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Bank of America has lost Zelle transfers for many customers

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Re: Bank of America has lost Zelle transfers for many customers

#301

Post by NovemberWhiskey »

hojjat12000 wrote: post #256
dcist wrote: post #147

I got scammed by a Zelle transfer when someone used my phone (without my authorization). I didn't even know I had Zelle but it's built into the BofA app. I lost $3,000. BofA refused to refund any of the transfer or reverse it. Total trash feature. I didn't sign up for it. I don't want it. BofA signed me up for it. I'm changing banks because of it.

My girlfriend also lost 3000. Somehow money was sent from her phone to someone in Texas. We contacted chase and they said "you did it" so no refunds. But we didn't! She works from home and there is no other IP other than her phone in her Chase account. So how did this happen? We filed a complaint with the Police and tried to figure out what we can do through other channels. Turns out nobody cares!

You should recognize the possibility that she was scammed, did authorize the payment and is now embarrassed or in denial about it.

Re: Bank of America has lost Zelle transfers for many customers

#302

Post by nazgulnarsil »

dcist wrote: post #147

I got scammed by a Zelle transfer when someone used my phone (without my authorization). I didn't even know I had Zelle but it's built into the BofA app. I lost $3,000. BofA refused to refund any of the transfer or reverse it. Total trash feature. I didn't sign up for it. I don't want it. BofA signed me up for it. I'm changing banks because of it.

take them to small claims court, $25 to file online. It costs them money to respond otherwise you get a summary judgment in your favor. Only way to get them to change is to flood them with costly procedures.

Re: Bank of America has lost Zelle transfers for many customers

#303

Post by alistairSH »

krferriter wrote: post #229
thrwy_918 wrote: post #104

Earlier quoted context omitted.

Zelle is also built around the idea that each identity will be connected to exactly one bank account, which is very irritating.

It was pretty wild when I logged into one of my other bank accounts and it said I could not use Zelle with that account because I already had Zelle linked to a different bank account. So I had to unlink it from the other account first. Isn't it common for people to have more than one bank account, and wasn't this the case when Zelle was developed, relatively recently? Why did this use case not cross their mind when t…

LOL. That's insane. Is it one Zelle link, period? Or only to one bank (but you could link several accounts from that one back)?

Re: Bank of America has lost Zelle transfers for many customers

#304

Post by cptskippy »

Karunamon wrote: post #158
cptskippy wrote: post #146

Earlier quoted context omitted.

This isn't a defense of the corporate banking structure. The cognitive load necessary to grok crypto currencies doesn't displace that which is required to utilize existing financial solutions, it's just adds to it. It's also less forgiving and has fewer safe guards or regulations. For most people, crypto is just an added layer of obfuscation and complexity with some speculative gambling sprinkled on top. It benefits…

To grok something and to utilize something are two entirely different levels of understanding and it is not honest to conflate the two; most people don't grok the existing financial infrastructures either.

Grok was the wrong word then. I wasn't conflating the two but rather emphasizing that the amount of cognitive load needed to utilizing crypto in our society is far higher than what's needed to use a cash, bank card, or even credit.

Re: Bank of America has lost Zelle transfers for many customers

#305

Post by luckylion »

aeturnum wrote: post #96
luckylion wrote: post #79

Earlier quoted context omitted.

I understand the idea of "if you take everything from someone, what makes them keep to the law", but it's pretty obvious people don't work that way. There are plenty of scam victims who lose all their savings to individuals or groups. How many of them do you hear of visiting the scammers' office with a pump gun? The sue, they hope for justice, they drink themselves to death, but that's about it. There are some except…

I mean, people are not robots, but I think it's pretty obvious people do work that way. Famously, one of the factors in the collapse of the USSR was people realizing society was breaking and starting to work with grey market or criminal groups. You can search for the impact on crime of basically ANY social support program (sanctuary cities[1], substance abuse treatment[2], SNAP[3]) and they all reduce crime. How peop…

With extreme poverty, you'd probably see some increase in crime. But I doubt you'll see social unrest, unless it's very specific, e.g. you cut off welfare to some ethnic group in the US, and it'll need some level of coordination behind it. I doubt the government will allow that kind of organization for a large scale issue where "the system" is at stake and it's not just some local racial riot.

