Tom and Ray showed the value of personality and wisdom when it comes to mass media programming, especially in an age when so much information is available online. Yes, many of the problems experienced by the callers could have been diagnosed via Google or prowling car forums. But Car Talk was so much more dynamic and effective, as these two knew what questions to ask about the problem, which (often) led to a correct diagnosis.
The calls I particularly enjoyed:
* People calling in from Afghanistan, Alaska or other remote places with edge cases
* People calling in to question their husband's, father-in-law's or neighbor's advice about cars.
* The bizarre cases -- someone who had a plastic bag wrapped around the axle that wouldn't come off, the person with spiders reproducing in the A/C, and the guy whose cassette player not only had an REM tape stuck in it, but the damn thing was stuck on loop and wouldn't turn off while driving.
We'll miss you, Tom.