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MacBook Pro Repair Extension Program for Video Issues

apple.com

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Re: MacBook Pro Repair Extension Program for Video Issues

#31

Post by nandhp »

arthurfm wrote: post #29

Where do you stand if you have an Early 2011 15" MacBook Pro that has a faulty GPU but is long out of warranty? Even with this extension program, you aren't any better off since you would still have to pay for the repair according to Apple's website? I guess this is where your statutory rights come into play if you live in the UK (like I am) since these entitle you to the free repair or replacement of the defective g…

The second paragraph says "Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge."

Re: MacBook Pro Repair Extension Program for Video Issues

#32

Post by ryan_j_naughton »

Late 2011 Macbook Pro here, and I had to get my logic board replaced twice. Thankfully, it was still under Apple Care, but had it not been I definitely would not have paid for the repair TWICE and would have ended up selling the bricked laptop like others did.

Given that virtually everyone would have taken their MBP to an Apple Store (even those who decided to not get the repairs), Apple has a list of most people who experienced this issue.

If they want to maintain their reputation for quality, it would be wise to find a way to reimburse people who they can confirm (with said previous apple store appointments for this issue). They don't need to reimburse everyone, but they could definitely find a way to rebuild some trust here.

Re: MacBook Pro Repair Extension Program for Video Issues

#33

Post by G650 »

ryan_j_naughton wrote: post #32

Late 2011 Macbook Pro here, and I had to get my logic board replaced twice. Thankfully, it was still under Apple Care, but had it not been I definitely would not have paid for the repair TWICE and would have ended up selling the bricked laptop like others did. Given that virtually everyone would have taken their MBP to an Apple Store (even those who decided to not get the repairs), Apple has a list of most people who…

They will be reimbursing those people. If you read the additional information at the bottom of the site:

"Additional Information Apple is contacting customers who paid for a repair either though Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted, but paid for a repair that you think was due to this issue, please contact Apple."

Re: MacBook Pro Repair Extension Program for Video Issues

#34

Post by jogloran »

I have an early 2011 and have had this problem twice. The latest time I was working in SF and didn't think they would replace the logic board again for free, it being three years out of warranty. They did, which suggests to me that internally Apple has been aware of this problem for quite some time. This program gives me relief because I can see the problem happening again.

If I remember correctly the store said it was due to loose connections between the logic board and the discrete graphics. It originally manifested as lockups as soon as the discrete GPU kicked in. For anyone else seeing this problem, I was able to manage that using a tool called gfxCardStatus which disables the discrete GPU.

I'm pleased that Apple is doing the right thing by their customers and offering to reimburse historical repairs.

Re: MacBook Pro Repair Extension Program for Video Issues

#36

Post by gurkendoktor »

lucaspiller wrote: post #22

Has anyone else had issues with Macbook Air having marks on the screen which won't come off? These look like tiny scratches, but are in a line and roughly where the screen touches the top of the trackpad when closed. I've had it with both the 11" and 13" models of the current design. Apple replaced the screen on both, but the same happened and then my warranty expired.

The Air does not have a glass cover on the screen, so yes, I have the same issue and I think it's normal. I've had the some marks on my glassless iBook G4. Still better than the glossy screen on the non-Retina MBP :)

Re: MacBook Pro Repair Extension Program for Video Issues

#37

Post by X-Istence »

jogloran wrote: post #34

I have an early 2011 and have had this problem twice. The latest time I was working in SF and didn't think they would replace the logic board again for free, it being three years out of warranty. They did, which suggests to me that internally Apple has been aware of this problem for quite some time. This program gives me relief because I can see the problem happening again. If I remember correctly the store said it w…

I had a 2007 MacBook Pro, it had the original round of Nvidia issues. I got one from a friend in 2013. Originally I was going to use it as a parts machine because I wanted the CD drive, but instead I realised it may have the Nvidia issues. I brought it into Apple and it popped for the issue, so they sent it off, I got it back and it was fully functional again. No charge.

To this day it still works without issues :-)

Re: MacBook Pro Repair Extension Program for Video Issues

#39

Post by josu »

ryan_j_naughton wrote: post #32

Late 2011 Macbook Pro here, and I had to get my logic board replaced twice. Thankfully, it was still under Apple Care, but had it not been I definitely would not have paid for the repair TWICE and would have ended up selling the bricked laptop like others did. Given that virtually everyone would have taken their MBP to an Apple Store (even those who decided to not get the repairs), Apple has a list of most people who…

I don't really think this damaged their reputation, even in the slightest way. I had never heard of the problem, and it seems that even the people that suffered it went ahead and bought another mac: https://news.ycombinator.com/item?id=9079010

Re: MacBook Pro Repair Extension Program for Video Issues

#40

Post by dmishe »

blinkingled wrote: post #19

I have given up on buying laptops with dGPUs - Post Sandy Bridge Intel's GPU is more than what a non-gaming machine needs and I certainly don't need the battery loss and added heat. (These dGPU related repair issues seems like the are an Apple only thing though - my work laptop has a Nvidia GPU and it is running most of the times due to sleep/wake issues - no other problems in the past 4 years. Haven't heard of any o…

I believe the root of the problem, lead-free soldering joints, was common to all portables of that time
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