Earlier quoted context omitted.
Google recently changed the hours of operation on my business' Google My Business listing to an hour later than I had it set to. I have no idea why; I certainly didn't tell them to. We found out when we got some angry calls from customers who showed up after we were closed. It's hard to explain to someone that we don't own our own listing on Google, and that we're at their mercy to approve the changes we submit and h…
Are you saying you've claimed your listing, meaning Google has set you as the owner, and it was still possible for some rando to make changes?
Google turned me into a serial killer
301–310 of 313 posts
Re: Google turned me into a serial killer
#302Earlier quoted context omitted.
You have to register your business page. It's not automatic. I believe op here meant a Google business listing which was created by the owner explicitly, but not updated.
It's not? Interesting. Literally hundreds of business listings popped up in Google Maps overnight, a few months ago, which appear very much scraped out of some registry - name, category, address, nothing else. Similarly with the """"place names"""" that seem to be based on people's personal remarks, and about as inaccurate.
Once you claim your business location, most submitted changes should come to you for review. (There may be exceptions, I'm not an expert here)
Re: Google turned me into a serial killer
#303Earlier quoted context omitted.
Because this means My Business is not fit for purpose. Google is a web search engine, not a Google proprietary DB search engine.
Google is an advertising company.. not a search engine
Re: Google turned me into a serial killer
#304Earlier quoted context omitted.
In many countries you can't sue for defamation as easily as you appear to be able to the US. In the UK its required that you demonstrate loss or reputational damage, given how obvious it is that this is a mistake and the speed in which it was fixed, I think its highly unlikely to stand up in court. Simply calling someone a name isn't enough. OP appears to be in Switzerland, where I'm not familiar with the laws.
You have it backwards, suing for defamation in the UK is considerably easier than in the US. The 1A in the US makes defamation and label very hard to prove - you must demonstrate that the statement is false, that the defamer knew it was false, and that you suffered damages as a result. All three must be met. In the UK malicious intent is all that is needed - even if the statement is in fact true.
On the question of proving damages, that is the same in England and the US: both make a distinction between libel (or slander) per se and per quod. Libel per se covers statements that require no proof of damage because they are inherently damaging on the face of it. Falsely stating that someone is a serial killer who murdered five women is to say they are guilty of a crime of moral turpitude, one of the criteria recognised as actionable per se in both England and the USA.
In the USA, you have the issue of the application of the New York Times v Sullivan standard which grants First Amendment protection to potentially defamatory statements made about a public figure requiring proof of actual malice. Because of the press freedom protections contained in the First Amendment, statements about a public figure (or a limited purpose public figure) are granted a higher degree of protection. If a person is a public figure, then you would need to show that the person making the defamatory statement knew it was false, but if they are not a public figure, then that requirement does not apply. I think it rather unlikely that the present facts would lead to the Sullivan standard being applied: other than having a small personal website/blog to discuss programming issues, the OP is not a "public figure".
Regarding malicious intent, you don't need to show that in England. It helps if you can: malicious intent undermines a number of defences including honest opinion, and the publication on a matter of public interest defence (s4 Defamation Act 2013, and before that the Reynolds test), but it does not undermine truth as a defence. The burden of proving the truth of a defamatory statement does rest on the defendant in England in a way it may not in other jurisdictions. Malicious intent also goes to remedies. (It also wouldn't apply here: Google's algorithm cocking up is not "malicious intent", it is merely AI—automated incompetence.)
What the post you are replying to was likely referring to is the application of the "serious harm" test under s1 of the Defamation Act 2013, taken along with the requirement that the defamation amounted to "real and substantial tort" under the test established in Jameel v Dow Jones & Co. While I have considerable sympathy for the OP, the serious harm test is hard to find as you'd have to establish how many people actually saw the material and how many people were led to believe he is a serial killer rather than a person who happens to unluckily share the same name as a serial killer.
Re: Google turned me into a serial killer
#305Earlier quoted context omitted.
