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iMessage purgatory

adampash.com

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Re: iMessage purgatory

#31

Post by toddn »

bradfa wrote: post #11
uptown wrote: post #3

This site has a solution: 1. Reset your Apple ID password and do not log back in on your device(s) 2. Send a text to 48369 with the word STOP It won’t happen immediately but over a 12-hour period, you should start receiving texts on your Android device that are sent from iPhone users. http://www.techrepublic.com/article/how-to-keep-receiving-sm...

Official Apple knowledge base info: http://support.apple.com/kb/TS5185

Which conflicts with http://support.apple.com/kb/HT5538 (under Unlink a phone number).

Re: iMessage purgatory

#32

Post by edgesrazor »

I ran into this issue 2 years ago when I dropped iPhone for Android - I seriously can't believe it's still a problem. Even following Apple's official KB article, it will still take a few days for all of your messages to start going through again.

Re: iMessage purgatory

#33

Post by MBCook »

gdeglin wrote: post #26

Mashable wrote about this problem months ago: http://mashable.com/2013/09/16/imessage-problem/ A lot of my friends have complained about this problem as well. I'm surprised Apple hasn't moved faster to come up with a solution. Seems like a lawsuit waiting to happen.

They're not Apple customers anymore. It's not a problem (in that it's not effecting their customers, it IS their fault).

The best way to get this fixed would probably be for iPhone users who lose the ability to message their friend to complain to Apple, not the former customer.

Sad though. Apple is so good at customer service in many contexts. But sometimes they seem to decide on one of these seemingly purposeful blindspots and treat people terribly.

Re: iMessage purgatory

#34

Post by benjarrell »

bradfa wrote: post #11
uptown wrote: post #3

This site has a solution: 1. Reset your Apple ID password and do not log back in on your device(s) 2. Send a text to 48369 with the word STOP It won’t happen immediately but over a 12-hour period, you should start receiving texts on your Android device that are sent from iPhone users. http://www.techrepublic.com/article/how-to-keep-receiving-sm...

Official Apple knowledge base info: http://support.apple.com/kb/TS5185

What that doesn't say is that when you call, they will tell you that a support incident will cost $30.

Re: iMessage purgatory

#35

Post by enscr »

Whenever I look at the iMessage icon on my iPhone/iPad, I feel it had so much potential when it came out but Apple just squandered it like a brat. If only they had opened the gates on interoperability ..sigh !

Sometime back they were arrogant and brilliant, not just the former.

Re: iMessage purgatory

#36

Post by hert »

Even more of a disaster with iMessage group threads. I had a thread w/ two friends, and when I switched to my Moto X, I didn't realize that I was no longer receiving messages on the thread from ONE of them.

Turns out, one of their iPhones recognized that it should start texting me, while the other's iPhone kept iMessaging me w/out delivering failure reports. So frustrating that I forced them to get WhatsApp!

Re: iMessage purgatory

#37

Post by wlesieutre »

jorts wrote: post #24
oalders wrote: post #18

Earlier quoted context omitted.

My sister has an iPhone, but no data plan. So, if she's out and I want to text her from my iPhone, she needs to make sure she doesn't have iMessages running on her computer at home. If it's on, I text her a bunch of times and I just get the blue bubbles. Then I get a bunch of SMS messages from her saying "where are you? why aren't you texting me back" and hilarity ensues. I guess I could just call her.

My friend moved from an iPhone to an Android a while back and I couldn't message him anymore. I had to change the setting for his contact so that it would revert to standard SMS when imessage failed which seems to have worked fine, it's just a silly solution.

And it only solves it for you. The rest of his friends are probably still tossing imessages into a hole if they haven't caught on.

Re: iMessage purgatory

#38

Post by unfunco »

MBCook wrote: post #33
gdeglin wrote: post #26

Mashable wrote about this problem months ago: http://mashable.com/2013/09/16/imessage-problem/ A lot of my friends have complained about this problem as well. I'm surprised Apple hasn't moved faster to come up with a solution. Seems like a lawsuit waiting to happen.

They're not Apple customers anymore. It's not a problem (in that it's not effecting their customers, it IS their fault). The best way to get this fixed would probably be for iPhone users who lose the ability to message their friend to complain to Apple, not the former customer. Sad though. Apple is so good at customer service in many contexts. But sometimes they seem to decide on one of these seemingly purposeful bli…

The people with iPhones are still Apple's customers, and it's their messages that are disappearing. That's a perfectly good case for a CAL.

Suppose that someone tried texting someone for medical assistance (silly, I know...), and that message was not delivered because the recipient changed their phone but kept their number, is that the fault of the person that changed their phone or is it the fault of Apple for not being able to realise that people might someday want to change devices?

Re: iMessage purgatory

#39

Post by ironghost »

Easy (yet long) fix:

on iPhone - Disable iMessage from the settings menu. - Go back to messages and send a standard text message to the phone number. - Enable iMessage from the settings menu.

Done.

Re: iMessage purgatory

#40

Post by LeoPanthera »

JimmaDaRustla wrote: post #6

Sounds like it would be easier to find new friends. Seriously though, iMessage should have some sort of interoperability on other devices, even if its just a web interface you can log into to make configuration changes, including the deletion/deactivation of an account associated with a mobile phone number. Edit: Or even monitoring iPhones associated with a number and disabling iMessage if said phone is no longer onl…

It does. Log into your Apple ID at https://appleid.apple.com and un-associate your phone number.

Though this only works if you attached your iPhone to your Apple ID in the first place. The phone bugs you about it repeatedly but many people do not do so.

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