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Citibank India wants credit card, bank account numbers to stop marketing emails

online.citibank.co.in

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Re: Citibank India wants credit card, bank account numbers to stop marketing emails

#31

Post by chilldream »

dec0dedab0de wrote: post #26
sp332 wrote: post #17

Earlier quoted context omitted.

What if a customer put in the wrong email address, and the person getting the marketing emails doesn't have any account number with the bank?

That might be interesting indeed, but it does bring up another question. Is this form for other forms of communication as well? Such as postal mail? Is it a way for all customers including those do not have an online account to opt-out of marketing communications? If it is, how else could they implement something like this?

As someone who gets hit by reverse identity theft[1] regularly, I'm convinced that requiring anything other than "proof that the email address is actually yours" makes you scum. If your only point of contact with a customer is an email address that isn't actually theirs, they aren't getting your communications anyway. And with that, I'm off to call a hospital I've never been to because they don't even have an unsubscribe link or any email point of contact at all.

[1] http://xkcd.com/1279/

Re: Citibank India wants credit card, bank account numbers to stop marketing emails

#32

Post by agotterer »

raverbashing wrote: post #5

How about you mark their marketing emails as spam and let them deal with the consequences of that?

I closed my citibank account a number of years ago, including my online access. To this day they still send me marketing emails. The only way to unsubscribe is to login to your account and change your preferences. Doesn't seem like there's anything customer service can do about it either. It now is spam and there's no way to unsubscribe, so it gets marked as such.

Re: Citibank India wants credit card, bank account numbers to stop marketing emails

#33

Post by Crito »

sidcool wrote: post #23
wavefunction wrote: post #9

Earlier quoted context omitted.

This. Poison their IP blocks in the SPAM RBL so they get the message.

I don't think that's a smart move. Let's give them some benefit of doubt and bring this to their attention. I have messaged them on their facebook. Hope this will help. P.S. I am not a Citibank fan or something. Just trying to deal with this sanely.

What is the downside for the end users that makes this not a smart move?

Re: Citibank India wants credit card, bank account numbers to stop marketing emails

#34

Post by sergiotapia »

mtkd wrote: post #18

Getting increasingly harder to unsubscribe. - Some big vendors (Dell, HP?) don't seem to use unified opt-out lists or they use agencies that don't share unsubscribes - Unsub pages with complicated unsub process (double-negative questions, button size tricks e.g. 'submit' is small and 'continue' is large) - Unsub pages requiring input of your email address on a form without the email address pre-populated (so you have…

My experience has been the opposite or maybe it's just something unique to Outlook.com

They have a small button you can click to Unsubscribe beneath every marketing email. And they pop up a message saying "We'll ask them to stop. In the meantime we'll automatically move everything from this sender/company to junk."

Works really well and it's 1 click.

Re: Citibank India wants credit card, bank account numbers to stop marketing emails

#35

Post by manas2004 »

chaz wrote: post #30

To be ever so slightly more fair to Citibank, this is the page after you've already said you have a relationship with them. This is where you choose: http://www.online.citibank.co.in/customerservice/DND.htm . The other option asks for your email and phone number. Still, poorly designed and surprised it's considered to be in compliance. Phone and email inputs should be enough.

The unsubscribe link in the marketing email took me to this page directly. The marketing email was targeted to existing customers.

Re: Citibank India wants credit card, bank account numbers to stop marketing emails

#36

Post by dxgray »

Crito wrote: post #33
sidcool wrote: post #23

Earlier quoted context omitted.

I don't think that's a smart move. Let's give them some benefit of doubt and bring this to their attention. I have messaged them on their facebook. Hope this will help. P.S. I am not a Citibank fan or something. Just trying to deal with this sanely.

What is the downside for the end users that makes this not a smart move?

What about the users who need to get account related email that they signed up for? I understand your disdain for unwanted email, I share it, but why should our opinions have a negative effect on others.

Re: Citibank India wants credit card, bank account numbers to stop marketing emails

#37

Post by chaz »

manas2004 wrote: post #35
chaz wrote: post #30

To be ever so slightly more fair to Citibank, this is the page after you've already said you have a relationship with them. This is where you choose: http://www.online.citibank.co.in/customerservice/DND.htm . The other option asks for your email and phone number. Still, poorly designed and surprised it's considered to be in compliance. Phone and email inputs should be enough.

The unsubscribe link in the marketing email took me to this page directly. The marketing email was targeted to existing customers.

Even worse, then, that this page was shown when they already know who you are.

Re: Citibank India wants credit card, bank account numbers to stop marketing emails

#38

Post by sidcool »

manas2004 wrote: post #25
sidcool wrote: post #22

Earlier quoted context omitted.

The link posted here redirects to a co.in domain. It's Citibank India. I have sent them a message on facebook, in an attempt to bring this to their attention.

OP here. I sent them a tweet, and they replied with a link to a complaint form that - guess what - required me to enter my account number :)

Really? That's wicked. But most of the times I have witnessed such things, the problem is with process and not people. Processes come from top down. Let's all try to bring this to the attention of the top brass.

Re: Citibank India wants credit card, bank account numbers to stop marketing emails

#39

Post by raverbashing »

dxgray wrote: post #36
Crito wrote: post #33

Earlier quoted context omitted.

What is the downside for the end users that makes this not a smart move?

What about the users who need to get account related email that they signed up for? I understand your disdain for unwanted email, I share it, but why should our opinions have a negative effect on others.

Banks should send ZERO emails, period. It's not secure for that.

I do sometimes get emails from them but they're "useless" (usually a simple notification)

Several banks have their own message box inside of Internet Banking.

Re: Citibank India wants credit card, bank account numbers to stop marketing emails

#40

Post by miahi »

manas2004 wrote: post #25
sidcool wrote: post #22

Earlier quoted context omitted.

The link posted here redirects to a co.in domain. It's Citibank India. I have sent them a message on facebook, in an attempt to bring this to their attention.

OP here. I sent them a tweet, and they replied with a link to a complaint form that - guess what - required me to enter my account number :)

I guess they use the same form for every customer support issue.
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