a simple and effective way to transfer it to him." (Note: I was not home when the delivery was made...)

You already transferred money to "him". The problem is the employer is not forwarding it on.

Re: Is tipping getting out of control? Many consumers say yes

#302

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

I wish you would take cash. Every other method of payment gets tracked and is used to profile people

You can buy a gift credit/debit card with cash and use that. Those normally work.

Re: Is tipping getting out of control? Many consumers say yes

#303

Earlier quoted context omitted.

I disagree with this. I'm reading your claim as "you should pay people so they become your friends." There's plenty of stores I've been regulars at that don't have a tipping system that I've become friendly with staff with. When I was a teenager and worked at movie theaters I became friendly with many regulars and tipping doesn't exist there. The warm fuzzies come from social interaction, face recognition, and being…

When I pay people to perform services for me, I don't operate under the illusion that we've become friends. I go to my favorite restaurant in Chicago and get brought a couple dishes on the house as soon as we're seated --- that's not because we're friends, it's because I've built a business relationship with the restaurant (and its servers). It's exactly the same dynamic as exists for airline customers who pay up for…

> Servers have competing incentives: to serve the interests of customers (better service) or the business (reduce ongoing costs). Tipping shifts the incentives around.

If that were true, we'd empirically be able to observe better service in countries with a tipping culture than in those without.

In my experience, that is not the case at all.

Re: Is tipping getting out of control? Many consumers say yes

#304
post #2

Yes. If you business wants to collect a "tip" up front, before services rendered, it's not a tip (Doordash, Instacart, etc). If 100% of the proceeds don't get straight to the employees, but some end up in the pocket of the business, it's not a tip. This last one is going to be to hear, but if you pay your employees below mimimum wage and allow for tips to make up the difference, well..... Always tip, in cash, direct…

delivery services just need to rename it to a "bid" because that's really what it is.

Yes, and this is exactly what I proposed to my senators and representatives.

Re: Is tipping getting out of control? Many consumers say yes

#305

Given that even retail stores have added tipping prompts to their checkouts, I'd say yes. Plus many restaurants with placeholder tip icons that start at 25%+ You also don't know what the tip is really going towards in many cases. In the classic restaurant/waitstaff case you can reasonably expect it to go to the workers, in the random knick knack or general goods stores ??? Tipping in general is a system to transfer w…

I noticed the expected tipping percentage go up after most customers started tipping in credit. Tipped workers had to up their game because they can no longer do tax evasion with everything on the record. Back in the days where most paid their restaurant with cash, tips were more like 15%. The move from 15 to more like 20 to 25% almost perfectly corresponds with the amount needed to make the same earnings after tax.

I had this debate with a server once. She exclaimed ! You have to increase the tip, don't you know about inflation.

I held my tongue about exponential functions, and just said "ok", I'll choose my battles...

I guess that's why I'm an engineer and she's a server.

Re: Is tipping getting out of control? Many consumers say yes

#306

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

There isn't any tip in New Zealand and Australia. Everybody get proper salary. The service is always exceptional. How is that possible?

Re: Is tipping getting out of control? Many consumers say yes

#307
I’ll pick some examples from the article.

> Schenker says it’s hard to sympathize with consumers who are able to afford pricey coffee drinks but complain about tipping.

How will it reflect upon tipper if they in turn judge Mr Schenker for being in this position in the first place?

> Tipping is about making sure the people who are performing that service for you are getting paid what they’re owed

This just sounds ignorant because the comment is pointing to the wrong entity - as in “who owes”. This is barking up the wrong tree. But society has enabled and allowed business establishments to create a situation like this. At the same time this is also entitled — the thought that the tipper is supposed to pay for service provider’s bills above the cost of the item purchased.

This is sad and outrageous. A person is driven to think like this. Is it society, or the culture and tradition? Or the businesses collectively doing this?

> Moore said she believes consumers shouldn’t be asked to tip nearly everywhere they go — and it shouldn’t be something that’s expected of them.

This is what I do. I leave a tip if I feel like. I exclusively do not tip if an establishment points to it, or asks me to tip. I say a simple no and that saying no is difficult but I always say no in this situation.

The last thing I want is this outrageous tipping culture, especially like USA, where I live.

Re: Is tipping getting out of control? Many consumers say yes

#308

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

I wish you would take cash. Every other method of payment gets tracked and is used to profile people

There are only 39.8 billion US banknotes in circulation, it can easily tracked in a Postgres database, banknote numbers when it exits the ATM, banknote numbers when they are redeemed by the baker, or by your drug dealer of choice, banknotes are only in circulation for one or two exchanges before coming back to a bank, it’s very possible that they are tracked to identify curious loops in circulation.

In fact, if they weren’t, that would be unprofessional from the FBI.

Re: Is tipping getting out of control? Many consumers say yes

#309

Earlier quoted context omitted.

Sure, don't abolish tips, just make it not the norm. Or rather return the custom to fine dining. We're all just upset that we're being asked for tips at places like McDonalds or takeout. That's just a push back to feudalism

I don't think I've ever tipped at a fast food restaurant; even the fancy ones. (I tip at coffee shops, of course.)

How come? What makes coffee shop staff intrinsically more deserving of tips than those working at a fast food restaurant?

Re: Is tipping getting out of control? Many consumers say yes

#310

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

This sounds great. I'm getting fed up with prompts for tips from places where tips are not customary (non-food) but also I am not a fan of seeking feedback from customers because they may over scrutinize their interactions with service workers --though presumably it averages out over time.
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