Earlier quoted context omitted.
They like the quality of their healthcare - the "seeing a doctor and getting healthy" aspect. If the question was "do you like working with your health insurance" the answers would be different. I've never met a single person who feels their health insurance is good or useful. R=close to zero if the hypothesis is the super majority like theirs.
Ask anyone who has Kaiser. It’s one most well liked insurance/healthcare providers in the nation.
On the other hand, ACA put a dent into their ability to do that.
The non-insurance wing of KP is great, aside from some administrative problems - the main one being that they don't allow some specialists to limit how many patients get referred to them, so they can get overloaded. The alternative is presumably not being able to get a specialist at all, but many of the ones I deal with have waitlists 6 weeks long or longer. Specialist turnover is also quite bad, I've had 4 of my specialists quit in the last 5 years.