For anyone who's curious but not enough to actually run the search themselves, the top results (using the string without quotes) all relate to how many raccoons can fit into a human anus. No, I am not joking, and this is the result of 20+ years of web search development and decades of cutting edge AI research, right here. Honestly, it pisses me off how bad Google's search is these days. It has close to zero clue abou…
> Honestly, it pisses me off how bad Google's search is these days. Sorry, that is a bit over the top. What result would you expect for that query? Folks took a silly premise and made a joke about it and google in the absence of anything more relevant shows you their joke. While i was typing this query in I had to ignore the much more usefull suggestions: “How many raccoons in a litter”, “How many raccoons in the wor…
It really isn't.
I've been spending a lot of time doing home improvements and have often been frustrated by how difficult it is to get past marketing and spun content to find the information I need. Similarly I've struggled when researching some of the gnarlier aspects of leadership and the challenges that one has to deal with.
I'm sorry but whilst, yes, Google can perform some superficially impressive parlour tricks, it's simply not that great when you're looking for in-depth information, and it's particularly bad when you're looking for information that's not that far outside the mainstream but just enough so that what you need is buried in the midst of irrelevancies. Also frustrating when it keeps feeding you results that are from the "wrong" perspective (by which I mean not the perspective you're looking for, not that there's anything inherently wrong with the content being served up).
It is not magic at all: magic would yield better and more useful results.
Re: Google turned me into a serial killer
#306Google's Knowledge Graph info boxes are automatically-generated and littered with errors. I've been burned twice on operating hours, once for my local bank and once for a convenience store, driving over each time only to find the place closed. In both cases, the correct hours were posted on the business's website. I've also seen bad KG results for medical conditions, listing the wrong symptoms or describing easily-tr…
The even uglier aspect of this, I think, is that Google is trying to keep you on their site and discourage you from visiting the authoritative site. That is classic middleman (unwanted intermediary) behaviour. Google produces no content but they sure interested in everyone else's.
Unwanted by whom? The reader? If you don't want google as an intermediary you can just... not use them. If you want to search but not have an intermediary, you can just run your own search engine and index. The publisher? Again, if a publisher doesn't want an search engine to be an intermediary then they can always get their site delisted. Turns out that most sites don't do that, or do and then quickly revert back, so clearly they want Google as an intermediary.
Re: Google turned me into a serial killer
#307Re: Google turned me into a serial killer
#308This seems a hardcore case of moral damage worth at least some hundreds thousands dollars in a settlement or even suing some millions dollars out of them, doesn't it? Perhaps you should at least ask a lawyer before just humbly reporting the bug to them and forgetting.
Re: Google turned me into a serial killer
#309Earlier quoted context omitted.
I wonder if Wikipedia would have a cause of action here too; they're similarly shown to be falsely accusing a person via the inclusion of a photo which is not in their article.
Why is the top thread on HN about everybody suing everybody? Geez people, calm down. Nobody was hurt, nobody suffered any loss, we all had a good laugh, and hopefully we all learned a lesson about what technology does, which responsibilities we all have in building better systems, and that humans, when building such systems, make mistakes. Nobody had malicious intent, on the contrary, the intent was to provide people…
It is good for society when Google has to pay for their mistakes, because it encourages them to provide higher quality service and be more responsive. Just letting it go encourages them to keep cutting quality of service, because they can.
Re: Google turned me into a serial killer
#310Earlier quoted context omitted.
Yes, but: the text snippet is clearly labeled "Wikipedia" and is in the same box with the photo. Combined with the Wikipedia article being the first result, this would certainly give the average person casually searching the impression that the data in the box comes from Wikipedia, which tends to be a reasonably accurate, conservative source on living persons. The idea of mashing up the first image search result with…
One might be so inclined to label Google a peddler of fabricated misinformation... I seriously can't believe that the sources of the image and text aren't labeled with their respective sources. Doing so seems basic, obvious and trivial. Not doing so seems to be a blatant attempt to hide expected inaccuracies and make meaningless combinations of information seem more authoritative than it actually is. While I think th…