Sounds more like a marketing sham than a real FBI encounter to me. Really? The FBI agent approached her and started talking to her before she had even removed her mic? And everybody (including the agent) heard? Let me guess, she vehemently denied the offer? (I'll admit I didn't even bother to read past the second paragraph of this "article".) I don't think so...
Yeah it reads like a PR puff piece. I am sure that is what it is. It follows the template described in http://www.paulgraham.com/submarine.html .
More to the point, if it's possible for her company to compromise customers' communications unilaterally, then the service is insecure, regardless of what promises they make or what type of encryption they (claim to) use.