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Google hacked account

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31–40 of 169 posts

Re: Google hacked account

#31

Hm, I'd try timing the request so that it's the middle of the night wherever the thief lives. Try once assuming that he lives in America, once assuming Eastern Europe.

This may not be the quickest result, but the basic idea of just trying & trying & trying... until you eventually beat the hacker sounds almost like a game.

Re: Google hacked account

#32

Unfortunately (because their services are quite good) google has no support staff. This is well known, and you should take it into account when using the services they offer. It is not difficult to do without them. Asking for help on HN or Reddit works sometimes, but if your business (or personal life for that matter) relies on their services you should really work towards being able to do without them.

simply untrue that google has zero support staff. a better statement would be they have an automated support process for free gmail accounts. they have support staff for many of their products, including the paid version of gmail.

Re: Google hacked account

#33

Unfortunately (because their services are quite good) google has no support staff. This is well known, and you should take it into account when using the services they offer. It is not difficult to do without them. Asking for help on HN or Reddit works sometimes, but if your business (or personal life for that matter) relies on their services you should really work towards being able to do without them.

Genuinely asking: is there a paid email provider roughly on par with Google's offerings in terms of usability and uptime? I'd consider switching.

Re: Google hacked account

#34
> So far not a problem, but the email you get back after sending the password reset request contains a link to a page that allows you to cancel the request (not sure the genius who had this idea)

Did you set the recovery email the same as the main email? Cause I only get password reset to the recovery email.

If you used the same address for recovery email, then it defeats the whole purpose

Re: Google hacked account

#35

The issue is that you're not Google's client. Maybe buy something from them (a large amount of ads), then try to get support?

This worked for me. My account was suspended in error years ago (Suspect logins or something), and the only way I got it back was by calling up an adwords representative and telling them I couldn't login to adwords and spend money until they unsuspend my email account.

Re: Google hacked account

#36
post #33

Unfortunately (because their services are quite good) google has no support staff. This is well known, and you should take it into account when using the services they offer. It is not difficult to do without them. Asking for help on HN or Reddit works sometimes, but if your business (or personal life for that matter) relies on their services you should really work towards being able to do without them.

Genuinely asking: is there a paid email provider roughly on par with Google's offerings in terms of usability and uptime? I'd consider switching.

Microsoft actually do a good job and you can always call someone who can actually do something. Never thought I'd say that.

However, I'm using an IMAP box on Gandi.net and a domain purchased elsewhere and that is it. I refuse to use any services tied to a single company any more.

This change has given me a lot of headspace for other things.

Re: Google hacked account

#37
post #33

Unfortunately (because their services are quite good) google has no support staff. This is well known, and you should take it into account when using the services they offer. It is not difficult to do without them. Asking for help on HN or Reddit works sometimes, but if your business (or personal life for that matter) relies on their services you should really work towards being able to do without them.

Genuinely asking: is there a paid email provider roughly on par with Google's offerings in terms of usability and uptime? I'd consider switching.

Google Apps does have support staff. You can ring them. There is rarely any holding/queue time.

Re: Google hacked account

#38
Adding to discussion: once I tried changing a corworker's gmail password just for fun (he was right beside me and doubted that I could) by just providing few ordinary information I knew about him (e-mail lists we were both subscribed to, e-mail from our boss, other coworkers, etc). Well, I was able to change his password to a completely new one. Very concerning, not sure if it still remains that easy.

Re: Google hacked account

#39

Earlier quoted context omitted.

Remember: We're not Google's clients, we're Google's products

Please stop repeating this intellectually lazy and false meme. Or go to reddit; platitudes that don't require critical thinking tend to do better there.

Your best bet at stopping a false meme is to replace it with a better one. What do you recommend?

Re: Google hacked account

#40
post #33

Unfortunately (because their services are quite good) google has no support staff. This is well known, and you should take it into account when using the services they offer. It is not difficult to do without them. Asking for help on HN or Reddit works sometimes, but if your business (or personal life for that matter) relies on their services you should really work towards being able to do without them.

Genuinely asking: is there a paid email provider roughly on par with Google's offerings in terms of usability and uptime? I'd consider switching.

I know HN frowns on "me too" responses but I am in the same boat. I'm heavily dependent on GMail right now and each time I see a story about someone having troubles on Google's non-charging (I hesitate to say "free") services I make a mental note to find a paid alternative, but never follow up.
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