Earlier quoted context omitted.
I can't stand the review inflation. You're totally disincentivized from leaving an honest review because of the counter review or because you somehow feel like the dick, and I'm sure AirBnB loves it. A place that turns out to be right on the noisy highway won't have a single review that points this out. Only "great for early risers!"
I tried leaving a negative review once. It was a disaster. I stopped using Airbnb. I started using HotelTonight. Soon it looks like I might have to consider something else.
The customer service agent refused to remove the review.