Earlier quoted context omitted.
What alternative do you suggest?
Depends hugely on the SAAS and it's current and desired customer base. But some obvious candidates are 1) discontinue free trials. 2) provide enough obvious value to convert the current funnel of free trials into paying customers at a high enough rate that you don't care about the "freeloaders" 3) radically differentiate the support available on free trial accounts. In the long run, and dev effort/time spend integrat…
Mitigation against abusers of a service is a valid strategy.