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Dark Patterns – User Interfaces Designed to Trick People [video]

darkpatterns.org

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Re: Dark Patterns – User Interfaces Designed to Trick People [video]

#301
post #210
post #27

One pattern that I consider "dark", but don't see in this list, is using loaded options on a dialog box. One that I often see in apps is like: Rate our app! Those really get under my skin because the developer is clearly trying to play a psychological trick on me, but it's so brazen and obvious that it just pisses me off. And bigger companies do it too (e.g. Google).

Why is that a "dark pattern"? What trick is it trying to pull on you?

It presents the user a false dichotomy.

Re: Dark Patterns – User Interfaces Designed to Trick People [video]

#302

Earlier quoted context omitted.

Even worse; let's break backwards compatibility with your paid software so that you have to purchase an upgrade license... If you've had a Mac long enough and you run paid software you know what I'm talking about. :(

Considering the wide availability of beta OS updates, I'd say that's on the developers of said software. Sure, as someone who works in audio and has to deal with a range of software instruments/effects and audio interface drivers, I know exactly what you're talking about and I have little understanding for developers expensive software/hardware that don't test and fix their products before OS releases.

I certainly disagree on this point. Take the case of a small software company that ends up not being all that successful. I purchase a license for said software; it is useful for me, but the company goes out of business since they are unprofitable.

Now Apple breaks backwards compatibility with this software when I upgrade.

Even in the case of the software maker still being in business, should they have to provide me free upgrades for life? If they do that then they have diminishing profits with every upgrade. On the flip side, should I have to pay for a new license when I don't need the new features and am perfectly happy staying on the existing version if it only would continue to work?

To give two quick examples of this I used to run Parallels on my Mac so I could run a couple of Windows apps that I absolutely had to have and it would have been very inconvenient to use a boot camp setup and reboot every time I needed access. Then when the Mac version changed Parallels quit working; my only option was to buy a new license for Parallels. To make matters worse; you never really know what software will break when there is an upgrade, but if you don't upgrade then you end up in the boat that some other piece of software you are running does get updated, but you can't use that software without getting the latest version of Mac.

When I compare this to Windows; I'm still running today on Windows 10 software that I purchased for Windows 95. For all of the many things I dislike about Windows; the one thing I applaud them for is their level of backwards compatibility.

Re: Dark Patterns – User Interfaces Designed to Trick People [video]

#303
post #299
post #296

Earlier quoted context omitted.

Well considering that Skype is mainly a way to, you know, contact people it doesn't seem actually insane to consider it.

Skype should be a little more private than your cell phone number is. If I add someone's phone number to my contacts list, that DOES NOT mean I want them automatically added as my Skype contact.

Of course. But for them to ask doesn't seem like a dark pattern, since the main use case for the app is contacting people you know and it's reasonable to think most users don't want to micromanage different contact lists as you describe. The dark pattern stuff is more like when your app for rating ice cream flavors is asking for your entire address book.

Re: Dark Patterns – User Interfaces Designed to Trick People [video]

#304

Earlier quoted context omitted.

This. I hate this more than I can express in a public forum. Google is notorious for it, especially when they try to get you to use the YouTube app rather than the web interface. It's not "maybe later" I want—it's "never ask me again".

There's another one by Google maps where you can't choose to avoid tolls very easily. You also can't tell it to remember that you never want to use toll roads, so it is very easy for you to suddenly find yourself on a toll road.

Oh, God, don't get me started on that one. Northeastern Illinois is toll road central, and I-355 is the most expensive toll road in Illinois (save for the Chicago Skyway). Then there's that short stretch of I-80 that runs concurrently with (toll) I-294, with no reasonable alternate routes. That one isn't ridiculously expensive, but it's still annoying.

The tollways here are especially heinous when you don't use them often enough to justify the hassle of getting an I-Pass, since the cash toll is twice the I-Pass toll.

Re: Dark Patterns – User Interfaces Designed to Trick People [video]

#305
post #34

Earlier quoted context omitted.

Other big players like Microsoft are doing it too. And that dialog can be worse: Do you like our app? It's also freaking annoying because it interrupts your workflow, the thing for which you ended up installing that stupid app in the first place. It's basically disrespectful of their users' time and needs.

I feel you... I do it in my app and I hate doing it, but it's a necessary evil. Way too many people see the comments/ratings as either a support board or a way of punishing bad apps but very rarely they give a good or even just decent review, without being asked.

