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How to get your first 10 customers

danshipper.com

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Re: How to get your first 10 customers

#31
post #22

Earlier quoted context omitted.

Strongly disagree for the first few customers. If you're going B2C or B2SmallerWebsites then you're aiming for much less per sale, and therefore to get legs you'll need to be able to sell to a lot of them. So potential sales targets are all around. You won't be able to find them in sufficient volume to make a difference until after you have advertising turned on. But you still need to figure out your business. And ta…

When your customer is anybody from a forum on toyotas to donuts, how do you find them. I am currently advertising, not with too much success. I'm just following the points of this article that you don't know whether it's bad ad copy or product.

If you're targeting a vertical, using one example customer, lookup who bids against them for the same keywords in Adwords on SEMRush. Adgooroo and Spyfu also support this.

If you're selling a horizontal product targeting customers where their existing technology they use could tip you off (e.g. companies that use Marketo and Mailchimp), LeadLander and BuiltWith are useful.

Once you get a list of target companies, the next trick is finding the right person to sell into. If you know their title, search Google like this:

site:linkedin.com "Company Name" "Title"

That works well since it lets you plow past Linkedin's limitations on searches outside your personal network.

Once you figure out your customer's company, name, and title, head over to email-format.com or data.com to look up the email format for the Company. With Rapportive for Gmail, you can take a few guesses and usually find the right person. Or read this post: http://www.distilled.net/blog/miscellaneous/find-almost-anyb...

Re: How to get your first 10 customers

#32
Good post. I think many of us focus on the product and modifying it first (before questioning sales / marketing tactics) because we are developers, we know how to code, and in fact we actually enjoy tinkering with our product; it gives us a sense that we're doing something consequential that could change the dynamics of the situation.

The unfortunate truth is that early in a product's lifecycle, I suspect the quality (as programmers measure it) of the product, the beauty (or lack thereof) of the codebase, and even outright bugs, misfeatures, and poor performance, are not the reasons the product does or does not get traction. As OP says, what gets traction is product/customer fit -- the NEED a potential customer feels for the product. And if the wrong customer is pitched, and the right customer does not know about your product, all the tinkering and new features and bugfixes and refactoring in the world will not change that situation.

TL; DR: Programmers have code hammers, so they just bang the product nail again and again.

Re: How to get your first 10 customers

#33

Am wondering if it is okay to cold email potential clients? Isnt that considered as spam?

Yes definitely. In general as long as you're not mass emailing 1000s of potential prospects, you target specific people that you think would be interested, you tailor each email individually to them, and you're respectful and up-front about what you're doing things work out fine.

Suppose I customize and email 1000s of potential clients. Is that considered as spam? Would you recommend any nice template/examples to use? Should I send these emails from a generic email box or from my personal email? If I include an "unsubscribe" option, won't the receiver think "hey, I never subscribed to this, let me mark it as spam".

On a side note, I used to contact potential clients years ago and then GoDaddy marked my domain as spam and made me cough up $199. The email wasn't even sent from the same domain (google godaddy spam scam). I moved off to NetworkSolutions. Anyone sending cold emails, please beware of this.

Re: How to get your first 10 customers

#34

Am wondering if it is okay to cold email potential clients? Isnt that considered as spam?

Yes definitely. In general as long as you're not mass emailing 1000s of potential prospects, you target specific people that you think would be interested, you tailor each email individually to them, and you're respectful and up-front about what you're doing things work out fine.

Also, any suggestions on which host to use to send these emails?

Re: How to get your first 10 customers

#35

Couldn't agree more. Unfortunately, there's a gap between what many lean approaches advocate (Adwords), what startups think they need (features/press) and what actually works. The most effective way to learn is to go out and find the people who should be using the product, and talk to them.

I'd disagree.

AdWords is great for validating B2C products because you NEED the opinion of MANY people to judge the viability of your product/idea.

In B2B your customer typically has money on the line, and it's quite straightforward for them to evaluate your value proposition: "Does this make me money, or lead to making me money, how much?".

In B2C the question becomes: "Do I like/enjoy/have fun with X product?" typically far more subjective and whimsical. Subjectivity shines in small samples (1000 impressions).

I agree regarding features/press however.

Re: How to get your first 10 customers

#37
post #15

Earlier quoted context omitted.

You can definitely talk over the phone. But real business seems to happen more quickly in person, even today. Email certainly doesn't cut it. The problem with the thought experiment is that it assumes infinite knowledge. It's very hard to imagine what things would actually be like if you had a trillion dollars and you wanted to build a flying car. You can definitely come up with things that you think are likely, but…

"But real business seems to happen more quickly in person, even today." Cost and time tradeoff and also what you get for closing and how often you have to close a sale. You can send out more emails than you can postal letters. You can do more postal letters than you can phone calls. You can do more phone calls than you can in person cold calls. All depends of course on the product you are selling and the situation. I…

Lastly, negotiating in person also has it's drawbacks. Personally I prefer to negotiate by email in most cases. Depending on the other party and your own skills an in person does't always work out the way you would like.

I think it totally depends on what you're selling, who you're selling it to, and many other factors.

For example, a guy emailed me one day about a domain I owned, and wanted to know if I'd part with it. None of the domain appraisal tools rated it as having any significant value and I wasn't emotionally invested in it, and had no specific plans for it, so I emailed him back and offered to sell it. He made an offer, I accepted, and told him to Paypal me the money, and then I'd transfer the domain to his GoDaddy account. No "escrow", no face to face meeting, no weird stuff, just email and two strangers trusting each other over $100.00 and a domain. And if F2F had been required, it would never have happened, since I was in NC and he was in Canada. So, totally an appropriate case for doing everything via email.

Now... our startup is in the business of complex, B2B enterprise software solutions which will sell for 10s (if not 100s) of thousands of dollars for a subscription. This stuff will need to integrate with existing legacy systems, and - if successful - will have big implications for the way people get work done. We are not going to get anywhere without some serious face time when it comes to selling this stuff.

Of course, those are two extremes, but I think there are a lot of cases where the higher bandwidth of face to face communication is still very valuable.

Re: How to get your first 10 customers

#38
post #2

Great post. I wanted to pass along the tool rapportive, which is a built-in email address validator for Gmail with social feeds. It's a killer free tool that no sales team should omit. Chrome web store link: https://chrome.google.com/webstore/detail/rapportive/hihakjf...

+1 for adwords & rapportive.

     >> ... tool that no sales team should omit.
i'd add olark[1] & nerdydata[2] to that list as well.

I even have a SaaS product built, but yet to deploy - I'm testing the following way:

...i put a "pre-order" or "buy" via gumroad widget, and will start deploying once i have my first purchase. just stats on how many people go down the funnel[3]( clicked the "for companies" link, # who viewed price, # who clicked "i want this" is worth the 10 mins setting up your product on gumroad ...

~B @verbsapp

[1] http://olark.com [2] http://nerdydata.com [3] http://gum.co/wvFqR

Re: How to get your first 10 customers

#39
> They conclude that the product must suck and that nobody wants it, because Mark Zuckerberg did exactly the same thing to launch Facebook at Harvard and look at how that worked out for him

Maybe I'm just sleepy, but I'm starting to get tired of condescending advice from newly-born entrepreneurs.

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