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Why, after a year with Adobe EchoSign, I’m taking my business elsewhere

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Re: Why, after a year with Adobe EchoSign, I’m taking my business elsewhere

#31

Post by juliac »

burnout1540 wrote: post #17

Co-founder and CTO of HelloSign here. Sorry to hear that OP's bug reports weren't taken seriously. Good tech support is a must for mission critical APIs. At HelloSign we take great pride in our API and our tech support. Rather than outsource support or rely on less technical people, we have our developers directly support the API they built. So when you give our API a try, I encourage you to check in with one of our…

+1, we use Hellosign's API and love working with the Hellosign team. It was incredibly easy to integrate their API into our workflow. We actually have a case study with them here: http://blog.hellosign.com/esignature-api-powers-bintis-rapid...

One of the best parts of working with Hellosign is their amazing tech support team. They are incredibly responsive (and nice!), and have helped us troubleshoot issues on many occasions. We are on a first name basis with these guys, and would recommend working with them!

Re: Why, after a year with Adobe EchoSign, I’m taking my business elsewhere

#32

Post by Tortoise »

cdolan92 wrote: post #21
burnout1540 wrote: post #17

Co-founder and CTO of HelloSign here. Sorry to hear that OP's bug reports weren't taken seriously. Good tech support is a must for mission critical APIs. At HelloSign we take great pride in our API and our tech support. Rather than outsource support or rely on less technical people, we have our developers directly support the API they built. So when you give our API a try, I encourage you to check in with one of our…

Personal note - HelloSign and HelloFax are sweet . We use HelloFax alot more than Hello Sign, but both made my startup's daily operations a lot easier. Highly recommended, and we've been with them for 2+ years! Disclaimer - Never used the API, just like the service and its Box integration

Are there any decent online fax services for less than $10/month. I send so few faxes that pricing doesn't make sense.

Re: Why, after a year with Adobe EchoSign, I’m taking my business elsewhere

#33

Post by URSpider94 »

Tortoise wrote: post #32
cdolan92 wrote: post #21

Earlier quoted context omitted.

Personal note - HelloSign and HelloFax are sweet . We use HelloFax alot more than Hello Sign, but both made my startup's daily operations a lot easier. Highly recommended, and we've been with them for 2+ years! Disclaimer - Never used the API, just like the service and its Box integration

Are there any decent online fax services for less than $10/month. I send so few faxes that pricing doesn't make sense.

HelloFax has a no-subscription tier that lets you send individual faxes at $0.99 each. If you're like me and send only a few a year, this is a great option.

I've been using HelloFax since shortly after they launched, and it just works (TM). Highly recommended.

Re: Why, after a year with Adobe EchoSign, I’m taking my business elsewhere

#34

Post by URSpider94 »

mak4athp wrote: post #15
chx wrote: post #5

Earlier quoted context omitted.

> Was the user mistaken? 99999 out of 100000 yes. Sorry but most bug reports, even from QA departments are noise at best, nuisance at worst. And as I posted here before: I am close 40, have 15 years experience as a professional in this industry, I have seen it all and yes it gets harder for you to break through to me because I will presume you have no clue what you are doing because so many before you didn't. Sorry i…

Deciphering bad bug reports is absolutely a waste of your time as a developer, but that doesn't imply that the user is mistaken. In nearly all cases, the user is correct in sensing a bug but incorrect or inarticulate in their description of it. It's almost always a good idea to understand what's behind the report. It's just that somebody in a different role should be doing most of that work.

That's what CS engineers and test engineers are for!

Re: Why, after a year with Adobe EchoSign, I’m taking my business elsewhere

#35

Post by jbrantly »

You should try AssureSign [1]. I know they have "programmers somewhere inside, who care about the product enough to read and respond to bug reports" because I'm one of them :) Support tickets go to everyone so the person most qualified to answer can do so directly without navigating support tiers first. This can sometimes be a drag on my personal productivity but I know customers (especially technically minded API integrators) appreciate it.

1. https://www.assuresign.com/

Re: Why, after a year with Adobe EchoSign, I’m taking my business elsewhere

#36

Post by MitchellKnight »

manigandham wrote: post #16
ninjastar99 wrote: post #7

Not recommended. Adobe Echosign allows NO WAY (at least no easy way) for regular users to export signed documents in a single batch. I've been a paying customer for 6 years. When I asked their tech support where this (surely obvious) feature was, they said that I must have an Enterprise account to export a batch of my own documents. For an account like mine with hundreds of signed documents in it, that would take hou…

What is your complaint about? They have a feature available but costs money which you just don't want to pay? Counting on them to just "be nice" and do it for you anyway isn't really a valid option, nor something to base your objection on. If you don't like the service and aren't happy with the price then move on to someone else.

Getting your data out of a system isn't a "feature", it's one of the basic functions of a computer.

Re: Why, after a year with Adobe EchoSign, I’m taking my business elsewhere

#37

Post by vacri »

MitchellKnight wrote: post #36
manigandham wrote: post #16

Earlier quoted context omitted.

What is your complaint about? They have a feature available but costs money which you just don't want to pay? Counting on them to just "be nice" and do it for you anyway isn't really a valid option, nor something to base your objection on. If you don't like the service and aren't happy with the price then move on to someone else.

Getting your data out of a system isn't a "feature", it's one of the basic functions of a computer.

The GP could get the data out of the system, but wanted an additional convenience factor. And the system is a 'service', not a 'computer'.

Re: Why, after a year with Adobe EchoSign, I’m taking my business elsewhere

#38

Post by arram »

mmmmax wrote: post #27
vivekajayshah wrote: post #26

Earlier quoted context omitted.

We have used Hellosign for years, and they are modern, awesome, and always responsive. We did a case study here - if that helps: http://blog.hellosign.com/simplyinsured-leverages-esignature...

Same here -- never had a problem with the product or customer service

Another proud user of HelloSign. Their product is one of the most useful services I pay for and their support is incredibly responsive.

Re: Why, after a year with Adobe EchoSign, I’m taking my business elsewhere

#39

Post by eropple »

function_seven wrote: post #30
mreiland wrote: post #20

Earlier quoted context omitted.

I was saying you're an asshole for conflating the two. Did I misspeak?

[chx] > Sorry but most bug reports, even from QA departments are noise at best, nuisance at worst. [eropple] > Your experience certainly doesn't match my experience; I've worked with brilliant QA people who were able to diagnose problems both when deviating from spec and when performance is a feature that isn't being properly met. chx conflated the two, not eropple.

Hey, thanks for this. When I got that really weirdly hostile reply I was really confused as to whether I'd missed something somewhere, but this (and reading mreiland's posting history a bit) helped clarify.

Re: Why, after a year with Adobe EchoSign, I’m taking my business elsewhere

#40

Post by manigandham »

MitchellKnight wrote: post #36
manigandham wrote: post #16

Earlier quoted context omitted.

What is your complaint about? They have a feature available but costs money which you just don't want to pay? Counting on them to just "be nice" and do it for you anyway isn't really a valid option, nor something to base your objection on. If you don't like the service and aren't happy with the price then move on to someone else.

Getting your data out of a system isn't a "feature", it's one of the basic functions of a computer.

It's not a "computer" - it's a document signing/management service, and you could get your data out just fine. The person wants more functionality, which is actually available as a feature, but it costs money. So, pay the money and you get access to the feature.

Or stop using the service.

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