You may want to reconsider. I've had much better success with providing "Rate Now", "Rate Later", and "Leave Me Alone!" options. Even great apps are prone to bad reviews if the user is being prompted for the 5th time.

Like many users, I as well have fallen victim for having a temporary fit of rage and leaving a 1 star review with a 1 liner of nonconstructive feedback for an otherwise useful app.

As if to say "Fine, you want it? Here's your god damn review!"

Re: Dark Patterns – User Interfaces Designed to Trick People [video]

#306
post #296

Earlier quoted context omitted.

Just reinstalled Skype and can see that they're trying to get access to my contacts also. They tell you to set up access so you can use the app. First up is microphone, and you click allow. Second is camera, and you click allow. Third is contacts, and you click—wait a minute, why do you need this? Disallow. Don't know what they would do if they got my contacts (hopefully not spam them like LinkedIn), and don't intend…

Well considering that Skype is mainly a way to, you know, contact people it doesn't seem actually insane to consider it.

Like many people, Skype is a fallback communication channel for me. I don't care if my brother or best friend is on Skype because I call them on the phone to talk, text message if I want to chat, or Facetime if I want to video chat.

I'd say Skype is a way to communicate with people, not a way to contact people. And for me, it's a method of last resort for people I can't call/text/Facetime/Hangout. I understand some people might say yes, but it's still somewhat deceptive to put this in the same category as "enable mic" and "enable camera", which Skype cannot operate without.

Re: Dark Patterns – User Interfaces Designed to Trick People [video]

#307

Does it count if there's no user interface? Amazon has my email address, I've been a customer since the late-nineties. They keep inventing new email lists and signing me up for them. Each time I get a new "newsletter" it says something like, "You got this message because you're subscribed to the 'Tablet News' newsletter." I click the unsubscribe link to remove myself from it. Along with the unsubscribe link there's a…

> Also stop letting marketplace sellers email me begging for feedback after every marketplace item I accidentally order. I try my best to not order marketplace seller items anymore but when I accidentally do (or buy a gift for someone that is only offered this way) I always end up getting emails from these guys. Are you sharing my email address with them? Does unsubscribing or responding to them share my email address with them? I have no idea. There is never anything useful and it's impossible to unsubscribe from all past and future marketplace emails which is really annoying. Come on, amazon, I really want to love you and continue shopping there but it's getting to the point that I'd rather go to wal-mart! (ok not really)

I've begun adding 1-star reviews when I get requests begging for feedback. Seems like the only thing I can do to discourage the behavior

Re: Dark Patterns – User Interfaces Designed to Trick People [video]

#308

Would gofundme's entire brand and business model be considered a dark pattern? They go out of their way to make it feel like a nonprofit, promote campaigns for issues that already have actual nonprofit status/direct donation pages, and do their best to hide their fees (which, last I checked, were actually higher for legitimate nonprofits than for regular campaigns).

All of the fundraising platforms do this. They charge a fee and some go as far as "recommending" a donation amount to the platform.

I'd like to see them make their platform fees clear at check out instead of hiding them in a FAQ or About Us page.

Re: Dark Patterns – User Interfaces Designed to Trick People [video]

#309
post #303
post #299

Earlier quoted context omitted.

Skype should be a little more private than your cell phone number is. If I add someone's phone number to my contacts list, that DOES NOT mean I want them automatically added as my Skype contact.

Of course. But for them to ask doesn't seem like a dark pattern, since the main use case for the app is contacting people you know and it's reasonable to think most users don't want to micromanage different contact lists as you describe. The dark pattern stuff is more like when your app for rating ice cream flavors is asking for your entire address book.

I don't recall skype ever asking me for my permission to do this. I updated the app and then suddenly all my phone contacts were skype contacts and I had to go through and change the settings to never do that again and I had to manually delete each contact it had created.

To me this would be akin to facebook automatically adding the local chinese restaurant as my friend simply because I had their number saved in my phone.

Re: Dark Patterns – User Interfaces Designed to Trick People [video]

#310
post #2

While I'm familiar with the site already, I'd love to have an RSS feed of newly added submissions. Unfortunately, when I click on Recently Added I get a list with pattern definition links that all 404, and no link to the actual submission.

That and a api where you could `GET darkpatterns.org/patterns/www.linkedin.com` and get a list. Would be great for building a nice browser plugin with.

That would be amazing. An educational plugin that could pop up notifications at relevant times to inform and warn users of known dark patterns would be very powerful.
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