Re: Bank of America has lost Zelle transfers for many customers

#306

Post by jxramos »

kneebonian wrote: post #209
jxramos wrote: post #127

Earlier quoted context omitted.

you have any tips for managing expiration dates? Me and the wife were getting into this subject recently. I'm considering buying a barcode scanner and just have an in and out spreadsheet that somehow I manage. Still tinkering with a few ideas. We have a big family and there's potential for a lot of food waste if not managed properly.

The way we do it is we just take the new stuff and put it at the back so the oldest stuff is at the front. The other thing is we only buy things we know we eat regularly. So we have 3 months worth of applesauce, goldfish crackers. We also freeze anything that isn't in a can or a sealed, so bread we usually buy 4 loaves and freeze 2 or 3, and accept we'll have to get more from the store before we go. The limitation is…

Yah physical arrangements to support turnover are good. That's so true on that point about the rate of consumption for different food types is just irregular.

I've been contemplating somehow tracking the pounds of food bought per trip as a quick informer on the spot. The tricky thing is that the kids are growing so their consumption has a steady ramp but not yet enough for a timely consumption of stuff like cream cheese etc. Lots of products seem to be in the 2lb range. 2lb is actually a good deal of food I'm finding out.

Re: Bank of America has lost Zelle transfers for many customers

#307

Post by smileysteve »

inkcapmushroom wrote: post #201
notyourwork wrote: post #177

Earlier quoted context omitted.

You let someone use your phone and they were able to open BoA app and transfer funds without your knowledge? I don't fault BoA for ignoring your claim, that's like handing someone a credit card and acting surprised when they use it and wanting the CC company to refund your money.

If a scammer gets your CC number (in meatspace or online) and makes fraudulent purchases you can dispute them and get the charges reversed, so maybe not the best example.

It's the perfect example.

The banking consortium invested in Zelle to put pressure on Visa and Mastercard raising fees; but this is a perfect example of how the banks product isn' as time tested or consumer protecting as credit cards (with US financial regulation)

Re: Bank of America has lost Zelle transfers for many customers

#308

Post by 2OEH8eoCRo0 »

ctoth wrote: post #10

I have long been terrified of something shaped a bit like this. Here in the US we already treat most workers like absolute garbage. If one day the Average Joe wakes up and finds that all his money is merely some electronic scribbles in a database which have mysteriously gone missing, the social unrest is probably something that most people on this site couldn't even conceptualize of. Today it's Zelle, but what happen…

I get your point but I trust 1970s tech a bit more than modern tech.

Re: Bank of America has lost Zelle transfers for many customers

#309

Post by 2OEH8eoCRo0 »

sowbug wrote: post #162
elforce002 wrote: post #49

Interesting. I don't agree with the concept of 'cashless' society. This is no paranoia, conspiracy theory. I don't know if this is the first time this happens but this is one to many times for most people. The healthy thing is to have multiple options ranging from cash, credit/debit cards, up to apps with NFC payments, etc... There has to be a limit on how much tech is too much. This goes for every human facet (medic…

HN likes to trash Bitcoin, but at least you can understand where the pro-Bitcoin folks are coming from. If a cashless society is inevitable, would you prefer that all such transactions be mediated by a small number of large corporations? Or would you prefer the option of at least some of your transactions happening through a peer-to-peer system that no corporation or government controls?

Bitcoin doesn't have an undo button. I know somebody who works cybercrime and they routinely get people their money back after being scammed. If they were scammed into using bitcoin that money is gone.

Re: Bank of America has lost Zelle transfers for many customers

#310

Post by thrwy_918 »

krferriter wrote: post #229
thrwy_918 wrote: post #104

Earlier quoted context omitted.

Zelle is also built around the idea that each identity will be connected to exactly one bank account, which is very irritating.

It was pretty wild when I logged into one of my other bank accounts and it said I could not use Zelle with that account because I already had Zelle linked to a different bank account. So I had to unlink it from the other account first. Isn't it common for people to have more than one bank account, and wasn't this the case when Zelle was developed, relatively recently? Why did this use case not cross their mind when t…

> Why did this use case not cross their mind when they developed it?

I don't know the answer, but seeing as Zelle was developed by a consortium of big banks, it's at least possible they simply don't want to support this use case, because making it harder to have multiple accounts benefits incumbents.

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