Same thing happened to me. It ended up being my bank denying the charge rather than Google. Check with your bank.
Will Google Kill my Blog on December 6th?
31–40 of 119 posts
Re: Will Google Kill my Blog on December 6th?
#32Apparently the answer was no: http://www.calculatedriskblog.com/2013/12/monday-ism-manufac...
I don't think it's the 6th of December yet.
Re: Will Google Kill my Blog on December 6th?
#33Apparently the answer was no: http://www.calculatedriskblog.com/2013/12/monday-ism-manufac...
The post said the deadline was December 6th - so he won't know until this Friday.
Re: Will Google Kill my Blog on December 6th?
#34Why not move the domain?
They like using the service Google provides and they really want to continue paying for it. Not everyone gets their rocks off serving a popular website and tuning the dozens of arcane knobs to make it hum as well as Google can. They probably don't want to pay $$$$ for someone else to move it and/or host it. Migrating years of posts and all the comments... that's a decent sized job. Even if the export/import to some o…
I don't think he was suggesting switching hosts but domain registrars. Not only does Blogger let you bring your own domain from any registrar while hosting with them, but they stopped selling domain registration themselves at some point in the past. Transferring the domain should be completely transparent to Google; the website doesn't need to move or be changed at all.
Re: Will Google Kill my Blog on December 6th?
#35From my friend at Google: "It looks like he used the wrong account to update his credit card. He has a Google Apps account connected to his Blogger/url purchase, this is the account he needs to update in Google Wallet."
A perfect example of what a complete screw up the whole multiple Google Account thing is.
I can't suggest a better solution, but wow - it sucks at the moment.
Edit: Would it be possible to find out from the friend at Google if they are doing anything to report this anomaly to users? The author can't be the only person this happened to, and given that Google knows this, perhaps it would be useful if the error message reflected what was going on?
Perhaps fixing that error message would be a better use of resources than trying to improve support?
Re: Will Google Kill my Blog on December 6th?
#36"I'll keep trying - maybe someone at Google could help?" Doubtful. Getting support from Google is pretty much impossible (you do have slightly increased chances since you've put it on HN however). If I were you, I'd initiate a domain transfer to a different registrar that will actually provide support when you need it before your domain expires. Even if you're lucky enough to have Google resolve the issue this time,…
What are you talking about, I saw "The Internship." Google has enough phone support to tell grandmothers how to fix GMail problems. Likely a manager will be cut over this, just like the snooty guy who led the other team in the movie. /s
lol i was just thinking the same thing. as much as i know these comments do not help the OP, i cant help but think, as i sat there watching w my family, how their perception of googles help desk has been setup to be one of "OMG they're even amazing at help desk".
Re: Will Google Kill my Blog on December 6th?
#37From my friend at Google: "It looks like he used the wrong account to update his credit card. He has a Google Apps account connected to his Blogger/url purchase, this is the account he needs to update in Google Wallet."
A perfect example of what a complete screw up the whole multiple Google Account thing is. I can't suggest a better solution, but wow - it sucks at the moment. Edit: Would it be possible to find out from the friend at Google if they are doing anything to report this anomaly to users? The author can't be the only person this happened to, and given that Google knows this, perhaps it would be useful if the error message…
It's a bag of hurt.
Re: Will Google Kill my Blog on December 6th?
#38Earlier quoted context omitted.
Well, the advertisers I know have their share of Google complaints as well relating to customer service.
I'm sure if an advertiser spends $10M a month on Google ads, they have someone's cell phone they can call anytime if there are any issue, and that person will "fix" whatever the problem is. These are the Google customers, not the guy who spends $50 a month advertising his self-published book.
per https://investor.google.com/financial/tables.html
Google brought in $12.5B in advertising revenue in the third quarter of 2013, and only $1.2B in non-advertising revenue in the same period.
So, who spent 12 billion in Google ads in 3 months? divide that by 12,000 entities who spent 1 million each per quarter. Or 12,000,000 entities who spent a thousand dollars. Do you think there are enough geeks and small advertisers out there to add up to 4 billion dollars a month? Do you think there are enough small business people out there to make up that? It's the large consumer products that make up the bulk of Google's income: the Ford, GM, Toyota, Coca-Cola, Procter and Gamble, etc. These are Google's customers.
Google has locked horns with Facebook on getting these advertisers. Yahoo too gets a fair bit of that. These are the Google customers, nobody else. If these advertisers spurn Google, the company will spin out of control. That's in spite of of $56B in cash. They burn 10+ billion a quarter, so they don't have that long to live at full bore, or they would have to cut painfully. They are big enough with so much staff that there's very few sources of income that could replace $12.5 billion a quarter. So you bet they will, hum, accommodate, the Coca-Cola advertising executive's phone calls.
Re: Will Google Kill my Blog on December 6th?
#39"I'll keep trying - maybe someone at Google could help?" Doubtful. Getting support from Google is pretty much impossible (you do have slightly increased chances since you've put it on HN however). If I were you, I'd initiate a domain transfer to a different registrar that will actually provide support when you need it before your domain expires. Even if you're lucky enough to have Google resolve the issue this time,…
What are you talking about, I saw "The Internship." Google has enough phone support to tell grandmothers how to fix GMail problems. Likely a manager will be cut over this, just like the snooty guy who led the other team in the movie. /s
> I saw "The Internship."
Me too, as such, you have my sympathies.
Re: Will Google Kill my Blog on December 6th?
#40Heavily relying on Google product? ✓ Hitting a dead-end with Google's customer service? ✓ Have an existing audience you can leverage to get some random Google employee's attention? ✓ Reach front page of Hacker News? ✓ Good news! You should have your problem fixed in 2-5 business days. The rest of us suckers relying on google services get to stare at our inboxes helplessly, waiting for a response to our support ticket…
I thought google had support ... that's what the movie "The intership" lead me to believe.