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Facebook's Realtime Updates API has been down for 12 days

developers.facebook.com

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Re: Facebook's Realtime Updates API has been down for 12 days

#31

Post by yeukhon »

I am having trouble understanding what the problem was. I don't even think he explain anything...

In this specific case, the bug with the Realtime API didn't prevent apps from accessing data about likes, posts and comments on pages - those were always query-able via the API on demand. That, along with our understanding that this issue affected only apps subscribed to updates on page content, meant we didn't, on this occasion, classify the bug as within the 48-hour SLA. We're constantly listening to our community, and may revisit how we classify and prioritize issues like this going forward.

I'd like to hear a detail postmortem.

Re: Facebook's Realtime Updates API has been down for 12 days

#32

Post by yeukhon »

alttab wrote: post #30

On April 24th, we got one ticket out of a thousand like we do any other day. We fixed this bug like we do all bugs. Shits fucked here, ok? We had no idea if you were some asshole who can't read a tutorial, or if you have some phantom dating app with 1,000s of users. When we finally got around to it, we fixed it quickly because we are boss. When we lay down our new rules, we said we would get to the important things s…

Not sure if this is satire parody or real negative FBer. Also not sure if such parody is needed on HN. I am not trying to defend FB, but they do have a lot of bugs. As I said in my comment below, I want to hear a postmortem.

Re: Facebook's Realtime Updates API has been down for 12 days

#33

Post by kamobit »

alttab wrote: post #30

On April 24th, we got one ticket out of a thousand like we do any other day. We fixed this bug like we do all bugs. Shits fucked here, ok? We had no idea if you were some asshole who can't read a tutorial, or if you have some phantom dating app with 1,000s of users. When we finally got around to it, we fixed it quickly because we are boss. When we lay down our new rules, we said we would get to the important things s…

Can't tell if this is a serious reply, but it seems to go against the conclusion of F8 where Mark said, "My goal for our culture over the next 10 years is to build a culture of loving the people that we serve that is as strong if not stronger than our culture of hacking at Facebook." [source: end of the article here http://goo.gl/iwWlck]
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