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Gandi loses data, customers told to use their own backups

status.gandi.net

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Re: Gandi loses data, customers told to use their own backups

#301

Post by K0SM0S »

petee wrote: post #150
danr4 wrote: post #49

Earlier quoted context omitted.

Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.

"Julie Pelloille @juliepelloille Replying to @gandi_net @andreaganduglia and 4 others This post was disrespectful. It's not an excuse, but this is a stressful situation and the thread was getting heated. Either way, I truly regret posting it and it was my decision alone to do so. Please don't take this as representative of the high standard Gandi sets" "That said, for the sake of transparency, we won't be deleting th…

I like that. Honest mistake. Simple, truthful apology. Transparency for the record. Julie's one of the good guys.

Whatever the context / stakes (doesn't change anything in this case), this is how people should behave in life (not just online).

Re: Gandi loses data, customers told to use their own backups

#302

Post by therealdrag0 »

djmobley wrote: post #78
maximente wrote: post #67

Earlier quoted context omitted.

what can you recommend as an alternative?

For domain registrations I use a mix of Namecheap, Cloudflare, GoDaddy and Name.com, and haven’t had issues with any of them. Gandi is the only domain registrar I’ve had an issue with.

GoDaddy at least is very customer support focused AFAIK.

Re: Gandi loses data, customers told to use their own backups

#304

Post by [deleted] »

yingw787 wrote: post #179
danr4 wrote: post #49

Earlier quoted context omitted.

Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.

...not losing data is the ONE thing I expect companies to get right. I could handle downtime, circular customer support, high prices, horrible UX, and all that. But losing or corrupting data? Heck no. A company that loses customer data in production is the exact type I would expect to mock their customers using memes.

[deleted]

Re: Gandi loses data, customers told to use their own backups

#305

Post by notyourday »

jdmguit wrote: post #163
oefrha wrote: post #83

Earlier quoted context omitted.

Not always an option. For instance, I use Linode’s backup service and it can only back up to the same data center (although it is said to live on a separate system).

Coming from a Linode employee, I can confirm this is true. Linode's backups live in the same data center as the server, but the systems are separated so that they don't directly affect one another.

Same data center is a single failure zone if simply because of:

1. Power delivery systems that bring power to the buildings - see issues at 111 8th Ave failures during Sandy.

2. Power systems inside the data center. Blast radius there is rather nasty. See the infamous Internap blow up around 2015(?).

3. Fire suppression/firefighting protocols.

Re: Gandi loses data, customers told to use their own backups

#306

Post by Hoasi »

maximente wrote: post #67
djmobley wrote: post #6

Gandi have something of a cult following, but in my only experience with them they literally lost my domain name during an inbound transfer. Their response was awful and rude and completely unprofessional. I never got my domain back. Based on that experience, this incident doesn’t surprise me at all.

what can you recommend as an alternative?

easyDNS for domains

Keeping registrar and hosting separated seems like a good idea.

Re: Gandi loses data, customers told to use their own backups

#307

Post by Hoasi »

djmobley wrote: post #78
maximente wrote: post #67

Earlier quoted context omitted.

what can you recommend as an alternative?

For domain registrations I use a mix of Namecheap, Cloudflare, GoDaddy and Name.com, and haven’t had issues with any of them. Gandi is the only domain registrar I’ve had an issue with.

> Namecheap, Cloudflare, GoDaddy and Name.com

Avoid GoDaddy at all costs!

Re: Gandi loses data, customers told to use their own backups

#308

Post by supernova87a »

zulgan wrote: post #219

I had a co-worker who was super chill during outages; especially at night, we were 10-15 people on the call fixing issues related to his work almost monthly. those outages costed millions of euros, and he never picked up his phone at night, once I asked him why he never picks up, he told me: "I used to be a general surgeon, when someone calls me people die. Relax, nobody is dying during our outages." now I think I am…

Given that the statistical economic value of human life is around $7m, maybe he should start picking up his phone.

Re: Gandi loses data, customers told to use their own backups

#309

Post by masukomi »

capableweb wrote: post #237
brianwawok wrote: post #214

Earlier quoted context omitted.

I suspect a human gets a dump of them and decides which to pay the $10 for. For example, asdasdahbdajsdbajdbhsbdahsdd.com... not worth the $10 ireallylikechicken.com... maybe worth the $10? (ireallylikechicken.com is available, go squat it and get rich)

Someone did buy it it! > Creation Date: 2020-01-09T19:37:01Z Registered with Gandi, ironically enough... And the domain is meta! Response from HTTP GET > Location: https://news.ycombinator.com/item?id=22001822

er.... was it you?

Re: Gandi loses data, customers told to use their own backups

#310

Post by jiggawatts »

Just to play devil's advocate: This is in no way different to how Azure, AWS, and GCP operate. They don't have backups either. They too rely on n-way replication, a bit like a distributed RAID.

All cloud providers make it absolutely clear, in black & white, that protection of your data is your responsibility, not theirs.

What I find hilarious is that most cloud providers only provide built-in backup functionality for a tiny subset of their services.

Ask Microsoft if you they have a "backup" button for Azure DNS Zones. Or Azure load balancers. Or anything else that isn't a VM disk, App Service, SQL Database, or a Secrets Vault.

I mean, look at this insanity: https://docs.microsoft.com/en-us/azure/backup/backup-azure-f...

"Backup for Azure file shares is in Preview."

After 10 years of operation, this trillion-dollar company has only a use-at-your-own-risk beta for data protection!

Don't be too hasty to point fingers at Ghandi and laugh about how they're unprofessional. Whatever you're using is essentially the same.

Ask yourself this: Could your organisation recover if some malicious admin simply deleted all Azure Resource Manager resources in one go using PowerShell?

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