Earlier quoted context omitted.
You're saying that someone who talks about the percentage growth in their customers would be just as concerned about the percentage shrinkage of their non-customers? Unless you're Facebook or Coca-Cola, you probably don't assume that the majority of people in the world will at some point use your product. So it doesn't make sense to measure your shrinkage of non-marketshare. The percentage change in users is the inte…
Values reported as percentages should generally be values between 0 and 100. So when the real conversion rate goes from 0.002% to 10%, the reported number should not be 499900%. I expect hackers to use metrics that are at least defined over the range they are supposed to be used. Imagine that the conversion rate goes from 0% to 1%. I report 1% improvement, the value I measured. You? (1-0)/0 = what percent?
It's a one percentage point improvement. Wrong terminology is responsible for 95% of this thread.