Earlier quoted context omitted.
The only reason they're defending their shit is prestige at this point. The system was originally procured by city administrators who had way too little understanding and experience dealing with IT projects. The contract was awarded to one of the big consultant behemoths who specialize in winning government contracts and executing them shoddily. Parents hate it, because it is shit. Anyone in the industry with a brain…
Can the crown, or some superior authority, pension off ‘city administrators’ in Sweden as they please?
Sweden has separations of power like every other liberal democracy, but the cake isn't cut the same way as it is in the US. Government offices are much more independent and protected from political interference than in the US, for example.
Basically, elected city officials set the budget and general guidance, and can appoint some administrators, but most people on the administrative side rise up through the ranks based on their merits (or not) like in any other organization.
The current head who is ultimately responsible for how the thing is handled right now started her career as a teacher, became a principal, and then moved into the city's school administration. I'm sure she's great at those parts of her job, but she's obviously not competent enough when it comes to overseeing or procuring IT projects of this magnitude.
So it's not the case that someone incompetent was rewarded with a comfy position, it's that the city's organization as a whole isn't competent to handle projects of this type and size.