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Website not converting – any ideas?

balsamicsauce.com

31–40 of 56 posts

Re: Website not converting – any ideas?

#31
post #12

You never actually mention the size of the bottles. So, $15 for what? Okay if I look at the image maybe I see 7.95 fl oz? Maybe 2.95 fl oz? 235 ml. How big is that? How big is that bottle I usually buy at Trader Joe's for $4? e.g. am I paying a 2x, 3x, 4x, 5x premium for this balsamic? How much different does nice balsamic really have in the taste anywhere? These are all my questions as a low-end balsamic buyer.

Ah, thank you! I can't believe we're missing this. We'll add it.

Re: Website not converting – any ideas?

#32
post #3

Some thoughts: 1. Get a better hero photo. The JPEG artifacts were the very first thing that caught my eye, even before I fully processed what the photo was of. The photo is also too close-up. It's a caprese salad, but because it's so close to the black beads of liquid, that context is lost. Consumers of balsamic use it in context, not alone. The context is lost in this photo. 2. Tune up spacing, padding, margins, li…

The text is not contrasted enough against the pictures, too.

Re: Website not converting – any ideas?

#35
Just on the front page:

• White slide text against bright background photos is difficult and unpleasant to read

• A small yellow "Order now" or "Read our story" button with ordinary black text is easy to miss and not enticing to click on. Try CSS Button Generator instead: http://www.cssbuttongenerator.com/

• Lots of things on homepage saying "Order now!" but I have no idea what it is I'd be buying or why I ought to want to buy it

• Lots of emphasis on "Read our story" but I don't have any reason to want to do this right now (maybe you're targeting only highly qualified leads who are already brand fans?)

• The homepage itself is confusing - it looks more like a restaurant's page designed to cater to people who are already deciding whether to dine there... that is, a page that simply needs to create the right ambiance to get people to take action offline. This design is not well suited to online commerce, though. If you want better conversions, benchmark websites that already convert - e.g., see Amazon.com; it tests religiously, and also sells food

Overall, if I'm hitting this website with no idea what it is, it's too confusing (too much info / too hard to read / calls to action to buy something or read something I know nothing about and do not yet want) and too generic-looking for me to stay.

It seems like you went for style first - and the style, from a purely artistic standpoint, is indeed very sleek and very nice.

It's just better at being pretty than it is at selling me anything. I might suggest a redesign focused on hard, practical sales, and once you've figured out what sells best in your niche, then work on prettying things back up, without sacrificing what you've discovered makes the site convert.

Re: Website not converting – any ideas?

#36
post #20
post #18

Earlier quoted context omitted.

Is that like "WTF, the primary market for this is not upper middle class women" or "WTF, you are being very blunt about this." If the second, guilty as charged. If the first, I'd very much like to hear who you think buys premium-priced balsamic.

Let's focus on your "moms of the PTA" comment.

OK. Can you articulate why you object to me using those words, now that we're in apparent agreement that the target customer is actually an upper middle-class woman? I mean, I know why it would cause a few of my professors to sputter, but their rationale for that isn't persuasive. Maybe yours is.

Re: Website not converting – any ideas?

#37
post #3

Some thoughts: 1. Get a better hero photo. The JPEG artifacts were the very first thing that caught my eye, even before I fully processed what the photo was of. The photo is also too close-up. It's a caprese salad, but because it's so close to the black beads of liquid, that context is lost. Consumers of balsamic use it in context, not alone. The context is lost in this photo. 2. Tune up spacing, padding, margins, li…

What is the purpose of using JPGs instead of PNGs.

For (almost all) photos, JPGs are smaller and therefore load quicker. Its compression is much less noticeable in photographs, and therefore the size savings are usually worth it.

For logos, text, geometric imagery, etc, you generally need the image to remain relatively undistorted, so PNG is the way to go.

Re: Website not converting – any ideas?

#38
post #18

Earlier quoted context omitted.

Is that like "WTF, the primary market for this is not upper middle class women" or "WTF, you are being very blunt about this." If the second, guilty as charged. If the first, I'd very much like to hear who you think buys premium-priced balsamic.

> Is that like "WTF, the primary market for this is not upper middle class women" or "WTF, you are being very blunt about this." [...] If the first, I'd very much like to hear who you think buys premium-priced balsamic. Upper-middle class foodies . Who are probably less likely to be women than the market for non-premium balsamic.

This is a fine hypothesis but, without data, it's hard to see why it's probable. In the USA, two-thirds of grocery shopping is done by women. There are studies:

http://www.nielsen.com/us/en/newswire/2011/in-u-s-men-are-sh...

...which suggest that men make 38% of retail grocery shopping trips. So, if you're going to envision a representative person who is looking for a grocery item, you should probably start out by envisioning a woman.

It is, unsurprisingly, difficult to find more specific information online for free. Instead, by googling "market analysis salad dressing", I find approximately six market research organizations that offer to sell me a report. Perhaps the OP has bought such a thing, but none of the rest of us are likely to bother.

Of course, what actually matters when trying to convert website visitors is not the demographics of the universe, or of US grocery buyers, or even of US buyers of balsamic vinegar, but the behavior of the people who are actually reaching the website. About whom we really know nothing.

Re: Website not converting – any ideas?

#40
post #36
post #20

Earlier quoted context omitted.

Let's focus on your "moms of the PTA" comment.

OK. Can you articulate why you object to me using those words, now that we're in apparent agreement that the target customer is actually an upper middle-class woman? I mean, I know why it would cause a few of my professors to sputter, but their rationale for that isn't persuasive. Maybe yours is.

Your summary is my sister in law and her mommy group friends. They would totally buy this stuff if they thought it would make them "better" than the other women in the mommy group or if it were more socially conscious in some way so it could be a talking/bragging point at the next mommy meeting.
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