If overbooking ever happens, here is what they should do: Ask a representative of each atomic passenger group to write down a number of dollars on a napkin, and the number of tickets they represent. An individual flying alone might write down $1000-1. A mother of 2 kids might write down $2500-3. Collect the bids, and sort them. Then if you need to swap 4 seats, select the four lowest bids, and give them cash. Overboo…
This system they have in place is the reason you can find flights for extremely low fares that were once unheard of. Obviously this could have been handled better, but I think people should bear in mind that these inconveniences are the very reason they're saving so much money. This is a rough instance of it, but if you buy a first class ticket you can bet this won't be happening to you. All that said, everyone has t…
1. A man not clearly identified as a man of authority was empowered to physically remove a passenger from an airplane. I've seen 3 videos so far and while it's not obvious that the passenger questioned his authority, he should have. Given how things unfolded, I wouldn't be surprised to hear next that the man who removed the passenger was actually a nearby manager who was not trained or experienced in removing passengers from airplanes.
2. I think people are actually repulsed by the revocation of permission to fly. Compliance of a passenger denied boarding simply implies that the passenger continues to be in his present location. Here compliance required the passenger to perform work on behalf of the airline. While it's a pretty minor amount of work, I think people are more accustomed to restrictions of their actions. They are understandably more sensitive to giving control to others over what actions they must perform, particularly since it was unexpected in this scenario and the man in question had no frame of reference for determining if his actions were reasonable or not.
3. The execution by the "office" in question was abysmal at best. He showed no patience or sensitivity and the doctor showed no sign of aggression. The force used to remove the man was unquestionably extreme. Someone like that probably would have responded very well to a uniformed police officer. The other two men had uniforms but they didn't look that official and they weren't the ones removing the man. Simply bringing out your handcuffs is likely enough to get compliance. The "officer" should be fired here for performing poorly.